Sugar Hotel  

This is a beautiful small boutique hotel in Cape Town, 5 minutes walk from the v & a and very central. The staff are exceptionally attentive and the service is excellent. The hotel is newly decorated/furnished to a very high standard and the bedrooms are extremely confortable. Breakfast is cooked to order and served at your table; and the food is very very nice! There is a small walled pool and outside sitting area which is very pleasent and sunny in the mornings/early afternoons. The hotel also has a few parking spaces, but these are limited and need to be booked prior to arrival. I would highly recommend this hotel if you are looking for quality, comfort and quiet.

quirky decor and friendly, obliging staff.

Advertised as a spa hotel. There were no steam rooms, jacuzzi etc only 2 treatment rooms. When i asked to book a massage i was told the therapist was not working? Advertised as having a restaruant. They do have a breakfast/bar area which can be used as a restarant but we were told you need to pre order your food the day before if you wish to eat in the evening- not ideal if you come back after long day and can't be bothered to go back out again. We booked a luxury room which did not include a sofa bed/sleeper couch as stated (there would not have been room), Asked for use of the complementary playstation that comes as standard and was told that there were none available which considering i had a teenage boy travelling with me was a nuisance

Very clean, superb room

Limited of choice of meals. Lack of bar service (virtually non-existent) Traffic noise. The hotel is on main road and all rooms overlook the road.

The staff was very attentive to all our needs, my friends and I felt pampered at all times which made us feel truly welcomed. Our special thanks to Oncemore, Nkosi and Wonder! We miss you already! Hotel design is exquisite so is the cuisine. Our rooms were spacious and beautifully decorated. Although situated on a busy road, the window was soundproof. Everything worked in the room. Would definitely come back!

The cleaning was not that efficient. They changed the white bathroom mat only once in the 8 days we stayed there. I had to wash my coffee mug every time I had to use it. The rest was ok.

Courtesy and professionalism of staff

Pillows -- would have preferred pillows stuffed with feathers.

Attention to detail

Absolutely awesome boutique hotel. Staff incredible. Breakfast delicious! Thank you to Yvette at the Spa for the most relaxing massage - hands of a healer. I recommend this hotel whole heartedly and in fact have already sent you a booking via a friend of mine. Will be back as soon as i can.

Staff were very friendly. Breakfast was excellent.

Room 4 did not cool very well. A/C needed to be defrosted and had to be shut off. Massive curtains blocked opening the door/window letting fresh air in. Room colors were too dark and room was not very cozy to me. Staff changed my room right away to Room 2 which was a smaller room. A/C worked fine. Room was too dark and again had those massive curtains. Even though I opened the door to the outside splash pool, the fresh air did not circulate into the room. Advertised as a 10 minute walk to the Wharf was really inaccurate. I was disappointed that the hotel was not within safe walking distance. I took taxis to and from the hotel.

Het hotel was zeer mooi ingericht en bevatte alle elementen om een aangenaam en luxueus verblijf te accommoderen.

Er was te weinig personeel om de dingen die je in een vijf-sterren hotel verwacht te kunnen doen. Zo was er 's avonds maar één persoon beschikbaar voor zowel de bar als de receptie, en was er geen ander personeel aanwezig om eventueel de kamers een beurt te geven.

Das kleine, feine Hotel ist sehr schön eingerichtet, die Zimmer sind großzügig mit XXL-Kingsizebett, großem Bad und separater Toilette.

Das Hotel verfügt nur über 7 Zimmer, dadurch entsteht eine ziemliche Nähe zwischen Gast und Personal. Da die Tür stets abgeschlossen wird und man klingeln muss, fühlt man sich in seiner Freiheit etwas eingeengt. Einen ausgesprochenen Designcharakter würde ich hier ebenfalls nicht sehen. Wer so viel Nähe mag, ist hier allerdings sehr gut aufgehoben.

Fantastikt lyhörd och trevlig personal, underbara frukostar mycke att välja på, bra på att hjälpa till med att tipsa om guidade turer i Kapstaden. Vi upplevde också en lyxig känsla av standarden på hotellet, till rimligt pris. Kan varmt rekomenderas.

Kan inte komma på något negativ, allt var en positiv upplevelse över förväntan.

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