The Village Lodge  

The fact that we were well catered for! A big thank you to Martin for accommodating us and moving us to Loader Street!

Excellent location, very central. Cozy hotel Nice rooftop terrace

If your room is located close tothe rooftop terrace it can be very noisy

Since the Velvet sky airliner was grounded,we reduced our stay with one night because of the bus schedule.I Was glad that we were promised to be credited in future.That is commendable.

I am a non-smoker and there was a time where the smoke from smokers was smelled in our room and I felt bad . It seems the smoking area is not isolated from the rooms. It will be best for them to sort out the issue of smoking area.

the hotel location, its Sushi restaurant, Sky bar!

the limited selection of its TV Channels, only SABC 1,2,3!!!

Location

Room was small and did not cater for storing luggage. Bathroom also needs more packing, hanging space.

The very friendly and helpful desk staff. Nothing was too much problem for them and they phoned and booked all our trips and tours.

The rooms were a bit small and they could have done with some maintenance and attention to detail. We had to ask for toilet rolls on two occasions.

The room was way too small we could hardly move.

The staff were all very friendly and helpful. The rooftop bar nd plunge pool were real assets and provided great views of Cape Town and Table Mountain. There are plenty of restaurants, cafes and interesting shops close by and its location makes the centre of Caper Town easily accessible. It is a relaxed, unstuffy but well-run hotel.

Nothing. Parking can be a little difficult but mnageable.

Nice hotel. Experienced helpful staff. Good location. We liked everything. Service was wonderful. We enjoyed our stay with you, guys. Thank you. Gulfira-Irina and Natasha Lynova - South Africa, Johannesburg; , Anna Lynova and Nikolai Lynov - Russia, Moscow

Easy access to surrounding amenities if you have no trasnport

Great hospitality and nice atmosphere. Lovely roof-top pool and bar and perfect location in the Waterkant area.

The thai restaurant soho below (separate from the hotel though) is really good.

What did I like?? I had the worst time in my life!!! I stayed here before and then it was great, but now it was really the "hotel from hell"! This is a list of things that were not working: 1. Pool out of order (no notification upfront) 2. Skybar & terrace closed off (no notification upfront) 3. Wifi (has only worked for a while from Sunday-afternoon till Monday-morning, stopped again after that) 4. TV (no DSTV or any channels really) 5. Fridge (not cooling) 6. Stairs were not lighted and partly broken 7. Big bugs in the bathroom – several times also after spraying and cleaning 8. No phone (phones are mandatory in hotel in RSA) to call reception 9. No hot breakfast (eggs, as used to be) and broken toaster On the last day I fled the hotel at 6AM due to another big bug (hybrid form between millipede and spider) and the fact that the wifi could not connect to the internet at all. I have never had such a bad experience in my life. Several times I gave the staff the chance to fix things, which were promised but never happened. The most annoying bit is that I was asked when checking in to pay the outstanding balance before all these things were revealed to me. In hindsight this felt like they were aware and were avoiding being not paid completely due to lack of facilities and service. Yesterday I spoke to one of their managers Gerhard van Zyl and requested either a partial refund of my 4,800 Rand paid (4 days stay incl the weekend) or a voucher for the future for a few nights free stay (when everything is working again). He had promised me to discuss it with the owners and feedback to my YESTERDAY before COB. I have not heard anything again and will now take legal action as the experience was incredibly bad.

The location and boutique style of the hotel were lovely - but it was the staff - especially Gary that made it wonderful and memorable. Everyone - even the workers doing painting and rennovations - were so incredibly friendly and helpful. I loved the intimacy and feeling of being truly welcomed. I would not hesitate to recommend this lovely hotel to anyone!!