Hotel Universal

The warm, well-mannered reception from staff. Excellent central location with easy access to places of outstanding historic interest + shopping + many first-rate tapas bars.

The air-conditioning system did not work well in our room. I'm sure, had it been a troublesome issue, the problem would have been rectified. We were housed immediately below the restaurant floor which was noisy at times.

Friendly staff, clean room well insulated against noise, comfortable bed, effective bathroom facility, multi channel tv, roof top cafe/bar at reasonable prices, central location.

What was there not to like?

Central location and easy access to sites and good choice of restaurants and bars a stone throw away. The view from the bar made up for basic facilities as you could see the Al Hambra thru the roof tops.

Single room was pretty drab.

The front desk people were very friendly and helpful. They even stored our luggages for us past our check out time. They also confirmed our tour reservation for the Alhambra and where we can go to be picked up. The other thing I liked most is that the hotel is right in the shopping district, with a lot of good places to eat nearby. They were excellent.

Quiet rooms, clean, modern, located in the center, friendly helpful stuff, fair price, Internet included

no breakfast included but available

Very friendly service, comfortable room.

Very noisy from traffic in front bedroom, stay in the back.

Very nice and helpful staff, easily available parking space in a centre of crowded city (although not cheap), free internet access (wifi).

Room with main street window was very noisy (and we stayed on a Saturday night).

Good price for a central location

Location, good value for money

The cleaning lady was very unfriendly, very noisy: she was moving all the beds/chairs of the other rooms without taking care of the people still sleeping at 8am

The hotel is very central, close to shops. Alhambra is only a few minutes away, on bus.

The single room was on the small side (although when I moved into a double room when partner came, this was much bigger).

The desk staff were very helpful and the gentleman spoke good English and told me how to get to the Autobus Station very clearly.

Very nice staff who very helpful. Clean, close to main part of the city, comfortable, felt safe there, downstairs lounge, wifi in all the rooms. Would recommend and stay there again.

We could not get the air conditioning to work but it was a cool night so we left our windows open. Because the hotel was all tile and small courtyards it echoed lots of sounds. They did not keep us awake, as we were very tired, but it was annoying to hear.