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6 Lagoon Drive, Umhlanga Rocks, Umhlanga, 4319 Durban, South Africa – Show map
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The Pearls of Umhlanga's staff speaks: English
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BBQ Facilities, Outdoor Pool, Grounds, Terrace
WiFi is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Safe, Family Rooms, Elevator, Heating, Air Conditioning
2:00 PM - 5:00 PM
8:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Based on 30 reviews
Value for money
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the location and interior
geographical location good, spacious, clean, good cleaning service and helpful cleaning staff
poor building design - beach access is a nightmare if you have any mobility issues - several security doors and 2 elevators separated by a long walk across an internal car park - no good for elderly customers. Access to town centre tortuous to say the least. Building in a very poor state of repair. In spite of an advance request, apartment had several appliances not in full working order, non stick pans were scratched and not serviceable, balcony was littered with damaged and falling apart furniture - this has appeared in previous feedback but doesnt appear to have been addressed. I would not rate this as a luxury apartment - much better value for money a stones throw along the promenade.
THE OVERALL FACILITIES AND CLEANLINESS OF THE APARTMENT WAS EXCELLENT. THE VIEWS WAS ALSO SPECTACULAR. VERY COMFORTABLE BEDS.
THE OUTSIDE FURNITURE WAS EITHER RUSTED OR BROKEN, THE BRAAI AND SKOTTLE WERE ALSO BROKEN. I WOULD HAVE EXPECTED MORE FOR THE AMOUNT WE PAID TO BE ABLE TO ENJOY THE OUTSIDE AREA.
Cockroaches Wall safe did not lock / open
the location is great good security
Only partial view of the ocean. quality of crockery and lack of crockery dishwasher not connected we had to follow-up on basic requirements - not automatically available shower water was clogging balcony was dirty and dusty a chair for dining was missing quality of linen does not go with the price or class of accommodation. did not get a response from owner / manager on our feedback given - not even an acknowledgement.
The location and security.
The noise, dirty apartment,dusty cupboard shelves, stained carpets, appliances such as tumble drier, TV not working, shabby furnishings. The apartments do not match the rates. Overpriced!
The apartment was excellent, comfortable and clean
Noise next morning at 6 because of building works next door
Good location Manager and cleaning lady very helpful and efficient
Development still a building site Flat had cockroaches Number of fittings broken - clear that no money being spent on replacing
Our accommodation was upgraded from a two bed to a three bed which would have been fantastic if the 3 bed apartment wasn't being renovated!!!! The self catering facilities were exceptional; everything I would have in my own kitchen! Beds were comfortable too.
AFTER we'd paid we were told that the two bed looked down onto a building site. Thus we were upgraded... What was not mentioned was the fact that not only is there a major building project on the go, that starts at 5am every morning but that the Pearls is undergoing major renovations!!! So not only did we have the constant noise of 18 earth removal trucks ALL day, with all the dust from the site, we also had workers on our balcony from the time we arrived. Our gorgeous sea-view could NOT be enjoyed because we had the scaffolding across the entire balcony. We walked out onto the balcony as we arrived and we were a little surprised at the filth; dust, cigarette butts, fruit peels, paint scrapings from where they were sanding etc. But also the state of the furniture...it was broken and dirty. Had that been our observation in isolation of the fact that we had a building site on our balcony, we would have ignored the dilapidated state of the outdoor furniture, but added to the growing tension about the unwanted "guests" it all started to add up. As did the broken hinge on the sliding door, the broken bedroom window that wouldn't close, the huge gaping hole in the bathroom ceiling where the tiles had been removed to expose the fittings and cabling inside the roof etc, etc, etc, the We asked numerous times if the workers could spend the day and half that we were there to work on any one of the other 100 apartments, but this proved not be possible. So what we imagined to be a quick break to a lux apartment at the Pearls with a sea-view proved to be a stressful, noisy, no sea-view, dusty, difficult break surrounded by on-going renovations and building sites. The outside irritations did distract our attention from the general stains on the carpets in the main bedroom and lounge though! Had we not had prior arrangements we probably would've left earlier.
In the advert you can see the pier and a full view of the sea.from my room i had a view of the construction site.my balcony was full of sand and the windows were dirty.it took me a long while at the gate.i was told that there is a gas braai.there was no gas braai.I had to phone for one and had to make cell phone calls to enter and ask for a braai stand which was rusty which i did not use.i felt i wasted R2800 for one night.I am seriously thinking of submitting my experience on hello peter.
the location and spacious flat was the highlight of our stay
on arrival the unit was not ready. we had to wait an hour before settling in even though we arrived AFTER the check-in time. communication from the property manager was extremely poor.
Spectacular location with great view and close to everything. No need for a car. Wonderful garden setting for the beautiful pool.
Strange layout of apartment meant not a lot of living space - and outdoor furniture not great.
nice pool area and easy access to the beach. easy parking.
mainly view of a construction site instead of sea view. can be quite noisy in the morning once the site starts working. shampoo and soap only provided once on the day we arrived and no refill is provided. no basic supplies like salt, pepper, sugar and tea/coffee provided at the kitchen.
location - to beach and shops. Size & appointment of the unit.
Completely false advertising- no where was it mentioned at a special rate!!!( should have been majorly discounted) The apartment looks right onto a massive construction site - where they are just beginning - so huge machinery, digging, jack hammering which started at 6.45am and ended 5pm - we were lucky enough to have it on a Saturday morning too!! it's at least an 18 month build - so beware! we paid a small fortune to 'holiday' (not) on a construction site! Not a peaceful, tranquil minute, no lie in, nor afternoon nap possible. Not to mention unable to open the windows due to noise and DUST- couldn't sit on the balcony. Our right to choose was removed as we were so not informed! the apartment was badly 'cleaned' if you can use that word. Don't think the carpets saw a vacuum cleaner whilst we were there. The Voile curtains had ice cream - or who knows what over them. The shower floor was revolting as was the grouting, the best was the chewing gum left on the support rail! The maintenance was poor- knobs, screws, shelves missing etc. The back of the freestanding bath needed a cleaning visitor! dirt been hiding there awhile. 3 days dishwasher didn't get unpacked, 1 day we were left with 2 bath towels for 4 of us to share and so it went on - a serious ripe off considering the price we paid and what we received.
The position was good and the staff very helpful.
The apartment was rundown. There were no manuals for the equipment. Towel rails in the bathroom fell off the wall. It should have been better for the price.
Fixtures in apartment were broken. Curtains were dirty No reception staff at apartments Repairs and maintenance needed to buildings
we had to collect the key to the unit from a coffee shop in town, this is very amateur for a supposed upmarket development. there was: 1. no coffee 2. wet towels from the previous tenant in the dryer? 3. the gardens at the development are shocking! my suggestion is to use a hotel or hotel-apartment as this is a very residential set up trying to offer a hotel type service
The pearls is a luxury complex with a stunning location. Security is very good and the arrangements for key pick up and drop off we're excellent. Very well equipped for up to four people.
Having stayed in the Pearls before in a different apartment,we were disappointed with the furnishings. Stains on the carpet and stains on the bed base cover. Hot water in the bathroom was intermittent. This is a top end apartment with prices to match so it should be in perfect condition
The place was neat and tidy , very peaceful ,private swimming pool , easy and safe access to the beaches, close to shopping malls. We had a wonderful time and will definitely come back.
Location. Everything we needed was available,
The fact that we had to leave.
It was a beautiful unit, but poorly maintained
there is only security at the gate. all security doors were open. there was a security person downstairs, not all of the time, but he would not be able to identify residents. also there were issues in the flat. the main bath plug was broken. the washing machine door was broken and the staff were using a screwdriver to open. the simple things like the can opener was broken. there were bulbs missing in the rooms. the curtains were falling off the rails in the 3rd bedroom. the cleaning staff were constantly taking calls with annoying ring tones in the flat. and one of them brought someone else's laundry to tumble dry while she cleaned our unit so obviously someone elses dryer was also faulty. Gerrit and Solina were very obliging and helpful so I presume the staff are not reporting problems because I think they would have fixed them. the cleaners even left a glass with a broken off stem in the cupboard. to what end?
The views are amazing. The unit is modern and spacious. Bedrooms were large and the bathrooms very well equipped.
The maintenance of the unit is very poor. The window mechanisms in the one bedroom are broken - once opened you cannot close it. The faulty plug in the bath would not let the water out. On arrival the dishes were still in teh dishwasher !! The linen is not the correct size for the beds - so you land up with sheets that are everywhere. Cupboards were dirty and dusty.
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