We stayed in Room 16, so these comments may only apply to this room. No room safe, no shaver plug in the bathroom, the markings on the shower tap were the wrong way round, badly-fitting room door let a lot of light in, the door connecting to the adjoining room was also badly-fitting, so the light from the television in this room was very disturbing. Noise from the restaurants opposite was very intrusive
Within two minutes of mentioning to one of the waiting staff that we were dissatisfied with our stay, a member of the management approached us, was very sympathetic, and immediately offered to change our room. But, by then, we had booked into another hotel. Much to our surprise, the manager even refunded the cost of the two nights we didn't stay, which I thought was extremely kind.