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Lagoon Gate Drive, Milnerton, 7441 Cape Town, South Africa – Show map
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213 verified reviews
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Lagoon Beach Apartments's staff speaks: English
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Outdoor Pool, Grounds
Golf Course (within 2 miles), Fishing, Diving, Fitness Center, Spa, Massage
Food & Drink
Bar, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and costs ZAR 50 per hour.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children from 1 to 3 year stay free of charge in a crib.
One child from 4 to 18 years stays free of charge when using existing beds.
The maximum number of cribs in a room is 2.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Based on 212 reviews
Value for money
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No aircons in the room Beach was filthy outside Rooms were not clean, had cigarette stubs all over the balcony Bathroom floors were not cleaned Geyser was placed in the cupboard with no safety warning and was only discovered when my son burnt his hand touching it simply opening the cupboard.
Location was excellent
Beach size of apartment Staff parking
wifi patchy in apt - had to go in corridor most times. No chairs on balcony! bedrooms a bit tight.
Stunning beach front location. Clean apartments.
No aircon or fan in apartments. Not 4 star property - 3 star at best. Very far from main hotel and lobby. No wi-fi (unlike main hotel). No room service menu in rooms, and only 4-5 items available. Room door had no lock from inside! Hot water in only one bathroom. The hotel sells the apartments as apart of the hotel - claiming the same amenities, and charging the same rates. But in reality, the apartments are a part of SunStay Holiday Apartments, and only a few of the apartments belong to the hotel. They are not maintained and are nowhere close to the same standard as the hotel.
Good reception on arrival
Location. .it's located in a quiet safe area right on the seaside. .the beach is private and not overcrowded..very nice place Also the apartments are quite good
Overally the staff tried their best to accommodate us although the cleaning stuff on the first 2 days didn't clean properly but after complaining this was sorted out Also their complimentary shuttle service is a bit of a hoax because it only carries 7 people and you have to book in advance which is a bit misleading according to what they advertise
The location proximity to the beach and not so busy at the beach. Very beautiful location and apartments generally very nice
Kitchen utensils non existent we had 3 forks one very small pot with no lid blunt knife and apartments reception and passage very dirty. Otherwise our stay was great
Staff friendliness and willing to help
apartments need a deep clean with new curtains, cutlery, patio furniture; bathrooms need some freshening up
The rooms were fairly clean. The staff was very friendly. IT HAS A VERY BEAUTIFUL OCEAN VIEW . One could either swim at the beach or in the on site swimming pool or both and still go to his or her room while still on his or her swimming suits.
we couldn't get all the Tv Channels as we expected especially sports channels. It is located in the suburb that is predominantly of the whites community and some of them were a bit racists.
The Location was really great,loved it. Value for money. will be coming back.Rooms spacious.
Beautiful view and friendly staff
some maintenance was needed in rooms
Location close to the city, but still far enough away for having the beach available The size of the apartments are good. Indoor parking is a plus. The staff is friendly and helpful.
The cleaning is far from being good enough. The laundry service is similar to a European rip-off.
really liked the location
had booked and paid extra for apartment with sea view. checked in to find we were given an apt with a view of other apartment not even lagoon view. manager promised to move us but could,nt for two days because hotel was full sugested it was our fault for booking with booking.com. also closed restaurant on weekends because they had two weddings. totally ruined my 50th birthday trip. had to leave hotel to dine on my birthday.
Location is beautiful.
We were expecting more for a 4star hotel. Poor costumer services specially at reception. House keepers don't clean properly the apartments & common areas. Poor wifi connectivity.
On days with high temperatures we would prefer an airconditioning!!
room and view
Apartment was so spacious and we had the best view of the lagoon. Was wonderful not to be bound to eating times as this was self-catering. We did have a meal and on arrival at the hotel and we enjoyed it. Staff at the hotel as well as apartments were wonderful.
Kitchen and bathrooms cupboards were not very clean. Tiles in bathrooms a bit out-dated and cracked, need some attention.
The Hotel, the view and the best service ever. If u have a need, the staff will go an extra mile to make sure you are assisted within minutes. Thank you Lagoon Beach Hotel.
The service we got from the guy named Providian not sure of the spelling with two gold teeth and the guys who helped us with our bags
Michelle's attitude and not getting our R600 back because we didnt have breakfast
The Staff was absolutely fantastic!!!! The location is oustanding.
The general maintenance of the rooms needs to be checked. Especially the bathroom. The grouting looked dirty, the shower was definately not cleaned , behind the bathroom door was dust and hair as the door was not moved when sweeping. One of the bedlamps in the second bedroom was out. And it was dusty. The quslity of the beding should be mointored as well, the pillowcaes had rips in them.The appliances in the kitchen needs a good scrub too. I worked in a 5 star hotel and know what needs to be cleaned. The staircase leading to the pool and needs alot of tlc!!!! I also stayed at the Aqueries hotel in Blaauberg and it was mcuh more luxorious and and for less money.
Whilst the property was no located in the city we were still able to arrange pick ups for tours, transfer to and from the airport (for $300 rand each way) etc without any problem.
Lack of insect/security screens on the doors and windows made it hard to open the apartment up to allow air to circulate.
No internet coverage with wifi or a modem that we brought no internet coverage in the apartments at all we had to go and sit in the hotel reception to get coverage totally unacceptable.
Lovely - on edge of beach Easy drive to Cape Town or vineyards, or Cape of Good Hope. Daily maid service, great beds, lovely bath/shower rooms, bath sheets!
As previously reviewed, not enough dishes for a family; free Wi-Fi was very limited; ground floor - no way to ventilate at night; a bit difficult to find a nice grocery store.
The children loved the Lagoon.
There was not a single childrens' TV channel. The fire exits to the pool did not allow you entry back into the apartment block; you had to walk around the block to the front door. Wi-Fi vouchers not delivered for apartments.
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