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ICC Durban (0.1 miles)
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Newest reviews for Hilton Durban Hotel

  • Anonymous
      South Africa
    September 11, 2014

    Service was wonderful and staff was very helpful. We had a very pleasant and relaxing stay.

    9.6

  • Narinta
      South Africa
    September 9, 2014

    Excellent service and customer delivery from arrival to departure.

    9.6

  • Anonymous
      South Africa
    September 9, 2014

    I really enjoyed our stay. Breakfast was lovely.

    Parking

    10

  • Kavitha
      South Africa
    September 9, 2014

    Please include breakfast

    6.7

  • Tolu
      United Kingdom
    September 6, 2014

    Wifi was not free in the room, you will have to come to reception for free wifi At night, there is check point before entering the lift to your room, security checks a printed list of guest names against the name you have provided

    8.3

  • Joe
      South Africa
    September 5, 2014

    Staff friendly and efficient.

    8.8

  • Nomathamsanqa
      South Africa
    September 3, 2014

    Customer service is excellent .

    The management of the hotel need to consider the replacement of carpets.

    8.3

  • Lavendren
      South Africa
    September 2, 2014

    It is the only hotel that I have stayed that I had to pay for parking. I have arranged for reservations to phone me with my booking, they did not return my call. Had to phone twice for towels. Very disappointed with my stay, I'm a member of the Hilton group as I stay at their hotels abroad.

    7.1

  • Bridget
      South Africa
    September 2, 2014

    Breakfast Nice linen

    Nothing

    9.6

  • Brown
      Lesotho
    August 25, 2014

    The hotel is close to most places of interest and the beaches, it was a walking distance from ICC where we attended a music event, we were given the opportunity to upgrade our room to excecutive and i loved the benefits especially the afternoon snacks offered to us, i felt welcomed by the staff, and rooms were clean and comfortable

    The only thing that i dint like was only accessing wireless at the lobby and no wireless in the room,it causes a lot of incovenience to clients.

    8.3

  • Lesiba
      South Africa
    August 23, 2014

    the room comfort and proximity to amenities

    parking costs, as if I had n alternative!

    7.5

  • Luisa
      South Africa
    August 20, 2014

    The structure well designed

    I will prefer if the Hotel is located in the beach front The carpets are old and stained The cleaning team need to be trained

    7.5

  • Cila
      South Africa
    August 19, 2014

    Friendly, comforttable and working distance to the beach. It is beautiful.

    They charge me for a breakfast I didn't have. Fortunately they promise a refund. It is just annoying to have to justify that I did not have breakfast

    10

  • Lara
      South Africa
    August 19, 2014

    the staff

    the long wait to check in

    9.2

  • Ntlaletseng
      South Africa
    August 19, 2014

    The room and bathroom/shower facilities were excellent.The couch and dressing table was fantastic

    Sahring my bed with my little one although I indicated that I was looking for a room with a bed for an 8 year old

    7.9

  • Ian
      Denmark
    August 17, 2014

    Good service

    Very noisy. The staff was very noisy when talking to each other in the hallways, even at night. Never stay in room 1305, because you get waked up at 04:30 when cooks and staff are preparing breakfast in the executive club, on top of this room. Very noisy, and its like they are throwing with things.

    10

  • Moleboheng
      United Kingdom
    August 13, 2014

    The environment was great, and the staff was welcoming!!

    8.5

  • Yacoob
      South Africa
    August 13, 2014

    The room was supposed to be available from 15:00. I only received my room at 16:30. the primary objective of booking in was firstly, I live out of town, secondly I had to attend a function at 17:00. We had planned to come in, freshen up, change and attend the function. But it all went wrong when you arrive at the desk only to be told that your room is not ready and will only be ready in an hour. Do we get a reduced rate ....... NO. You then get told that you need to pay R70.00 for parking overnight, check your website, it says R60.00. You pay it in on arrival. When you check out, she asks you for the R70.00 again. Poor Show.

    6.7

  • Yakoob
      South Africa
    August 12, 2014

    Noise from the rooms above me. Chairs being move and goods being dropped often.

    10

  • Anonymous
      Chile
    August 12, 2014

    A big problem, you have to pay for wifi conection in your room

    9.2

  • Haresh
      India
    August 10, 2014

    I have been charged twice for the Room rent and no refund for excess payment has been done inspite of assurance that they would refund the excess amount after authorization from amex cards

    4.2

  • Solomon
      South Africa
    August 6, 2014

    I do bookings for my parents at the Hilton Durban twice a year and they love staying there however for the first time they had a few problems listed. I really hope it can be looked into and corrected for future

    No seaview as per request When requesting water for coffee, staff advised my parents to use bathroom water to fill up the kettle.

    7.1

  • Anonymous
      Japan
    August 6, 2014

    Breakfast is good! Dinner is also good! The location is very close to ICC. Safety.

    Ventilation of toilet is not good. Bathtub and shower is separated. Wifi in room is expensive. Public wifi is hard to connect for me. Totaly expensive, but maybe appropriate price in south africa.

    5.4

  • Jon
      Australia
    August 3, 2014

    The staff were excellent! Outstanding service in all areas of the hotel.

    10

  • Nomava
      South Africa
    July 30, 2014

    friendly staff and clean welcoming reception,classy and quiet... excellent place for relaxation....keep up the good work.

    none

    9.6

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