Protea Hotel Victoria Junction    

Excellent place to be I love the loft, its very spacious, beautiful and vey comfortable. Its is central. My expectations were meant.

They is nothing I did not like about the hotel.

Breakfast and the loft, just perfect.

The room was spacious and clean. Great location - quick cab trip or about 1km walk to the waterfront.

The inside of the hotel is a bit dark. Spa was expensive.

Everything was 100%, except the service at reception

The service at reception - not up to scratch.

The high service fee on room service.

The design Friendly staff (except for one receptionist) Quiet although you are in the city It is a window to beautiful Cape Town !!

On booking they told me waterfront is only 400 m from the hotel - not true. On booking out, the reception , after asking is there was anything outstanding to pay because we leave in the night, she answers NO. At about 03h50 that night I went down to leave my room's cards at reception, and then was told I still owes money . As everything was packed to leave to be in time for our flight, I told that lady that I spesificly asked that the previous night and that according to the lady and myself there was nothing outstanding. What upset me most - the same reception lady that told me that the evening ,phoned me and accused me of lying. The one moment she could remember me asking for that and the next moment conveniently, she only remembers me asking for a wake-up call. On booking I received a total cost and I paid that in advance. The stay and everything else was fantastic, but the way that lady handle this matter, makes it into "I don't think I will stay there again". Surprisingly that night there were 2 other guest also with apparant payments outstanding - they were also checking out at night. So, maybe that reception lady must explain why she told me (and other guests) everything is paid in full and then the lady that was on duty at 03h40 did not agree with that. Sorry to say, but it put a negative feeling about this hotel . We visit the Protea hotels quite often and this was our first negative.

Access to pool limited - Not accessible between 11pm and 8am

Proximity to V&A waterfront

I think that all hotel rooms in SA should have a small bar fridge.A 4 star hotel-compulsary

Food Room next door very noisy until after 23H00 Shuttle to airport not available after being booked previous day

This is the Protea Hotel that all others in that chain can learn from!

Kelly on the desk was fantastic -- very helpful and knowledgeable. The lady in the coffee shop who seated us for breakfast was also very pleasant (sometimes she was behind the bar making coffee). Another young man was helpful and directed me to a nearby outside laundry. The shuttle driver was also very pleasant.

On several occasions when we asked a question, the staff didn't seem to know anything. We asked for a map, they said they didn't have it but another young man found one. There also should have been 2 soaps: one for the sink; one for the shower/tub. The room also needs drawers as we had to "live" out of our suitcase. Not very convenient

Ver friendly & helpful staff

Staff very friendly, room had a good space, hotel had a free shuttle to V&A waterfront at night

Room could have a mini fridge, would be very good at summer specially to keep cold water.

The break fast was nice

there were only three dstv sports channels

The staff were very friendly, helpful and efficient. Services were excellent. Rooms were comfortable and clean. The breakfast was excellent and catered a variety of foods. The pool area was well maintained and had a relaxful atmosphere although the hotel is located in the busy city.

There were no shuttle services to the waterfront during the day. The shuttle services only operated from 19:00 at night. It would have been appreciated if there was at least one shuttle service to the waterfront at any time during the day considering that the hotel is situated only 500 m from the waterfront.

friendly staff, location

fantastic hotel very friendly staff spotless good food

hotting bad to say about the hotel

Nice place to stay, near to the Watterfront. Easy to park. The room is very cosy and has a modern design.

Clean, comfortable, good size room.

Avoid room 115, the noise from the night staff will keep you awake. Not the fault of the staff, more down to design! I did'nt like paying car park fees, for a country where cars are a must to travel safely, parking should be in with the price.

Only complaint - room was being serviced at 15h45. After a busy day out wanted to take a nap and shower before heading out for the evening.

location and the size of the room

the servieses

Location and friendly staff

best hotel in cape town

The staff were very frriendly and helpfull.We only stayed one night ;but the room was clean and functional.The situation of the hotel is in easy reach of excellent restaurants and shoping and parking is avaiable under the hotel-but would be first come first served in peak season I believe- with direct access to the hotel -----

The breakfast for the price r155 I believe they could provide a hot menu cooked to order complete-rather than just the eggs to your choice- But there was plenty of cold choice so you can skip the unhealthy fatty foods.The dinning room is rather noisy as business meetings seem to take place over breakfast amongst some of the guests guess as the hotel is central in town this is the norm...... If I were a visitor to South Africa ,on vocation I would try to find another hotel - there are plenty in the same vasinity to suite all bugets - but everyone to their own......

Very convenient location in the vicinity of the gay village of Waterkant. Clean and comfortable.

hotel great reception staff poor