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Portswood Close, Portswood Ridge, V&A Waterfront, 8001 Cape Town, South Africa – Show map
Excellent location – rated 9.5/10! (score from 111 reviews)
Rated by guests after their stay at Queen Victoria Hotel.
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587 properties in Cape Town
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111 verified reviews
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Queen Victoria Hotel's staff speaks: English
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Outdoor Pool (all year), Grounds
Golf Course (within 2 miles), Sauna, Fitness Center, Solarium, Spa, Bikes Available (free)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (free) , Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private)
2:00 PM - 12:00 AM
10:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 111 reviews
Value for money
Show reviews from:
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Score from 69 reviews Exceptional
Location was good
The staff and the food
Only gripe was wifi did not allow you to stay connected for long and I was forever having to log in all the time.
Second time at this hotel. Cannot fault it. The staff are always so friendly and accommodating and nothing is too much trouble. Beautiful location and beautiful hotel.
Stayed in room 1104 right next to the kitchen. Slightly noisy
Staff were very friendly and helpful. Fantastic restaurant. Easy to use facilities at The Dock House and the V&A Hotel
I wish if they have a better blinder at the windows because the sunlight was in the room early during the day
i came back to my room as it was being made up - the door was open and no one in the room
The standard of the hotel
the location the room the staff
Had a fabulous stay and the staff couldn't do more for you especially Mo who was exceptional . Thank you for such a great time and we will definitely be back
Loved it... Would recommend to everyone.
Second stay we got worst room despite we were promised another room when we left. No one got back to us with any kind of apologise or even action to make up despite we were told it would be checked what could be done. Room was facing parking on all sides (1101) and curtains needed to be kept closed all day as permanently people were standing outside or walking pass. Very disappointing second stay.
First stay was perfect (room 1209)
We could not sleep as room 1215 is above the street entrance and was very noisy !
The design ,the cleanliness ,the position
One of the best hotels I've ever stayed in worldwide. I travel extensively and rarely write or rave about many hotels, but The Queen Victoria is a gem. The staff are amazing throughout the entire hotel. Mo, in particular on the front desk is just fabulous. The rooms are large, beautifully appointed with comfortable beds and massive bathrooms. Could not find one thing wrong with this hotel and I tried...
The Wifi disconnects after about 5 minutes of non-use. The pillows were too hard!
We have stayed in many luxurious hotels in recent years all over the world, but the service received in this hotel surpassed then all! The staff were so very attentive to all our needs and friendly and personal too. Earlier this year we stayed at the One and Only across the road. This hotel is rated as possibly the best in Cape Town. In my opinion the service was not a patch on the Queen Victoria! The hotel was boutique in style, well situated above the Waterfront and the rooms and bathrooms were lovely. The restaurant 'Dash' is rated as one of the best in Cape Town too. So to the staff at the Queen Victoria, thanks for making our stay so enjoyable and as a regular visitor to South Africa - we will be back! I think I must add two small criticisms to give this review balance. The WiFi although free and quite quick, kept logging us out every five minutes, which was incredibly frustrating and that need to sort their pillows out. All our pillows, and we requested a number, were each as bad and this caused us some partially sleepless nights. Apart from those small items - well done QV we were well impressed!
The staff went out of their way to make sure that everything about the stay was wonderful. The car service is an excellent option and the availability of bikes is well worth using.
Being challenged on walking through the Dock House to the pool.
The welcome and the support, the friendliness of all the waiting staff in the restaurant and bar, the proximity to the Q&A Waterfront area, the unbelievably excellent a la carte food when we dined in the restaurant and the quiet, oh and the Spa.
Location Staff Breakfast Cleaning Everything..
Spotlessly clean throughout. Fabulous staff. Couldn't fault it. Would highly recommend but perhaps not for very young children.
I reported a tap leak to maid first day and still not fixed when I left, this leak if used quite severe and would have caused expensive damage!
Staff were very polite and helpful at all times, breakfasts excellent nd the one Dinner we had was very nice but on that occasion a little slow due a table of 16 being just in front of us .
I use a rollator (a.k.a. walker on wheels) to get around so the suite was way too large for me. My nephew would of course disagree. In fact, I'm sure that my bachelor apartment here in Toronto could fit three times within the suite.
The concierge went above the call of duty in his service to me over the time my nephew and I stayed. The staff and servers were very attentive. The breakfast buffet was delicious!
No pool, but use of pool in sister hotel next door
Very friendly staff , comfortable room, very good food, great location. Def recommend it
Extremely helpful and kind staff, good decor, spacious rooms, superb location, delicious cupcakes left by the bed , excellent breakfast ( taste and serving) , every moment of our stay.
Great location. Informative staff. Stunning rooms. Very clean. Hotel is discreet and perfect location if you want to be close to the waterfront. Lovely beds.
Be clear you are paying for the location of the hotel and possibly the view from your room. Don't expect too much else that justifies the price.
Although it was difficult to find, the location was perfect. lots to do in the area and a magnificent view of Table mountain from our room.
The curtains blocks out the daylight but is too far away from windows so the daylight comes out on the sides.
Being near to Waterfront
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