The Village Lodge

Location was great, hotel very cute a bit small but nice. The pool on the roof top was awesome.

only thing was the rooms were a bit small, very nicley decorated and modern.

its near good bar called cubana

Convenient location. Courteous staff. Modern facilities.

The room was too small and cramped - hardly any space to walk around

We had a lovely time at this Hotel, the only problem, and its a big problem is that when we first booked the hotel took 50% of the cost which was fine, and informed us that the remaining 50% would be payable on arrival, again that was fine, however the Hotel took the remaining 50% 2 weeks prior to our arrival, breaking their terms and conditions, but more so, in doing so my Mortgage payment bounced and I incurred £35fee from my Mortgage company, and £8 from my bank for a bounced Direct Debit. I phoned the Hotel when I knew this had happened and they said they would talk to the owner but no one got back to me, I didn't mention this when I was there because we had such a lovely time, and I didn't want this to sour our stay.

Good food, friendly staff mostly, good location

Amazingly, the hotel was unable to provide 2 towels for a double room, twice. The first night we arrived to one towel, asked for a 2nd which eventually did arrive (apparently after someone had to go across town to find it). The next morning, both towels were removed by cleaners, and only 1 left in its place. When we asked for a second that evening, the manager looked at me as though I was crazy wanting a second, ummed and ahhed and eventually admitted the hotel was full to bursting, and their cleaning company couldn't keep up with the requirement. He was unable to provide 2 towels for 2 people staying. A pretty basic requirement. I won't be going back. They feel the need to extend themselves beyond capacity and provide substandard service

Helpfulness of all the staff

Slightly unfinished feel to the room which was in an annexe 5 minutes walk from the main hotel. No seat of table, no towelrail in the bathroom. Clear glas window and no blind in bathroom overlooked by appartments.

Extreme kindness and availability of staff. Welcome drink much appreciated! Free access hotel computer and facilities. No phone in the room however possibility to receive calls on the reception phone.

Poor mobile network coverage.

very friendly staff.

I was happy with their customers services was very much impressive keep it up and the location was what i needed

The roofing of room 111 A the roof was not helpful to my staying at all.

It was central to what we wanted for sight seeing and tourist attractions. It was easy to get to and from the airport

The "rooms" or houses are very over rated and over priced. The second house we stayed in was dirty and the linen had not been changed or washed. Was not very impressed with rotting walls etc

Total VIP treatment! The staff and management were great, friendly and always had that willing to help attitude. The hotel was very stylish, well designed and very comfortable. I enjoyed our stay and we will definitely be visiting The Village Lodge Hotel again. I would love to be back sipping cocktails at the pool on the roof and feeling very important.

That it was fairly central to most of the places I wanted to be at.

It was a little noisy at night while trying to sleep with working staff and other guests arriving late .

It was close to the Water Front and Cape Town International Convention Center, easy to walk.