The Royal Hotel  

Had a nice breakfast.

Deteriorating room conditions:broken chair;ageing furniture and floor carpet;old towels and incomplete bath room set.

There was virtually no water pressure in the bathroomroom and no hot water which was not remidied despite reporting this matter to management. They also double booked my room and checked someone else into the room on the second day of my stay to his and my embarasment and inconvenience. Not a good experience!!

I stayed at the royal hotel 25 years ago on my honeymoon.I Felt it would be special to relive the memory of the day 25 years to the day we booked in.

Nothing, bad service

The hotel is rated as a 4 star hotel. I travel worlwide and this is untrue. I have stayed in 3 star hotels and received better service. The rooms are dirty with soiled curtains. Towels and linen were stained and only one bath towel was supplied to a room with two occupants. We found hairs in the bed linen, which had supposedly been changed before we arrived. This was definitely not the case. We waited 2 hours for room service, which were frozen waffles that had been toasted and burnt.Staff were useless when it came to sorting out problems. When approached about the shocking cleanliness of the rooms, they promised to look into into but nothing was done. I feel the price paid for a room which is rated 4 star is a rip off. This hotel needs to be reviewed on their rating as it is definitely not 4 star. I will never stay here again and would not recommend it to any of my colleagues and friends.

Large rooms

Nothing was ever right the first time round

The room was quiet and the shower great (big showerheads)

The Royal may have been the place to be a long time ago, but is now in desperate need of some renovation/restyling. There is no communication among personnel and the people at the reception were incompetent (first they made me wait for 8 minutes because they insisted on stapling my papers upon arrival and secondly, I had two seperate bookings and asked to stay in the same room, they said they woul take care of it, but half-way my stay my room (with my belongings inside) was blocked and I had to change rooms after all)

Beautiful hotel with decades of history. Beautiful bay view.

Beautiful hotel with decades of history but terrible staff!! Incompetent!! Only one or two helpful people. Breakfast was awful. Still waiting for my coffee. Staff not very informed. Did not even know where the British Airways office was - also did not make an effort to find out. Beautiful bay view and it is a shame that a hotel with so much potential is so neglected. Tv reception is terrible. Come on Royal Hotel!! Step up to Durban's standards!!!

The breafast was very good and tasty

The poor service.

Excellent Location, Very clean well maintained rooms.

Hotel food was very bland and tasteless for the price paid, staff was under trained and slow to respond to simple requests. Service needs to be improved to justify the price charged for the room.

Seaside.

Location.

Food - not up to standard

De locatie

Het zou 5 sterren hebben, maar 3 is eerlijk gezegd eigenlijk al teveel.

Gut renoviertes, im positiven Sinne altes Hotel mit Athmosphaere. Perfekte, zentrale Lage.Grosse Auswahl an hoteleigenen Restaurants, Cafes, ...

Kein guter Ausbildungsstand des Bedienungspersonals: beim Fruehstueck massive logistische Probleme. Lange Wartezeiten bei Anfragen an der Rezeption (Handtuecher fuer's Zimmer, ...). Café behauptet zur Hauptverkehrszeit (18:00), bei voller Besetzung, man sei 'closed' ... es stellt sich heraus, dass nicht genuegend Personal da ist. Abruptes, fruehes Schliessen der Bar und saemtlicher Restaurants um Mitternacht, trotz Riesenandrang wegen der Filmfestivalbesucher.