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224 Jabu Ndlovu Street , 3200 Pietermaritzburg, South Africa – Show map
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14 properties in Pietermaritzburg
Including hotels, apartments, villas and more.
61 verified reviews
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Protea Hotel Imperial's staff speaks: English
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Food & Drink
Bar, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in public areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, 24-Hour Front Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
2:00 PM - 11:30 PM
6:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge in a crib.
All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 60 reviews
Value for money
Show reviews from:
Located in the heart of the Natal Midlands, Protea Hotel Hilton offers elegantly decorated rooms and free Wi-Fi. Just 12 km away from Pietermaritzburg, it features an outdoor pool.
Score from 48 reviews Good
|Offering a terrace with outdoor pool, Home From Home B&B is located in the suburb of Hayfields in Pietermaritzburg. Free WiFi is available and the University of Kwazulu-Natal is 2 km away.||
Offering an outdoor pool and conference facilities, Caribe Caribe Lodge and Conference Centre is located in Pietermaritzburg, a 3-minute drive away from the National Botanical Garden.
Score from 27 reviews Review score
Situated in the Athlone suburb of Pietermaritzburg, Valley Vista Lodge features a garden and terrace offering views of the city. The National Botanical Gardens is 6 km away.
Score from 13 reviews Excellent
easy to enter and exit - plenty of parking
ancient lift system ; creaking floorboards need replacement ; doors connecting suites need to be more secure - simply a thin latch that separates one suite from the other ; lighting needs to be improved.
Chef offered alternative option at no cost in respect of inability to provide chosen item on menu.
Reception staff were a little abrupt and not as welcoming as experienced in other accommodations visited on trip. Couldn't provide a town map for visitors. Lift didn't go to first floor to assist with luggage. Two items chosen on menus were not available as supplies not received. No shower curtain rail / curtain therefore floor was soaking after taking a shower.
We just stayed at this hotel for 2 nights and we're quite disapointed. Upon arrival we were given a room which smelled like someone was just smoking in there and only had a bathtub, with no possibility to shower. We then asked for another room with shower and fortunately got one. Bathroom was very small and aircon too loud. At nighr we found several large insects in the bathroom. Ate at their restaurant one night. When we arrived there we were told that there's just the buffet. Only when we asked again we we're told that there's also an a la carte menu. Tried to order 3 diffrent meals, all of them didn't seem to be available anymore. Staff was not intetested, even rude when wr asked for glasses for the water. Starter was good, mains average and meat not good. On the second night we we're disturbed because someone knocked on our door. We didn't open and reception called a couple of minutes later, they seemed to think we had only booked one night. Very chaotic and unfriendly. Definetly never going back there!
It's overall Historical appearance that's all
lack of room security, insufficient personal amenities, lack of face cloths, bed like a boat very used and uncomfortable, food mediocre, lift not going to 1st floor, value for money lacking, no TV remote in room, rooms dark and dingy, no extra pillows or blankets, Staff unsure how to handle our complaints, Breakfast also not good value for money at all, over prices room also hugely over prices for what one got compared to other Protea Hotels very disappointing
Wifi Internet access Noisy rooms no double glazing High cost at 1300 per night Should have been around 800 per night
The caracter of the Hotel
The constant noise
Nice rooms and location
The location was not great. The first family room smelled of smoke. Only 1 single bed for two kids. We had to request to move to another room. No fridge in room.
The manager came quickly when asked by staff to intervene in the iron crisis. The location of this hotel is amazing since its in the city center,meaning easy accesibility to a lot of nearby services. Security was great, Rooms were clean
I needed an iron and the staff spent more than an hour looking for it when it was in a room just 2 doors away from mine! I was late for my friends wedding and i was to drive the bride! The next morning i was brought an iron written"out of order,please don't use" We were served stale bread after requesting for brown bread which was not on the breakfast table.
The balcony wasn't swept in weeks. Broke blinds in the bathroom. Broken\splintered headboard. No overhead lights in the room only free standing units which you have to search for in the dark. The pork and beef sausages served with breakfast is inedible. Best to avoid this hotel .
Nothing in particular
Breakfast not included
The room was awesome
Replacement of coffee and tea and milk in room
- staff at reception -getting woken up 2 times(1.30am and 4.20am) - shower was blocked at 11.30pm and took over 30min to fix
Staff were friendly and accommodating.
Road noise in rooms facing the main road.
OVER PRICED BREAKFAST WAS TERRIBLE LIFTS NOT WORKING NO WIFI IN ROOMS REQUESTED TWIN ROOM BUT GOT DOUBLE BED. WE WERE TWO GUYS
It's situated in cbd, very close to where my business was. The staff was very good
There were no enough blankets.
It was very noisy being across the police station. Staff not friendly. We had to ask for an upgrade as the room we paid for was very small. I thought for the price it would be better.
Effective heating system
Light breakfast not inclusive
Staff were helpful lift should be working
Broken lift would not stop on 1st floor
No internet in room.
It had nice comfi beds and dstv.
Reception didn't make us feel welcome, kettle wasn't working in room. No shower, only a bath. Bath still had hairs in and wasn't cleaned proper. Ontop of all of this my credit card details were used fraudulently to book a flight for someone the next day. The only people who had manual details of my credit card was hotel imperial!! I'm still pending investigation and am still waiting for protea hotels to call me back with regards to this incident. Its 2 days and no response yet!
Clean, comfortable family suite Fresh linen& towels Good food
The staff are not very professional The reception The location Lack of entertainment facilities e.g. Pool, kid's facilities
The fact that we could get a booking on the 11th hour.
Sink outside the bathroom, stuffy, curtains obstruct the aircon, the other room where our cousin slept had squeaky floors. And please change the carpet, it's old!
The food was not very good and extremely expensive!