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06 - 08 Palm Boulevard, New Town Centre, Umhlanga Ridge, Umhlanga, 4320 Durban, South Africa – Show map
|Queen Studio - Disability Access/Non-Smoking|
|Studio (1 Adult)|
|Junior Suite (1 Adult)|
|Two-Bedroom Penthouse Apartment|
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166 properties in Durban
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159 verified reviews
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Three Cities Royal Palm Gateway Hotel's staff speaks: English
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Golf Course (within 2 miles), Fitness Center
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in some hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Designated Smoking Area
From 2:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 159 reviews
Value for money
Show reviews from:
Just a 15-minute drive from King Shaka International Airport in La Mercy, this 4-star hotel offers rooms with free Wi-Fi and a flat-screen TV. Facilities include an outdoor pool and deck.
Score from 551 reviews Very good
In Umhlanga Ridge, just 437 yards from Gateway Theatre of Shopping, this hotel features Indian Ocean views from its outdoor pool deck. La Lucia Ridge offices are a 2 minute drive away.
Score from 597 reviews Very good
A rooftop pool is behind Gateway’s characteristic green ‘screen’ surrounding the front the building. This eco-friendly hotel is attached to the Gateway Theatre of Shopping.
Score from 239 reviews Very good
Located right on Durban Beach, Belaire Suites Hotel features apartments with Indian Ocean views. Durban Station is just over half a mile away, and the on-site Café Jiran serves award winning coffee.
Score from 1378 reviews Very good
Fantastic location for a short period of retail therapy. Rooms large and well appointed. Staff very helpful, cheerful and efficient. Parking was excellent.
A little bit noisy in the night but not too intrusive
Nice and cosy atmosphere, with very helpful staff.
The parking instructions are not so clear.
Rooms were brilliant Reception staff excellent
The service at breakfast was poor No waiters - had to keep on gettong up and looking around
Location, friendly restaurant staff.
The penthouse I booked had a stale odour. Kitchen was not cleaned to my satisfaction. Maybe adding air freshener or good detergents would help. Otherwise we enjoyed the stay!
The staff are professional and very friendly. It was my first visit at a four star hotel and I must thank you for a life time experience. Cleanliness was excellent well done
Breakfast most staff were pleasant
Very poorly equipped kitchen, no plates glasses etc toilet floor in room looked very dirty and needs a proper scrub shower was a mist or a fire hose request for a well done burger was rare, asked for chocolate milkshake, they ran out of chocolate flavour so asked for a coke instead - got a strawberry milkshake burger was cold a soggy bun as were chips lift is in poor condition door lock of room 520 is gappy and not well presented initial room they checked me into room had painters working on the balcony - very smelly
Staff friendliness, facilities, location, parking
Your front desk staff needs training.Definitely not suitable for the job. She was abrupt and just not such a great hotel like this needs at the front desk. Bath tub in Room 502 needs attention, ugly marks.
The facilities are good. Rooms were clean and area was quite for a restful weekend.
Attitude of kitchen stuff. Had to wait for table while guests that arrived after me got served. Apology only came from supervisor and manager. Waitress saw absolutely nothing wrong with what she did. Guests need to be treated equally.
Junior suite was pleasant and sizeable.
Attitude and lack of competence of management and staff especially when dealing with having to move a client to another hotel due to repairs to booked room before check-in. Wi-Fi provided free differed from that reflected on booking (250mb per stay vs 200mb per day). Breakfast quality average but staff untidy and dinning room could be cleaner.
Penthouse rooms were amazing
More crockery - plates, glasses and cutlery
Staff Nice room Location Breakfast menu
room wasn't ready. No towels. bath room floor wasn't clean. House keeping showed up at 9pm with bath mat. dining area always smelled of cigarette smoke, very unpleasant, while eating.
Decor, there was ample space for the kids in the room.
Carpets in the bedrooms
Large room, breakfast, location
That everyone had their privacy in the apartment.
There should be cutlery in the kitchen.
Superb Hotel! I appreciated that they phoned us a bit earlier confirming our room is ready. We were rather tired. Thank you to Belinda for this!
Nothing I did not like!
The size of the room and bathroom, very spacious.
TV not able to swivel so cannot view TV clearly whilst in bed. TV remote was not working. Electric socket was loose and looked untidy
I requested a baby crib twice when I arrived. I was going out to gateway and was told that it will be sent to my room. When I arrived at about 10 PM there wasn't any cot in the room. I immediately phoned reception and they didn't know anything about it as they had changed shifts. They didn't have any available anymore, as people had taken them. I was furious as the baby could not sleep that night.
That we were there for only 1 night.
The lady at reception kept raking personal calls when we were trying to check in. Even though we showed her our booking confirmation she couldn't find it on the system. It took a long time to capture our details as she was struggling with navigating the computer system. The room had an awful view and there was zero privacy as other people could easily look into the living room from their balconies. The junior suite had two single beds pushed together rather than a double bed and the pillows were not comfortable. There is no door to the bathroom so you are bound to disturb your partner's sleep when you shower if you are up earlier. The TV can only be viewed in the bedroom and not from the lounge which is a bit strange.
Check in, check out, friendliness and location. It is a really nice superb hotel. Keep it up.
Housekeeping cleaned the room extremely late until I made them aware of it.
Comfort Very neat Space Helpful staff - Belinda at the front desk and the domestic that assisted Proximity to Gateway Mall
Only corporate clients are given the Virgin Active gym vouchers. I had to negotiate with the manager on duty to accommodate me. May be an issue with future stays as there in no gym in the hotel. This needs to be seriously addressed by management to attract customers that require a gym facility.
Friendly and helpful staff. Restaurant food excellent for both dinner and breakfast. Room was spacious and tastefully decorated. We loved the outside private patio. Would definitely stay again.
Entrance is difficult to find and not well sign posted.
Room was awesome...bed comfy..the cleaning staff were efficient and thorough..bar and restuarant staff were just brilliant.
Didnt like the lack of security..access doors were often ajar so non-guests could access different levels. The parking was a bit tricky
very clean, for the porpuse of my visit it was outstanding location, very friendly staff.
Air conditioning wouldn't work, very hot at night time. almost everyday I had my sleep disturbed, bang in the door right next to my room (402), there is a main door to acess room 401 and 402 and every time they would open or close they would just have no consideration for people sleeping. very limited food options at the restaurant.
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