Holiday Inn Sandton  

Location

The location and value for money

There was no toiletry in the bathroom. It took two phone calls to get them delivered. The shuttle to the Gautrain starts at 11am - what is the point? We had to drag our suitcases there;.

Really great hotel! The location is very good, only 5min walk to Mandela Square; internet is very fast and stable; breakfast is good; hotel staff is super friendly; skybar on the 9th floor is beautiful (but it's small and not many people usually); I did walk around the hotel alone during the day and evening without security problems

The staff from the 24hours room service are the only ones not nice in this hotel and they take too long to deliver what I ordered; Orange juice = 30 minutes; Tiramisu = another 30 minutes; glass with ice = never came (even after I called complaining); they asked why I wanted ice! They are not suppose to ask why the customer wants something!

I found the staff very helpful during our second stay (21-22nd Sept), particularly Jarid on the reception desk and Stanley the Concierge. Its proximity to Nelson Mandela square makes it an attractive location for tourists.

On our first stay I found the staff a little disorganised and despite having requested a cot on our email, it wasn't in the room and we had to wait for it to be erected.

beautifully appointed hotel felt r2000 for room only was too expensive.breakfast for 2 r320 too expensive but maybe i will just have to choose a cheaper hotel.also bed is rather small.souns as tho i m just complaining i t is a beautiful hotel but people want a bit more r2000 a night room only. thank you

Location wise it was excellent. Even without a car you had access to resturants and shops.

During our stay aircondition in our room wasn't working. Considering being summer it wasn't pleasant at all specially at nights. We notified their maintanance they came twice but noyhing was sorted. On the first day their free internet service was working but it was faulty on the other two days of our stay. When asking they said there is a problem and we were told to buy internet from them to be able to check emails ect. If you had a car their parking was private and you had to pay an overnight fee of r40 for parking which I feel should be part of their charges and people should not pay over and above.

Excellent location and very pleasant hotel with excellent rooms. Value for money.

Only the location

Two occassions on as many days there was no water supply. It was really hard to get to the reception (Phone kept ringing but nobody picked-up). a requirement once communicated took ages to get addressed.

Infrastructure is good and the fascilities is good. But very poor service

The life was miserable there because there was not water in bathrooms many times every day and answer is ridicules. The telephones are never atteneded like room service , house keeping , n reception .... may 1/20 may be attended if you are lucky... THE REAL BAD EXPERIENCE AND I NEVER EVER GO THERE AGAIN. ALSO INFORM ALL MY CIRCLE THE BAD EXPERIENCE

Very friendly and alert staff.

The bar on the 9th floor, amazing.

The credit machine not accept the smart visa card at the restaurant, I have to pay cash.

Friendly staff upon check-in...

The breakfast hall and the friendly reception staffs. The Skye Bar barman is very friendly.

There is no tv in the bar area. It would have been great to enjoy some drinks at the bar while watching the Rugby World cup. The Skye screen is a good idea but the light makes it difficult to watch.