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Newest reviews for The Portswood Hotel

  • Alessandra
      Italy
    July 22, 2014

    The location is very close to waterfront and the parking area gives you direct access to the hotel which is very useful when it's dark. The staff was very kind and gave us the opportunity of a complementary night in another hotel, when we complained about the noise caused by the renovation works.

    The hotel was under renovation at the time we were there, therefore we suffered some noise at morning starting from 8 am. The toilet was not well cleaned when we arrived in the room.

    7.1

  • Thomas
      South Africa
    June 29, 2014

    Staff friendly and attentive, location good

    Rooms need serious refurbishment, they are tired

    7.5

  • Debbie
      Australia
    June 25, 2014

    Buffet breakfast Easy walking distance to V&A waterfront Let me check-in early Quiet rooms Free wi-fi

    8.3

  • Gerda
      South Africa
    June 23, 2014

    Excellent location! Very friendly staff. Comfortable rooms.

    Nothing really.

    7.5

  • Thomas
      Austria
    June 18, 2014

    staff is really friendly

    connection to WiFi access point did not work in my room and restaurant, only in the lobby; problem was not solved although I stayed 8 days; no spa/sports facilities in this hotel, only next door in the Commodore Hotel which can be used free of charge;

    7.9

  • Tatjana
      Kenya
    June 18, 2014

    Breakfast was very good!

    Safe was out of order upon check in and had not been attended to during our 2 night stay despite the fact that it was reported immediately to receptionist on duty.

    7.1

  • Maria
      Greece
    June 15, 2014

    very nice breakfast. the personnel very pleasant and wanted to help.

    old bathroom.

    8.8

  • Konstantinos
      Greece
    June 15, 2014

    Maybe more free wifi would be better.

    9.2

  • Nektarios
      Greece
    June 15, 2014

    The staff was friendly and willing to help you. The location was within minutes to Waterfront. The breakfast was amazing...

    The room decoration was antiquated. The room windows had no insulation so the noise was plenty from outside. The ventilation was no automated and antiquated too. The refrigerator made too much noise!!! The 300MB limitation for the WiFi is unacceptable for a 4* hotel.

    8.5

  • Ann
      United Kingdom
    June 13, 2014

    Staff in all areas were excellent but particularly helpful at reception desk

    Not always good WiFi in rooms

    8.8

  • Anonymous
      United States of America
    June 7, 2014

    Lobby and breakfast room have been remodeled and are attractive

    Rooms are worn and need a serious upgrade. Plugs and lights don't work properly. AC is Noisy. Not comfortable....

    5.8

  • Cheryl
      United States of America
    June 2, 2014

    Close to the water and the harbor and had great shopping. Lots of restaurants.

    Didn't stay long enough

    7.5

  • Mervyn
      United Kingdom
    May 17, 2014

    Friendly staff, good food and great location.

    Nothing

    10

  • Anonymous
      South Africa
    May 17, 2014

    relaxing atmosphere

    Noisy Lift doors working through out the night disturbing my sleep at times.

    7.5

  • Helgaard
      South Africa
    May 15, 2014

    Location

    Shower in bath

    7.1

  • Kie
      United Kingdom
    May 13, 2014

    - Location was very good - convenient for V&A waterfront and tours, like the hop on hop off bus, ferry trips and Robben Island tour. - Staff were very friendly. - Pool was smaller than expected, though you can actually use the pool at its neighbouring sister hotel, the Commodore. Seems like it doesn't make sense to stay at the Commodore (although I didn't see the rooms)...

    - Generally old and a little battered around the edges. Felt like being in a European business hotel (like a holiday inn) that was built in the 80s. - Concierge wasn't entirely helpful; we gave very specific instructions re care hire two days in advance and in the end the concierge hadn't done anything until the morning of the rental. It wasted a good few hours of our time and left a bit of a bitter taste.

    7.1

  • Julie
      Saudi Arabia
    May 7, 2014

    This is a great hotel a couple of minutes walk to the Waterfront. Staff are friendly and welcoming. Breakfast is fantastic a great selection.

    Check out time was too early.

    10

  • Geoffrey
      Thailand
    May 5, 2014

    The location was excellent next to the waterfront and a short walk to the red bus terminal. This is built around a historic building so a very interesting place to stay. Proximity to the waterfront and all the wonderful restaurants was wonderful.

    8.3

  • Kent
      Canada
    May 4, 2014

    A friendly helpful staff made the stay enjoyable. The hotel has an excellent location close to the waterfront. The morning breakfasts were also a great start to the day.

    The wifi was unstable and kept dropping out.

    9.2

  • Debbie
      South Africa
    May 3, 2014

    We were charged again when booked into the hotel. I had paid the full amount via Booking.com prior to our arrival! Paid r12 000 for 3 night stay. Took many phones calls to sort out refund.

    7.5

  • Zachary
      United States of America
    April 29, 2014

    -Superb location near V& A Waterfront! -Extremely friendly staff. Clean and attractive lobby with daily complimentary pastries and sherry. Nice touch:)

    -Internet was down for DAYS! -Concierge struggled with basic tasks like calling tour companies -Outdated bathrooms -Small bar that closes at 11 PM

    6.7

  • Glen
      South Africa
    April 24, 2014

    Location

    Very old run down bathrooms Airconditioning very old and noisy Rooms are not quiet, particularly if you have to open the windows for cool air. Expensive for what you get

    4.6

  • Mervyn
      United Kingdom
    April 23, 2014

    convenience for the V & A, friendly staff great food

    10

  • Anonymous
      United Kingdom
    April 22, 2014

    The service provided was good and the staff very helpfull. The rooms were very comfortable and pleasent

    The pool wasent very clean, it was green and needed some work doing doing to it

    7.5

  • Frank
      Netherlands
    April 16, 2014

    Practical location Superior valet service Some waitresses are very efficient and good

    Difficult to find Wifi is blocked for a VPN connection Some waitresses are not efficient / good

    7.9

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