Protea Hotel Imperial  

The location is not very friendly. Did not realize that it was in the older part of town. Not easy to find. Map could have been a little more explicit. Room was super. Interior of hotel was very surprising in comparison to the out side especially Jabu street.

The dinner we had was very dissapointing. I had Ravioli which was dry. No source, which should have been included. No cherry tomatoes, but a tomaoe cut up in1/4's and sun died tomatoes no herb as suggested on the menu. I requested an Irish coffee, but was told there was no cream. Did the barman actually know how to make it. Husbands meal Also dissapointing, also very dry. I suggested in my report that the chef go for a refresher course, and I'm not being sarcastic! The breakfast was superb. Just like the other Protea hotels we have stayed at. We have stayed at the Protea on the Ridge as well as the Protea hotel near the beach in Umhlanga. My husband and I are pensioners and always look out for you specials during the year so that we can enjoy a holiday we can afford.

Location responded well to the initial issues on arrival

They had no record of my booking inititially allocated a room with broken aircon and no towels

The room itself was fine for a short stay. Breakfast (although an extra charge) is ok. Secure parking facilities were good and free. However, wifi does not work in the guest rooms and in the lobby area it was patchy. In fact, do not bank on getting wifi working properly when you need it.

Unfortunately, although BOOKING.com confirmed my booking, information that the hotel was overbooked was given after my payment. The hotel downgraded me into a lower room upon arrival but claimed the full amount of the original booking prior to my arrival. In any other business, that is known as theft... I advised booking.com to remove this hotel from any further promotion on its website.

Value for money

Location

Cleanliness

Lack of proper directions to find the hotel - called imperial hotel instead of protea in road to which directed

Staff was too friendly with respect

- The area is too remote & old - Carpet needs to be changed it emits mould odour - Mattress is old & saggy - Room is too small - No cover parking

Very interesting and well restored old building.

My reservation through booking.com hadn't been received by the hotel when I checked in causing a lengthy confustion. This was a time span of about an hour and a half from when I booked online and arrived at the airport.

No wifi in room

Good central location, interesting colonial building. Secure parking. Room was a good size, nicely decorated, clean and well made-up.

Mattress needs to be replaced urgently, sagging in the middle! This is really not acceptable. Air conditioning was rather noisy. Bathroom could do with more shelves/surfaces - there is nowhere to place your toiletries, which is irritating.

Nothing as poor services and noise all over in the hotel. Provided us with broken ironing board, my visitor I invited for luch could not get decent menue. The facility is good and only if it can be properly managed it will be the best in towni

As per above

They say the Imperial is as old as Pietersmaritzberg itself, and it is a lovely property with a heritage feel - sketches / paintings of Prince Napoleon (nephew of the big man) who lived and died in the region, and a lovely old French wall clock in the lobby, and yet the rooms have been refurbished with all modern amenities - thus also providing all modern comforts. It is right in the centre of downtown of this little town and is very convenient especially for business with the Kwazulu Natal administration. The staff are friendly and helpful.

Food could be spruced up a bit.

Nice and good dinner.

Price for breakfast too high compared to room rate abd dinner prices.

Prima kamer, veel ruimte en prima sanitair. Centrale ligging. Prima ontbijtbuffet.

Bediening in het restaurant. Tijdens diner onattent en klunzig (wist niet hoe een fles wijn te openen), tijdens ontbijt overdreven aanwezig. Kwaliteit van het eten, hadden a la card gekozen en niets van het aanwezige buffet, dus misschien eigen schuld?! Vreselijk ongezellige bar(ruimte).

The old style of the hotel.

The sound of the road bassing by all the night. The very poor welcome and service at the restaurant for dinner.

Area Fridge dirty on arrival - after complained, just wiped out - could not get to freezer department - it was packed with ice. carpets dirty leaking aircon had to contact reception at 02:15 to request that they take action against noisy customers.

Staff

Very noisy at night because of traffic. Bar closed at 9pm the first evening. Had to ask for it to be kept open for the second night.

Das Personal war freundlich und hilfsbereit. Das Fruehstueck war soweit okay, bis auf den Cafe, der war ausserordentlich schlecht.

In der Dusche waren Haare im Abfluss. Der Cafe beim Fruehstueck war ziemlich schlecht. Eine bessere Kaffeemaschine wuerde nicht schaden.

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