Petit Palace Mayor Plaza

Meget komfortabelt, rolig og elegant hotell. Flott beliggenhet ved Plaza Mayor.

Det hadde vært greit om de hadde opplyst oss om at prisen for frokosten var inkludert i romprisen - da hadde vi kanskje spist frokost på hotellet.

Sentral beliggenhet, moderne rom, meget imøtekommende og engelsktalende personal

Savnet et sted på hotellet der man kunne drikke kaffe eller innta drikkevarer. Frokosten var for dyr - ikke alle har så stor matlyst om morgenen, men det er allikevel hyggelig å sitte sammen med litt mat og kaffe.

Moderne, lite hotell med sentral beliggenhet. Internett og PC på rommet! Alt for dyr frokost.

Billigere frokost eller helst innkludert i prisen. Mye billigere å gå ut på nærmeste bar for frokost

the location, free WiFi

breakfast poor for 4* hotel, slippers were not available, no soap refill

The location was good in relation to major sights in Madrid. No need for metro or taxi as all within walking distance. The internet access in the room was excellent. The left luggage room was secure and convenient.

The website states air conditioning in every room. The air conditioning in our room worked for 2 hours then turned off for the remained of the visit. When we asked hotel staff about this we were told "its off, open a window if your warm". Not good enough. We were forced to sleep with the window open as a result of this. The noise from the street was terrible- traffic, singing, shouting, etc leading to poor sleep. We booked a triple room though clearly we received a twin room with an extra bed shoved in at the window. To get out of the bed one person had to climb down their bed as there was literally no space between beds. The bathroom door is quite see through which is crazy for a group room.

The design, the computer in the roon, the shower, the mattrass , the location and the staff.

Excellent location

Very small room. Could not use Hydro Shower because the jets spurted water all over the bathroom

The hotel location - right in the heart of Madrid - and the hotel indoors design.

Location was very central and close to major city attractions. Having a laptop with Internet access in the room was very convenient.

1- Hotel staff were very friendly but not experienced enough: very limited knowledge about touristic attractions, places for dinner, time to get to the airport,... etc.; 2- Overall hotel security is not reassuring- As you walk in the hotel, you do not get to see any of the hotel staff since the reception is situated far away from the main hotel entrance; 3- No one to help you take your luggage to the room; 4- Carpet in the room full of strains

Only location.

Room carpeting was very bad and requires replacement. Lighting in room also not up to the mark.

Perfect positioning with the Plaza Mayor, Puerta del Sol and Palacio Real all within a gentle strolling distance.

Free laptop with internet in the room, great position in the downtown of Madrid

The carpet in the room was not clean, not very good breakfast

Great staff, excellent location.

General cleanliness of the carpet and walls. They didn't seem to want to replace the soap or towels either. The hotel seemed more like a 3 star than 4 star to me.