Protea Hotel Sea Point  

I loved the rooms and set ups of the hotel

The staff are not that welcoming and not friendly enough for my liking. The room service I was given was poor as I was sent from line to line

The customer service

Early housekeeping service

Good reception,excellent dining(buffet) facility and service,hotel best placed at Sea point,good security,adequate parking facility,qietness.

The carpet in the room is rundown,near impossible to clean hence room floors presenting negatively.

I would like to extend my thank you to Jeremy and his staff, who went out of their way to make our stay as memorable as possible (after our not so satisfactory stay two weeks before this second booking - was booked into a very small room).The attention to the detail was notceable and will be remebered.Regards Adrie

I love the location in Sea Point. Can walk to beach, shops and restaurants. Rooms have balconies and partial sea views.

Rooms are being renovated and mine was only half finished. It was missing furniture and the mirror in the bathroom was not fixed and kept falling over. Hairdryer in bedroom but no mirrors. No desk or place to put luggage. Think rooms will be nice when they are finished but for now, beware. Drilling started before 9:00 on Sunday morning.

The room was good, nice clean white linen etc. Excellent location and good value for money.

The rate did not include breakfast, and the bar shut early and even earlier than stated time. Hotels should keep the bar open until guests finish. I am talking about the bar closing at 1045pm and they did not even warn us it was going to be closed.

The room was extremely small and very dissapointing 521

Staff very helpful indeed both with booking taxis and trips and recommendations. Also in the restuarant Great room and nice balcony with sea view Good strong shower and nice toiletries And I really appreciated the fridge and the office table

Nothing

The staff were competent and were able to provide decent directions and information. The room was spacious and clean. The hotel is situated in a good location for even a first time tourist to find their way around. The hotel is situated close to various amenities and is therefore very convenient. Zaid Motala

The lighting in the corridors were a bit harsh to the eyes. There needs to be better signage in the hotel pointing out the different facilities at the hotel. I felt that the price per night was a little exorbitant for the hotel itself, but the overall stay and convenience of the hotel's location made it a little more bearable.

We had not been well on the day of our arrival, but ventured downstairs at about 9pm. The lady who tends the bar ran around and made us toasted sandwiches. Above the call of duty Our malfunctioning Tv was promptly sorted out GOOD SERVICE

The hotel management changed our room to a more spacious room after 2 nights.

I did not like the mountain facing room which was very cramped for two adults and a toddler.

The toilet cover fall off, caretaker just put the parts aside without fixing it. And toiletry stuff not replaced on time.

Staff excellent. Room nice. Cleaned timeously.

Breakfast - no hot porridge, no smoked salmon or crackers. Same price as President but much smaller selection

Friendly Staff Location Price Room Quality

Delayed Check in due to room not being ready Power issues during stay Broken window on first day (although this fixed quickly)

our original room we were offered was far too small with a glass shower inches from our bed. Some of the staff could have been more friendlier and certainly more accommodating.

The room was Not ready and finally unbeknown to us We were placed in a cheaper, tiny room. If I had not queried this later in the day we would not have known better. Most of the staff were inefficient and unhelpful. I won't be staying there again

Helpfull and friendly straff. Clean and fresh towels.

Noisy aircon.,Dirty carpet,No dustbin in bathroom,Restaurant very noisy.

People were very friendly, and helped with

Had bad experience on the first day. 1)the elevator did not work and i had to carry my bags 6 floors twice. 2)put me in a economy room, with barely space to move in and only after i complained they moved me to a other room, there was no photos of this hong kong sized rooms and i did not expect it, shower was also open next to the bed..........shocked my wife into tears when she saw this

Location, friendly staff and convenience

Room 420 could do with an upgrade

Staff were friendly and professional

Limited parking Room cleaning continues for most of the day preventing you from relaxing in the afternoon and having a sleep. You no sooner close your eyes when there will be a knock at the door.

Location Price Room Comfort

1. Key Card had to be reprogrammed daily 2. Room was changed on arrival to lower floor and lower standard than requested 3. Parking - having requested a parking bay this was not available on arrival, although was only charged for number of days parking was available 4. Payment - Hotel had difficulty with payment machines...

Staff were very polite and friendly .

There was insufficient soap in the room , `two of us had to use 1 soap for 5 baths each which is ridiculous .The soap was not replaced when it was cleaned . Only 1 teaspoon is provided per room . The room is just too small completely deceiving from what is seen on the website .

Under cover parking and central location

There were problems with the time that it took to get a lift when the hotel was busy. Internet kept runiing out and you had to get a new password. They were supplied without a problem but would be better to be available for the time you were there rather than amount

The FABULOUSLY friendly service from every one of the staff, particularly Chevill, in marketing, who went out of his way to assist me. I cannot praise his efforts enough.

thought the price of the room was expensive - it was comfy, but small and boxy for the price.