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Score from 30 reviews Very good 8/10

Newest reviews for Protea Hotel Imperial

  • Mike
      United Kingdom
    August 24, 2014

    Wifi Internet access Noisy rooms no double glazing High cost at 1300 per night Should have been around 800 per night

    5.8

  • Anonymous
      South Africa
    August 20, 2014

    The caracter of the Hotel

    The constant noise

    6.7

  • Zeyn
      South Africa
    August 19, 2014

    Nice rooms and location

    Nothing

    8.8

  • Aneshia
      South Africa
    August 11, 2014

    The location was not great. The first family room smelled of smoke. Only 1 single bed for two kids. We had to request to move to another room. No fridge in room.

    4.6

  • Lungile
      South Africa
    August 10, 2014

    The manager came quickly when asked by staff to intervene in the iron crisis. The location of this hotel is amazing since its in the city center,meaning easy accesibility to a lot of nearby services. Security was great, Rooms were clean

    I needed an iron and the staff spent more than an hour looking for it when it was in a room just 2 doors away from mine! I was late for my friends wedding and i was to drive the bride! The next morning i was brought an iron written"out of order,please don't use" We were served stale bread after requesting for brown bread which was not on the breakfast table.

    4.6

  • Henk
      South Africa
    August 5, 2014

    The balcony wasn't swept in weeks. Broke blinds in the bathroom. Broken\splintered headboard. No overhead lights in the room only free standing units which you have to search for in the dark. The pork and beef sausages served with breakfast is inedible. Best to avoid this hotel .

    2.5

  • Hannes
      South Africa
    August 3, 2014

    Nothing in particular

    Breakfast not included

    4.6

  • Nkululeko
      South Africa
    July 31, 2014

    The room was awesome

    The noise

    9.6

  • Anonymous
      South Africa
    July 28, 2014

    Replacement of coffee and tea and milk in room

    - staff at reception -getting woken up 2 times(1.30am and 4.20am) - shower was blocked at 11.30pm and took over 30min to fix

    5.4

  • Odwa
      South Africa
    July 2, 2014

    Staff were friendly and accommodating.

    Road noise in rooms facing the main road.

    5.4

  • Anonymous
      South Africa
    July 1, 2014

    OVER PRICED BREAKFAST WAS TERRIBLE LIFTS NOT WORKING NO WIFI IN ROOMS REQUESTED TWIN ROOM BUT GOT DOUBLE BED. WE WERE TWO GUYS

    3.3

  • Gcobani
      South Africa
    June 29, 2014

    It's situated in cbd, very close to where my business was. The staff was very good

    There were no enough blankets.

    6.7

  • Johan
      South Africa
    June 24, 2014

    It was very noisy being across the police station. Staff not friendly. We had to ask for an upgrade as the room we paid for was very small. I thought for the price it would be better.

    4.2

  • Norman
      South Africa
    June 10, 2014

    Effective heating system

    Light breakfast not inclusive

    8.8

  • James
      United Kingdom
    April 30, 2014

    Staff were helpful lift should be working

    Broken lift would not stop on 1st floor

    8.3

  • Nemanya
      Turkey
    April 16, 2014

    No internet in room.

    6.3

  • Antoine
      South Africa
    March 4, 2014

    It had nice comfi beds and dstv.

    Reception didn't make us feel welcome, kettle wasn't working in room. No shower, only a bath. Bath still had hairs in and wasn't cleaned proper. Ontop of all of this my credit card details were used fraudulently to book a flight for someone the next day. The only people who had manual details of my credit card was hotel imperial!! I'm still pending investigation and am still waiting for protea hotels to call me back with regards to this incident. Its 2 days and no response yet!

    4.2

  • Zakhi
      South Africa
    February 19, 2014

    Clean, comfortable family suite Fresh linen& towels Good food

    The staff are not very professional The reception The location Lack of entertainment facilities e.g. Pool, kid's facilities

    6.7

  • Jabu
      South Africa
    January 29, 2014

    Nearly everything

    Nearly everything

    9.2

  • Simphiwe
      Swaziland
    January 27, 2014

    The fact that we could get a booking on the 11th hour.

    Sink outside the bathroom, stuffy, curtains obstruct the aircon, the other room where our cousin slept had squeaky floors. And please change the carpet, it's old!

    5

  • Arlene
      South Africa
    January 23, 2014

    The food was not very good and extremely expensive!

    5.4

  • Lungile
      South Africa
    January 7, 2014

    Efficient service :)

    Please start serving breakfast a little earlier. 7am is a little late, we had to leave without it :(

    10

  • Michelle
      South Africa
    January 5, 2014

    The staff was helpful in accomodating us

    The houskeeping were not up to standerd. No extra pillows, etc like stated in the brochure. No batteries in remote control of tv, bulb in one of the bedlamps did not work,and no 'do not disturb sign'. We stayed 2 nights, and I left a note, "please replace bulb and give us a 'do not disturb' sign," well, it was not done

    6.7

  • Anonymous
      South Africa
    January 5, 2014

    friendly staff

    Our room smelled of smoke. Smokers shouldn't be smoking in the rooms if they are, the rooms need to be cleaned to remove the odor

    5.4

  • Anonymous
      South Africa
    January 3, 2014

    Big room and staff very friendly and welcoming too.

    Noise of cars and people passing outside. Poor lights inside the room.

    7.1

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