The Kelway Hotel  

The location was good as it was fairly close to the stadium where the irb Sevens Tournament was held.

1. On arrival (08/12/11) the tv and the safe were not working. This was sorted out but wasted a great deal of our time. We needed to use the safe and the wait to have it repaired resulted in us missing an appoinment. 2. Simple comforts that one expects in a room like a hairdryer, shower cap, soap and shampoo were not available. They were however supplied on request. 3. On our first morning the was no hot water in the room. I did not enjoy the cold shower! 4. Housekeeping persistently neglected to replenish supplies. Supplied on request. 5. The linen was not refreshed for the duration of our stay. 6. The room was small with a pokey bathroom. My wife and I travel extensively both locally and abroad and the Kelway is without doubt the worst 4 star hotel we have experienced. You may provide my details when feeding back to the Kelway Hotel.

The location is convenient and the food was good.

I was in room 26 and found it a bit noisey mainly the a/c unit on the balcony.

The decor of the entrance

Bathroom so small that you could clean your teeth in the washbasin whilst sitting on the toilet. Decor

The reception 2 ladies was very helpfull

The water pressure of the shower is very poor. The bathroom towels is very small to dry yourself with. The mattress of a twin is continious sliding on the wooden bed. Because the place is build of wooden cabin to implement a centralised aircon system as the building was extremely hot.

Excellent customer service, above and beyond. Clean, nice splash pool, good location.

We choose the Kelway over the other hotels available on Booking.com for our stop-over in PE. We had no expectations, but in our opinion we could not have made a better choice. It offers great views of the harbour and seaside and it is not too close to the activity on the beach.

Nice cosy, small hotel, staff friendly and tried to be helpful, and were to some extent.

1. On arrival was told that I had no booking, this despite a confirmed booking in my hand. 2. Room key didn't work for a day: apparently battery of door lock was run down. Three attempts to fix it failed and I had no private access to my own room. 3. Slight smell of sewage in an otherwise excellent bathroom. 4. There should be a 'person-with-small-appetites' breakfast option for half the price.

The location

The attitude of the staff -specifically the duty manager and the registration manager - when faced with complaints

I hesitated to use the hotel based on previous experience some years ago. It has had a history of inconsistency, especially the restaurant. However it was a pleasant surprise and overall a very satisfactory experience. As such at the room rate it represented very good value.

The hot breakfast was a little cold.and didn't match the freshly cooked egg. The light on the airconditioning blinked throughout and was a little irritating in a dark room. I could not turn it off with the remote

The freindliness of the staff

Very good value for money

Reception-staff should be more "professional", should not be some-one who sees her/his duties as just another admin function. Should endeavor to make guests feel welcome.

The staff were very friendly and helpful and the Hotel has a lovely view and a cosy atmosphere.

Restaurant was excellent. Meals were excellent, both dinner and breakfast. Staff was very friendly and helpful in general. I will definitely come back.

The beds were a definite disappointment. They are effectively bunk beds. The lack of underground parking for a 4 star hotel was also disappointing.