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Arabella Hotel & Spa
Arabella Country Estate, R44 to Kleinmond, Overberg, 7195 Fisherhaven – Show map
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6 Reasons to Choose Arabella Hotel & Spa
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4 properties in Fisherhaven
Including hotels, apartments, villas and more.
97 verified reviews
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Arabella Hotel & Spa's staff speak: English
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Outdoor Pool, Outdoor Pool (all year), Outdoor Pool (seasonal), Grounds, Terrace, Sun Deck
Tennis Court, Golf Course (within 2 miles), Horseback Riding, Mini Golf, Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool, Indoor Pool (all year), Bicycle Rental, Library, Playground
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
Free! WiFi is available in the business center and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
6:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Arabella Hotel & Spa accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 97 reviews
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Helpfull Staff and excellent food.
Kids not allowed in indoor pool
The room was clean and well equipped The Staff were all brilliant The Spa experience was excellent Breakfast was amazing!
Prior to booking the Spa, I struggled to get hold of the staff for specials, as well as a booking confirmation. The in-room snack and drink's pricing was obscene.
- staff - location - premises design / layout - flair - restaurant/food
- general state of repair - wood trimmings coming loose - upholstery showing too much wear not only in the rooms
Lovely location. Specious rooms with a balcony (we had a lagoon view room which was fantastic!). Friendly and helpful staff. Very good breakfast. The dinner "a la carte" at the restaurant was good, but nothing fancy and buffet dinner was just ok. Beautiful golf course, though in need of better maintenance. Good spa facilities and treatments.
Poor and patchy wi-fi in the room, no wi-fi at the restaurant. Messed up with our order at the bar - had to wait for 45 mins for our meals to arrive from the kitchen, but they gave our drinks for free as an excuse. Could be busy with corporate groups.
Overall experience was good.
Gym wasn't operational. No indoor pool for babies or small kids.
This is my second stay at this hotel so clearly I enjoy the hotel and especially the amenties like the golf course, pool, indoor heated pool, spa and the gym (I do not stay at any hotel without a decent gym). The location is beautiful and the hotel is close to some lovely little villages like Kleinmond, Betty's Bay and Hermanus, the epicentre for whale watching. The last time I was at the hotel I had a conversation with the General Manager - Leon about the service, especially the friendliness of the staff as it wasn't good at all, however I am pleased to say this has definitely improved so well done on that, now make it amazing!
Unfortunately though my experience at the gym was 'disgusting' I am sorry to say. As mentioned above, a decent gym for me is an absolute essential component when choosing a hotel and the gym here is okay in terms of equipment, however some of the equipment is over 12 years old and in serious need of an upgrade especially the cross trainer trainer and weights equipment. My 'disgust' however is not the age of the equipment but the cleanliness of the gym equipment (I have included photos below) and as you can see there are sweat marks, dust, spider webs and grime all over the equipment and because I used to import this equipment into South Africa as an agent of Technogym (in Italy) I know the equipment very well and how it needs to be maintained and cleaned. This equipment needs to be cleaned daily because of all the body fluids and sweat on the handles, seats and upholstery and what makes it worse is there are no cleaning materials like antiseptic wipes or bottles of disinfectant spray and paper towels for visitors to use and hence I noticed some people using their own sweaty towels to clean the equipment.... yughhh! I then proceeded to tell someone sitting outside in the spa area and they then brought a cleaner and another person to look and the final result was the cleaning woman came with a duster and dusted the spider webs away. That was it! Please can you guys clean the equipment daily with antiseptic wipes or disinfectant spray including all the floor mats which I am sure haven't been cleaned for weeks if not months (this is evident in the condition of the mats), also the handles on all the equipment like the treadmills and bikes, the upholstery on the weights equipment and so on and so on. This is meant to be a hygienic place of exercise and due to the nature of this kind of facility it needs to be cleaned with disinfectants and not just wiped down with a rag and dusted with a duster. I really hope this will be done starting ASAP!
Room, property and spa facilities were superb. Staff friendly and helpful. Breakfast wonderful.
The views were amazing.
The staff cancelled spa booking because therapist wanted to take time off ! And we were only informed when we went to checkin at the spa.
Lovely rooms, very comfortable bed. Did not have time to use any of facilities on offer.
Adjustable shower, prefer fixed shower head.
Stay way a dream. The room how ever had a few niggles. We could not close the folding door screen between the bathroom and the bedroom and it was actually broken. There was a crack in the tiles in the toliet. Minibar bar prices were crazy so best to avoid. The breakfast is well worth the stay. The dinner menu at the main hotel was well worth it and the food was amazing. I have never seen such an extensive room service menu and a wine list. Great to see a hotel support the local wine farms.
To leave and go home.
Golf course Hotel Room Service Staff
Unavailability of Spa treatments due to volume of bookings
Spa treatments were incredible the good amazing and the huge outdoor pool!
Golf course is in very good condition and presents a fair challenge. The restaurant was excellent for breakfast and dinner
Rooms are excellent. Views are exceptional
Restaurant food was very good. Service prompt everywhere. Friendly staff.
Room keys failed every day
Even though my booking was made over Valentine's Weekend(14-16 February 2014) thru you guys no effort was made to make it feel special. I'm a bit disappointed and expected more.
The staff and the personal service and the very quick response and the garden great work guys and thank you for wonderful weekend
Dirty windows in spa around pool shortage of towels
Golf & views from bedroom.
Poor service at breakfast ,evening meal and golf bar. Ignorance of some staff. Lack of information in guide book of restaurants etc. Poor dietary alternatives, expected to pay for ice cream when a coeliac!
Everything it was an awesome stay there. Will go back any day
The breakfast buffet was good. View from the room over the golf course was wonderful. Very peaceful place to stay.
The rooms looked a little tired and had very little shelf space. The evening buffet was disappointing. The waiting staff did not seem particularly well trained.
Our stay was great, a most enjoyable time.
Location and standard of food in the a la Carte restaurant were superb
Main pool and waterfall were being cleaned during our stay. There was no facilities for small children if it was raining outside. Check in staff were friendly but not efficient or effective. Wifi details given were incorrect. Once we reached our room, neither key card worked to open the door. This is a real issue when you have small children!
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