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Newest reviews for Victoria & Alfred Hotel

  • Angela
      Saudi Arabia
    August 27, 2014

    5* star service at all times. Great location, friendly staff, professional awesome stay

    10

  • Yvette
      South Africa
    August 20, 2014

    car park reception upon arrival, luxurious accommodation, friendly, helpful staff, huge variety at breakfast from muesli and joghurt, to oysters and champane

    that we had to go home

    10

  • Peter
      Australia
    August 19, 2014

    As above

    10

  • Antoinette
      South Africa
    August 18, 2014

    The location was excellent, being in the middle of Cape Town Waterfront. Wish we could have stayed longer

    10

  • Ciro
      Italy
    August 13, 2014

    Kindness and courtesy at customer desk to find some locations and for web chek in flight

    Excessive time at reception for chek in The roof room very small

    4.2

  • Martin
      United States of America
    August 2, 2014

    The view. The service. The helpfulness of most of the staff.

    The construction. Not being advised of construction BEFORE arriving. And worst if all being ripped off by hotel policy on booking and payment. I booked in March and clearly stated that I wanted a child's bed in one room. I paid for (what I believed was) the full accommodation by EFT in May. When checking out I was advised that the cost of the child's bed had NOT been paid for in the EfT so I ended up with a local bill of R2550 more than I expected. I am still severely annoyed that this policy resulted in my having to make payment from unanticipated sources and I intend to complain directly to Newmarket Hotels

    7.9

  • Nigel
      Australia
    July 25, 2014

    It was a great place to stay because of the location, views and the staff who made every effort to make guests feel welcome. Very pleased that I decided to stay at this hotel.

    8.3

  • Gary
      South Africa
    July 22, 2014

    well located

    hotel decor is a little tatty, in need of revamp

    6.5

  • Johan
      New Zealand
    July 19, 2014

    Very friendly staff

    Room a little bit claustrophobic

    9.6

  • Joao
      Mozambique
    July 1, 2014

    Rooms and beds are very good. Breakfast !

    Some noise on the street.

    7.9

  • Robert
      South Africa
    June 30, 2014

    This is a quality hotel ideally situated in the Cape Town waterfront. On arrival the extremely pleasant and efficient receptionist informed us that renovations were taking place on the second floor with slight noise. Consequently, we were given an upgrade, away from the noise. The room was excellent with views of the harbour and table mountain. Also we were given a voucher for a complimentary drink. The disturbance was minimal. Small touches such as this, and the friendliness and efficiency of all the staff make the V&A a great place to stay.

    Nothing

    9.6

  • Fatma
      Turkey
    June 26, 2014

    We liked everything, location perfect, breakfast perfect,staff perfect,We also thank to waiters, Junior(Ntobeko),Yowelwa,Letvine,Anele,Supervisor Tawanda, they are all perfect people.İf, someday we would have a chance to visit Cape Town, we would like to stay in this hotel.Thank you very much.

    It is so close to Victoria shopping mall,and we shoped a lot.Just a joke.

    10

  • Anonymous
      South Africa
    June 25, 2014

    Very nice breakfast Friendly staff

    Wrong info about my stay was disclosed to my wife and made a big problem for me (very unprofessional!!!!)

    9.2

  • Mike
      United Kingdom
    June 23, 2014

    Great location in the heart of the wayerfront

    Nothing

    8.3

  • Anonymous
      United Arab Emirates
    June 22, 2014

    Comfortable room with good facilities and reception staff very helpful and atttentive.

    Got breakfast service was quite slow and not very impressive on arrival. I ordered mushrooms on toast and it arrived with 2 slices of toast and 1 mushroom sliced in the middle!

    10

  • Roland
      United Kingdom
    June 22, 2014

    The location was good

    Very noisy, hotel under refurbishment, my room very noisy and without any decent view, the decor of my room was also tired and plumbing did not work properly. Check out time is 11 A.M.this is not convenient if you have an international flight as most of those leave late afternoon, early evening. Despite giving platinum american express card at time of check in they insisted I pay the whole amount in advance, only telling me afterwards about the noise and refurbishment and check out at 11.00; A.M. I would not stay there again.

    6.7

  • Gary
      South Africa
    June 22, 2014

    For the price paid and yet have to endure endless renovation noise, drilling hammering, alarms etc is absolutely disgusting. Especially when we were not given notice of this at all.

    4.6

  • Jack
      United States of America
    June 21, 2014

    We were looking for the perfect overnight stay prior to traveling back to the US after 2 weeks in SA. We loved the central location near waterfront shopping, sights and having a taxi-stand right in front! The view of the harbor and Table Mountain from our loft room was great. Fantastic attentive staff who handled local transit, laundry and other travel needs, all with big smiles.

    A good thing for the SA economy yet a lot of construction going on in the harbor area including the aquarium expansion...the hotel let us know about it along with some improvements they were making when we booked...and gave us vouchers for wine/spa to offset any possible inconvenience.

    10

  • Frans
      South Africa
    June 9, 2014

    The setting of the hotel is very good.

    I paid r2 900.00 for a room only. The price should at least include breakfast. Secondly as a Afrikaans speaking South African, I expected at least KYKNET on the TV.

    6.7

  • Turki
      Saudi Arabia
    June 8, 2014

    position

    there is noise while our staying the room is small

    6.7

  • Jaco
      South Africa
    June 3, 2014

    Friendly staff. Nice location. Clean Hotel. Best Wi-Fi connection ever.

    We stayed in room 324. The front door did not open all the way,and was extremely difficult to open and close. The shower door was difficult to open.

    7.5

  • Lesley
      Australia
    June 1, 2014

    Being right on the waterfront with table mountain views and is a beautifully renovated warehouse with character.

    9.6

  • Anonymous
      South Africa
    May 30, 2014

    location and views are superb. very comfortable hotel in the heart of the waterfront. Very pleasant and helpful staff.

    9.2

  • Lynette
      Australia
    May 29, 2014

    There was nothing to dislike here. The location, the staff, the food were all of a standard we had not experienced for long time. We had several stops at hotels on recent holiday but this hotel was far and above the best. I cant recommend V and A highly enough

    Nothing not to like

    10

  • Siyani
      Botswana
    May 28, 2014

    Location near the waterfront excellent.

    Wooden floors on the corridoors and TV's not working

    7.5

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