H10 Playa Meloneras Palace

Hageanlegg og bassenger. Utformingen på hotellet er svært bra. Badekåper og tøfler hever inntrykket.

Servicen i særdeleshet og maten vi bestilte i bar/lunchrestaurant ved poolen er dårlig. Gikk andre steder etter disse opplevelsene. Vi bodde på hotellet for to år siden og servicen har falt betraktelig siden da. Bassenget mot Maspalomas må repareres da det er hull i dekket og fliser er lagt over for å dekke hullene. Bunnen har avslitt maling og det var dårlig rengjort. Plastpose og mye skitt lå på bunnen.

Veldig rent og pent på rommet. Hyggelige mennesker i restauranter og bar. God og variert mat i spisesalen. Stort og ryddig uteområde.

Jeg hadde på forhånd bedt om et møte for senere møtearrangement. De tok aldri kontakt. Derfor dropper jeg hotellet som kurs og møtehotel. Gratis internett på rommet. Isbitmaskiner i hver etasje. Lavere priser ved bruk av spa og basseng. Kaldt vann i bassenget ute.

Standarden og den stille beliggenheten borte fra shopping og turister dette var 5-10 minutters gange unna. Stille og rolig atmosfære da det ene bassenget var forbeholdt voksne. Hotellet gav ikke inntrykk av å være så stort pga denne todelingen mellom familier og voksne.

Musikken i baren ved svømmebassenget kunne med fordel vært droppet - det er mer avslappene å høre på bølgene som slår. Hotellbetjeningen burde snakke bedre engelsk. Badekåper på rommene manglet. Vi bestilte et rom for 3 voksne, men den siste soveplassen var kun en liten uttrekksbar sovesofa.

Fantastisk frokost, veldig bra plassering i forhold til strand/restauranter etc, store svømmebasseng, hyggelig betjening.

Dårlig romservicemat, latterlig dyr minibar

great sea views from the room

not exactly a luxury hotel

We loved the swimming pool area and we loved the choice of food at breakfast.

The coffee at breakfast was very poor and the hot water for tea was served in very small pots. The water wasn't boiling and it was a struggle to get top-ups.

free wifi. pools and decking area. rooms cleaned every day

impersonal staff, cold tea/coffee, not enough staff at times

It's absolutely great value for money, meets all basic requirements. Excellent breakfast, the hotel is located in the proximity of the seaside promenade, shops, restaurants, etc. I'd stay there again and could recommend this hotel to a friend

Overall it's a good hotel, just do not expect a ***** service in order not to be disappointed. There are some minor details that need to be improved, like shaky and worn-out furniture, noisy cleaning staff, etc.

Location and food was very good.

Since there was no bellboy both when we checked in and checked out of hotel, then we had to carry our luggage by ourselves. (We expected this in 5 star hotel and disappointed.)

Excellent place to stay from the point of view of money to spend. Very good breakfast buffet, helpfull front desk staff, balkony which allowed me to smoke right outside the room. Reasonable price for dinner buffet.

Unfortunatelly this hotel has no its own beach area, but as I understood there is no private beaches on Gran Canaria at all. Thereof we had to use the city beach which seemed to me not very comfortable comraring to other world beach resorts.

i liked the hotels proximity to the beach and shops. i also liked the great selection of food in the hotel.

the room we got was not five star and the reception staff were not that welcoming.

See below: Dan at Booking.com did his very best to recitify the situation for us and after he had spoken to the hotel manager on Monday morning we were moved back to H10 and did receive compensation (dinner thrown in). We ended up breaking even in the end. Not sure I would book in this way again though.

The fact that they had no record of our booking when we arrived Saturday night. The reception staff were not helpful and couldn't get rid of us quickly enough. I asked them to ring another hotel to find us a room. When we arrived at the other hotel, the reception denied any knowledge of a phone call and said they were fully booked. Appalling service.