Sugar Hotel  

The staff were wonderful, the location was great and the food was outstanding. We used it as a base for touring Cape Town and surrounds. The bed was the biggest I have seen and the room was very big. We stayed Thursday to Sunday and ate at the hotel Thursday as we arrived late. We ate at the hotel on Saturday also because it was so good. Walking distance to the waterfront but not in the thick of the tourist area.

Location; staff

Carpets not clean

Big rooms and nice bathrooms.

no availeble spa or afternoon meals, to much traffic noise in the pool area.

The staff was very attentive to all our needs, my friends and I felt pampered at all times which made us feel truly welcomed. Our special thanks to Oncemore, Nkosi and Wonder! We miss you already! Hotel design is exquisite so is the cuisine. Our rooms were spacious and beautifully decorated. Although situated on a busy road, the window was soundproof. Everything worked in the room. Would definitely come back!

The cleaning was not that efficient. They changed the white bathroom mat only once in the 8 days we stayed there. I had to wash my coffee mug every time I had to use it. The rest was ok.

We stayed at three hotels during our week-long stay in Cape Town. We only stayed at Sugar hotel for our last night in the city. From the moment we entered the hotel, we knew that we made such a big mistake in not booking our whole holiday in this fantastic hotel. We never felt we are staying in a hotel, we felt we are staying at our own home, and being served by a group of wonderful, most friendly people. The design was so elegant and of exceptionally high taste. Simplicity has never looked better. The room was very comfortable and cosy beyond imagination. There are many positive things to be said about this hotel, but the two things that stand out are: the brilliant design, and the unbelievably friendly staff. Mr. Oncemore, Mr. Wonder and the rest of the team were really wonderful. The highlight of it all was us being driven to the airport in a luxurious 4x4 Audi, driven by...the hotel owner himself! A truly remarkable stay. It was the hotel with the lesser price but the most outstanding quality and value.This is the only hotel I am staying in whenever I next visit Cape Town.

everything

staff to helpfull at times

De vriendelijkheid en de service waren uitstekend. Nog nooit zo goed meegemaakt, terwijl we al veel gereisd hebben en in zeer luxe hotels zijn verbleven. Het is een heel gezellig en knus hotel, wat vooral ook komt door het personeel. Het hotel en de kamers zijn heel mooi gestyld. En het ontbijt heel lekker. Het enige nadeel voor ons was het kleine zwembad (wij hebben een kind van 6). Verder ligt het hotel aan een drukke weg. Maar als je een kamer aan de achterkant neemt, is dat probleem ook weg.

Very clean, superb room

Limited of choice of meals. Lack of bar service (virtually non-existent) Traffic noise. The hotel is on main road and all rooms overlook the road.

Staff were very friendly. Breakfast was excellent.

Room 4 did not cool very well. A/C needed to be defrosted and had to be shut off. Massive curtains blocked opening the door/window letting fresh air in. Room colors were too dark and room was not very cozy to me. Staff changed my room right away to Room 2 which was a smaller room. A/C worked fine. Room was too dark and again had those massive curtains. Even though I opened the door to the outside splash pool, the fresh air did not circulate into the room. Advertised as a 10 minute walk to the Wharf was really inaccurate. I was disappointed that the hotel was not within safe walking distance. I took taxis to and from the hotel.

Attention to detail

What made the hotel very special was without a doubt the staff. Every body without exception was extraordinary polite and kind! Remarkable staff! May long be continue!

The hotel is great but not for dining in.

Det bedste er de ufatteligt søde medarbejdere.

Het hotel was zeer mooi ingericht en bevatte alle elementen om een aangenaam en luxueus verblijf te accommoderen.

Er was te weinig personeel om de dingen die je in een vijf-sterren hotel verwacht te kunnen doen. Zo was er 's avonds maar één persoon beschikbaar voor zowel de bar als de receptie, en was er geen ander personeel aanwezig om eventueel de kamers een beurt te geven.