we couldn't really fault alot, but if we have to be really critical, some of the gym equipment was broken and out-dated, the spa is really non-existent and not luxurious at all, (don't think this can be advertised as a spa hotel), the tv in the room was very basic, with no DSTV and poor picture quality. the DVD player in our room didn't work. I would expect a 5 star hotel to at least have DSTV in the rooms. there was DSTV in the lounge, but a very small outdated TV. a bit of an upgrade there would be good.
the welcome, (Kim especially), the friendliness, absolutely nothing was too much trouble, the breakfast was probably the best we have had anywhere in the world, fabulous choice, superb quality. the room was lovely, staff were extremely knowledgeable about the restauraunts/amenities in the area. complimentary wine tasting, and a bottle of free wine in our room, were an unexpected but lovely touch. the wines were superb! the closeness to the town centre, and the fact that they booked us a lovely taxi company to take us to the wine farms was lovely too. we thoroughly enjoyed our stay. Oh, and the personal greetings from all the staff on the morning of my birthday!