NH Sanvy

the room was not up to a 4-star NH hotel ; the hall way was dirty ; the bathroom was smelly ;

Swimming pool, breakfast included, good price

behind the door to the room no cleaning was done. wifi should be for free I think for 4 star, but its not expensive anyway and they have different options

its central location

very difficult to find even thoughwe had printed directions could only see nh sanvy sign from a helicopter also no real bar just a room to sit in were you can order drinks from also not enough sun loungers and pool closes to early

Arrived early for check-in, fair play they checked us in and gave an upgrade.. Really good location, 2 metro stops within 100m.. also its a short walk to Retiro park.. Would defo stay there again, if i had the same rate.. had it for 66euro.. bargin

pool was lovely. breakfast excellent. Air conditioning actually worked in bedroom fantastic. Quiet -not woken by other guests

Bar service almost non existent. would have been good to have information available as to what was available in the evenings in the locality and city. Music on the terrace in the evenings would have encouraged its use as an outside area and would bring ambiance- also would have meant the bar staff could earn their money!

The location

Rooms were a little small but clean and comfortable. Staff were very good. Breakfast was outstanding.

Reception staff were friendly, courteous and very helpful They all spoke excellent English.We paid extra for a larger double room, which waswell worth the extra cost. It was spacious,well appointed, very comfortable with efficient air-conditioning. The bathroom was large, very well equipped and a joy to use! We did not take breakfast which was inordinately expensive ( although apparently good).The hotel was quiet at night, but nonetheless well situated in a good area from which access to Gran Via, Sol, Retiro, museums etc. was very easy. However,we had expressly booked this hotel because of its advertised swimming-pool. Uponarrival, we found that the pool was closed. It did not open until the afternoon of !st July, half-way through our stay. This substantially detracted from our holiday enjoyment, and in our view amounted to something of a "con.". The entry on your web-site portfolio of hotels gives no warning that this might occur. In any event, the room cost obviously includes an element in respect of advertised hotel facilities, including the pool.The public are being deceived. There should be clear warning both by you and the hotel itself that the pool may not be open before 1st July and after 1st September.I would not have booked this hotel at the advertised cost if I had known that I would not have use of the pool for several days of my stay.

Yes; lack of swimming-pool facility ( see above).

The hotel was very close to city centre and in a nice area itself. The reception staff were friendly, helpful and spoke good English. The buffet breakfast was good! The mini bar was free the weekend we were there, though we didn't find out about this until checkout!

The pool wasn't open - it was the first weekend of June and temperatures in the 40's but the pool only opens July and August - why?!! Also that we didn't know about free mini bar until checking out..:)

Very good location and services

Reception staff were very helpful

Although the breakfast was very good (and I liked in particular the good range of fruit and the provision of leche descremada), it was very expensive

Había dos bombillas fundidas en la habitación (lámpara de pie y lamparita de la mesilla de noche) que no se repusieron durante los dos días de mi estancia. El mantel del desayuno del primer día estaba sucio con manchas que parecían de café.

Pas moyen de repasser sa chemise. Obliger d'utiliser le service de l'hotel, avec recuperation plusieurs heures apres. La salle de fitness laisse a desirer...