The Kelway Hotel  

Was not as per booking but friendly staff rectified the matter immediately it was brought to there attention

I specifically asked for twin beds but got a double bed to share with my daughter. We carried our own luggage ( no porter?) and the person in reception did not mention the lift while she watched us pull it 2 storeys up. I will remember this for a while.

The location is convenient and the food was good.

I was in room 26 and found it a bit noisey mainly the a/c unit on the balcony.

Location , staff polite and efficient, good value

We choose the Kelway over the other hotels available on Booking.com for our stop-over in PE. We had no expectations, but in our opinion we could not have made a better choice. It offers great views of the harbour and seaside and it is not too close to the activity on the beach.

The location was good as it was fairly close to the stadium where the irb Sevens Tournament was held.

1. On arrival (08/12/11) the tv and the safe were not working. This was sorted out but wasted a great deal of our time. We needed to use the safe and the wait to have it repaired resulted in us missing an appoinment. 2. Simple comforts that one expects in a room like a hairdryer, shower cap, soap and shampoo were not available. They were however supplied on request. 3. On our first morning the was no hot water in the room. I did not enjoy the cold shower! 4. Housekeeping persistently neglected to replenish supplies. Supplied on request. 5. The linen was not refreshed for the duration of our stay. 6. The room was small with a pokey bathroom. My wife and I travel extensively both locally and abroad and the Kelway is without doubt the worst 4 star hotel we have experienced. You may provide my details when feeding back to the Kelway Hotel.

The location

The attitude of the staff -specifically the duty manager and the registration manager - when faced with complaints

I hesitated to use the hotel based on previous experience some years ago. It has had a history of inconsistency, especially the restaurant. However it was a pleasant surprise and overall a very satisfactory experience. As such at the room rate it represented very good value.

The hot breakfast was a little cold.and didn't match the freshly cooked egg. The light on the airconditioning blinked throughout and was a little irritating in a dark room. I could not turn it off with the remote

The freindliness of the staff

The staff were very friendly and helpful and the Hotel has a lovely view and a cosy atmosphere.

Single beds

Service was good as usual as I have stayed at this hotel before. Quality of the food was good and the staff were very attentive. Nice location as it is close to the airport and that local hotel feel against the Garden Court across the road.

The hotel is obviously having some structural work done, which had no effect on my stay, but I would say that the bedrooms are starting to need some attention, especially the bathrooms - attention to detail as well - but still very clean and everything worked, so no actual problems.

Staff was extremely noisy down the corridors, shouting while communicating with one another.