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224 Jabu Ndlovu Street , 3200 Pietermaritzburg, South Africa – Show map
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11 properties in Pietermaritzburg
Including hotels, apartments, villas and more.
81 verified reviews
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Protea Hotel Imperial's staff speaks: English
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Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
2:00 PM - 11:30 PM
6:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge in a crib.
All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 81 reviews
Value for money
Show reviews from:
Situated in the Athlone suburb of Pietermaritzburg, Valley Vista Lodge features a garden and terrace offering views of the city. The National Botanical Gardens is 6 km away.
Score from 16 reviews Excellent
Offering an outdoor pool, Meander In is located in Howick. Free WiFi access is available. There is also an electric kettle.
Score from 11 reviews Exceptional
Located in the heart of the Natal Midlands, Protea Hotel Hilton offers elegantly decorated rooms and free Wi-Fi. Just 12 km away from Pietermaritzburg, it features an outdoor pool.
Score from 59 reviews Good
Located in Pietermaritzburg, this elegant guest house offers a lush garden, an outdoor pool and an outdoor barbecue area. A Bit of Heaven has free private parking and is 3 km from the centre of town.
Score from 28 reviews Wonderful
The staff were friendly and helpful
No buffet The toilet was broken The shower drain was blocked The hairdryer was broken
The hotel looks nice, located in nice building
Not having Wi-Fi in rooms is more something for 1999 and not something you expect in a hotel you pay >1300 ZAR per night for.
Clean rooms spacious beds with air conditioner
You cannot access Wifi connection in rooms now you have to go out to the waiting lounge to access internet and cannot read or read the information when you want it.
The lady who assisted me with bookings was professional unfortunately I did not meet her during my stay.
The one lady who assisted me on my arrival made me feel very unwelcomed. She is unfriendly and treats people badly and the security was also very unfriendly. I had luggage and was not assisted taking it to my room, we made several trips with my son.
The lady at the front desk had an attitude
The breakfast was good and the kitchen staff was excellent
the reception ladies spoke funny things not knowing I knew the language, The carpets are dirty and the rooms average . Roof cracks and at the parking there are no shelters that by the time I leave in the morning my car was ruined by trees
Excellent service and location
The staff were particularly helpful and friendly. The food was EXCELLENT
My door key was not working throughout my stay. Had to go up and down to reception for assistance every time I came from outside. Nobody seemed to estimate my level of frustration
Quiteness, location, staff a special receptionists, enough space for car parking.
Cleaners are not monitored by management, they do what they like, in all cleaning is poorly done.
The staff was welcoming by helping in what we have asked. I liked the quietness of the hotel and the environment it is in. The breakfast was great. my family enjoyed the swimming pool.
In one of the rooms the carpet was wet and the smell wasn't good,I was promised that the room will be changed but it didn't happen
staff was wonderful
Staff hospitality and the chef's outstanding response on an urgent requirement. great food.
The bed mattresses are old, and it feels alike. The floor capets needs a remake.
Place was very clean and convenient, and the reception was excellent, taking into consideration that we did our booking late.
Attitude of the lady in the restaurant: She showed us her watch when we arrived for breakfast at 09:20 as if we were late. She was not friendly because at one point she responded by saying "I don't know" when asked about the drink.
Carper stinking slept with air conditioning the whole night food a nightmare breakfast not worth the amount of money paid, cheese rotten, green salad not fresh, bread stale... above all it could have been better if one didn't pay for breakfast cos ended up not eating.... flies all over the food...
easy to enter and exit - plenty of parking
ancient lift system ; creaking floorboards need replacement ; doors connecting suites need to be more secure - simply a thin latch that separates one suite from the other ; lighting needs to be improved.
Chef offered alternative option at no cost in respect of inability to provide chosen item on menu.
Reception staff were a little abrupt and not as welcoming as experienced in other accommodations visited on trip. Couldn't provide a town map for visitors. Lift didn't go to first floor to assist with luggage. Two items chosen on menus were not available as supplies not received. No shower curtain rail / curtain therefore floor was soaking after taking a shower.
We just stayed at this hotel for 2 nights and we're quite disapointed. Upon arrival we were given a room which smelled like someone was just smoking in there and only had a bathtub, with no possibility to shower. We then asked for another room with shower and fortunately got one. Bathroom was very small and aircon too loud. At nighr we found several large insects in the bathroom. Ate at their restaurant one night. When we arrived there we were told that there's just the buffet. Only when we asked again we we're told that there's also an a la carte menu. Tried to order 3 diffrent meals, all of them didn't seem to be available anymore. Staff was not intetested, even rude when wr asked for glasses for the water. Starter was good, mains average and meat not good. On the second night we we're disturbed because someone knocked on our door. We didn't open and reception called a couple of minutes later, they seemed to think we had only booked one night. Very chaotic and unfriendly. Definetly never going back there!
It's overall Historical appearance that's all
lack of room security, insufficient personal amenities, lack of face cloths, bed like a boat very used and uncomfortable, food mediocre, lift not going to 1st floor, value for money lacking, no TV remote in room, rooms dark and dingy, no extra pillows or blankets, Staff unsure how to handle our complaints, Breakfast also not good value for money at all, over prices room also hugely over prices for what one got compared to other Protea Hotels very disappointing
Wifi Internet access Noisy rooms no double glazing High cost at 1300 per night Should have been around 800 per night
The caracter of the Hotel
The constant noise
Nice rooms and location
The location was not great. The first family room smelled of smoke. Only 1 single bed for two kids. We had to request to move to another room. No fridge in room.
The manager came quickly when asked by staff to intervene in the iron crisis. The location of this hotel is amazing since its in the city center,meaning easy accesibility to a lot of nearby services. Security was great, Rooms were clean
I needed an iron and the staff spent more than an hour looking for it when it was in a room just 2 doors away from mine! I was late for my friends wedding and i was to drive the bride! The next morning i was brought an iron written"out of order,please don't use" We were served stale bread after requesting for brown bread which was not on the breakfast table.
The balcony wasn't swept in weeks. Broke blinds in the bathroom. Broken\splintered headboard. No overhead lights in the room only free standing units which you have to search for in the dark. The pork and beef sausages served with breakfast is inedible. Best to avoid this hotel .
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