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Arabella Western Cape Hotel & Spa
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9.1
Top
Based on
41
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Trudy
Family with older children
cape town,
South Africa
July 8, 2009
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Staff made us feel very welcome. Luxurious and pleasant. |
10 |
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Gregory
Mature couple
cape town,
South Africa
July 2, 2009
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All the staff took the time and had the patience to take care all your needs however small ,eg upon request without questioning we had a dvd player installed within 8 mins. Our breadfast order was placed the previous evening and no time was stipulated for our breakfast in our room.the next morning @ 9am the kitchen staff phoned me to apologise for calling so early and also to set a time service excellence or what We could even order oysters for dinner even though it was only on the breadfast menu |
10 |
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Anonymous
Mature couple
South Africa
June 24, 2009
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Beautiful architecture and surroundings. Great golf course. View from room. Excellent service. |
9.5 |
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David
Family with older children
Northlands,
South Africa
June 11, 2009
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Excellent and friendly staff. One of the most beautiful locations in South Africa but somewhat weather dependent. Nothing but we suspect that in season it might be regarded as pretty expensive. Breakfast is normally r170 per head even if you just have a piece of toast and a cup of coffee. That needs to be sorted out. |
10 |
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Anonymous
Mature couple
South Africa
June 10, 2009
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Excellent facilities When booking in reception staff could have offered a lagoon view room since the hotel was not fully booked at all.Reatauranrs quite expensive in SA terms |
8.5 |
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Chris
Young couple
George,
South Africa
June 9, 2009
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Great personalized service and the use of the hydro bath and gym enhaces the stay! |
9.5 |
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Anonymous
Young couple
South Africa
May 26, 2009
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The absolute comfort & luxurious surroundings positioned in a beautiful part of the Western Cape.. I would like to have better access to the treatments offered at the spa, as well as availability, since we could not book for a treatment when we arrived due to the spa being overbooked. I think visitors staying @ the hotel should be offered preference to book a treatment once they have booked accommodation. |
10 |
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Harry
Mature couple
cape town,
South Africa
May 7, 2009
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Everything, except the Spa pricing. Spa treatments WAY to expensive..... |
10 |
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Lynette
Mature couple
Pretoria,
South Africa
May 5, 2009
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The luxury of the hotel as a whole, the friendly and helpful staff the fact that you can decide for you bed to be changed-and the staff that is there during the afternoon for touch-up. The spa- jacuzi that we could enjoyed freely. The breakfast that was served - the fact that you must order your hot breakfast - there was always a bottle neck and you had to wait for your meal while your partner had a omelette that was ready immediately. The staff was not to friendly there and I think they get frustrated with the amount of orders that piles up. |
9.5 |
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Samantha
Young couple
Brackenfell,
South Africa
May 4, 2009
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So relaxing, beauiful surrounding, lovely welcoming Hotel. Food and beverage was very pricey |
9.5 |
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Roger
Mature couple
oakham, Rutland UK,
United Kingdom
May 1, 2009
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a really super hotel with outstanding bedrooms food and wine far too expensive for what you get. |
10 |
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Ian
Young couple
Harare,
Zimbabwe
April 30, 2009
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Our first room was stinking like an astray but once they moved us, it was much better and a good stay |
8 |
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Aubrey
Mature couple
Cape Town,
South Africa
April 8, 2009
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I liked the fact that my room was upgraded to a suite and obviously the wonderful facilities in the room. |
9.5 |
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Dieter
Young couple
Stellenbosch,
South Africa
April 8, 2009
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Visiting the spa. Very Relaxed! Food was great! |
9 |
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Anonymous
Young couple
South Africa
March 30, 2009
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very relaxing time away from the kids! |
8.5 |
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Gavin
Mature couple
Somerset West,
South Africa
March 11, 2009
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Incredible views, professional service, understated elegance, incredible golf course, friendly yet respectful staff. The complete package! I'm saving for my next stay! |
10 |
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Marijke
Solo traveller
Gouda,
Netherlands
March 7, 2009
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Location on the beautiful lagoon as well as the spacious room. To enter the swimming pool you had to go to the other side where the bar is located as there is the only stairs into the water. Very unpractical. Moreover it should be recommended to put a stairs on the other side of the swimming pool, where all the sunbeds are situated. |
9 |
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Anonymous
Mature couple
South Africa
March 3, 2009
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Excellent 5 star hotel. Ideal for relaxation. Good food and first-class service. |
10 |
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Sp
Young couple
Somerset Mall,
South Africa
February 10, 2009
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This reviewer provided a score but did not have any comments |
9 |
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Ricardo
Mature couple
Hout Bay,
South Africa
February 10, 2009
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Friendly staff, location close to home, good servise, easy to relax and enjoy, close to other small towns for shopping etc The rate for the one day was R 2400.00 and for the next day was R 1400.00....I feel the rates should be in line with each other, either one or the other. |
7 |
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Shamsudien
Young couple
Athlone,
South Africa
February 3, 2009
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The setting and location is excellent. the staff is friendly and helpfull. I enjoyed the privacy one had using the facilities of the Spa. |
7 |
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Daniella
Young couple
Cape Town,
South Africa
February 3, 2009
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Overall a really fantastic stay. Loved it (except for the room service) When we arrived they did not have our reservation on their system, however it was rectified efficiently. We ordered room service and the food was shocking - not what one would expect from a 5 star establishment. |
8 |
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Anonymous
With friends
United Kingdom
January 10, 2009
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This reviewer provided a score but did not have any comments |
10 |
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Suleiman
Mature couple
Cape Town,
South Africa
January 7, 2009
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Most of all the excellent service |
10 |
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Anonymous
Mature couple
South Africa
January 6, 2009
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the food is very poor.we only had one dinner, which was just edible but not better than that. The breakfast selection is good, however all cokked breakfast food was absolutely tasteless |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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