Hotel Convención

Early in the morning the bathroom door jammed shut. The maintenance staff were there within in minutes.

At 7.15 am itriwed to order a pot of tea. I was told that room service did not start till 7.30am. That was not good but in addition rather than taking my order to arrive after 7.30, I had to telephone again.

Very comfortable and situated exactly where we needed to be

It is best to ask for a room which is not on the main road and floor 3 or above if you like to have the window open at night. Otherwise it was fine. It is not particularly close to the center but it is in a nice area with lots of shops and some restaurants. We chose this hotel because it was close to where our friends live.

room large. Lobby Large.

Room very dark, windows with view on walls, old and smelly. No internet access in the room, only in the lobby even if they claim the contrary and we pay full price for this. Restaurant and bar depressing, no food service after 10PM (weird for Madrid). People not very pleasant.I booked it because over booking in Madrid due to conference. Never again.

all over very good near all the attractions cultural and sporting all the staff could not have been more helpful

The location

The television

the location

I liked the silence calmness the pleasure to have easy help when I needed it and the speed of helping

The room was very brigh, big and comfortable.

The room service was not up to the standards. Staff very rude and unhelpful.

at the Boyance music concert and this hotel could not have been clser for us

location

Room very dark and not of a good standard. Staff not very friendly. No tea/coffee making facilities or even a bottle of water provided. No room service late at night and a tiny bar for a hotel with 700 rooms with just one waiter!!!! Waited one hor to try and get a glass of milk!!!! Terrible service. Would not return to this hotel.

Quiet hotel, excellent for relaxing after a long walk in the town. €1 bus to the Gran Via (6 mins). Check out time is at 12, but they offered us to look after our luggage until whatever time we wanted, for us it was 5.30p.m. This was great. Nice area of the city, beside El Retiro.

Avoid the pricey, tiny bar. A can of Nestea €3.40.

it's a reasonable 3 star hotel (because lacking some facilities), priced (especially breakfast, meals) as 4 star... The internet is not free, very expensive, and because the hotel is huge one cannot find wireless connections from nearby places...