The Grace in Rosebank  

I'd stayed there a year or so before and found it so charming and reminiscent of an age gone by before my time. So I took my husband and son there to experience the same. The decor and genteel charm of the place still lingered.

However, we found on the second night of our planned 4 nights' stay that the hotel was closing down the following week!!! This now explained the non-functioning coffee maker in our room, the dirty carpets, the non-availability of toilet paper, milk, and most of the room service menu items, and the skeleton staff. We were told the hotel had been doing very badly financially and also then saw an auction notice that the beautiful artworks and rugs were going under the hammer soon. I would just like to extend our sympathies to all the staff and the founders of this beautiful establishment that it has had to die this way - truly sad. I cannot recommend the Rosebank Grace to other travellers as it is closing.

Good service

Dirty gowns, no coffee and milk in the room. Loud guests

Location, convenience, style & facilities.

Failed on room service 23:30 on a Saturday night. Breakfast buffet was sparce and reluctantly maintained - no plates, no juice.

The Hotel is need and next to the mall, you dont have to get in to your car and drive to a shopping center.

The rooms are spacious, they think of the little details. The ambience is welcoming and inviting.

Three things need attention: (1) The restaurant staff are slow and lethargic, this is the third time I have stayed at this hotel and this is the biggest flaw in an otherwise wonderful. (2) The carpeting in the public areas really need to be replaced, even inside the lifts they look a bit run down and this may leave some visitors with the feeling that the hotel is run down, which is far from the truth. (3) The televisions in the standard rooms are from the dinasour years and the number of channels provided are not sufficient for a business traveller, there should be more sports channels and a an investment made into a better satellite coverage on the television.

Attentive staff, not too attentive. Access to the Mall.

Water very slow to warm up. Intrusive plumbing noises in my room. Very tight covered parking, but i did park my car myself and there is a valet service, so there's really no need to do it.

The Grace is a beautiful hotel with excellent services

The atmosphere is really world class, total privacy, it feels like you are alone in the whole building. I like the old fashion designs, all in all I would recommend this hotel to any person, without hesitation.

May be the management should think about installing modern quieter air-conditioning system.

We like the comfort of the rooms, the care to its guests, the service of the staff. This is a hotel that offers warmth and comfort. Catering for its guests with a good eye to details.

Not a 5-star hotel. Decor is dated & worn.

Lovely hotel, in a great location, excellent staff and very well appointed.

Could do with newer TVs and a better entertainment package. Nothing else was wrong though.

The friendly staff, very helpful and warm. Everywhere we were greeted by great big warm smiles. It was very welcoming.

We had booked a standard suite and we were put into a standard room. This was rectified quickly once I pointed it out, however I did feel if I hadnt done so, nothing would have been done and luckily I had my paperwork with me. The lady on the desk who booked me in and also fixed this was not as warm as the others and it felt like I was a problem to her. I was a little shocked that this could happen at such a nice hotel.

Breakfast

I was rather dissapointed with my stay at the hotel for the following reasons: 1)The fan of the airconditioning was out of balance and making a lot of noise, which prevented me from falling asleep. Consequently I switched it off, but then it became freezing cold in the room and there were no extra blankets (I only found a very thin blue blanket). 2) The remote of the tv was not working and the reception of the tv was of very poor quality. 3) The lock of my door was broken and the door could not be locked.