Ayre Gran Hotel Colon

good location (close to the metro station), good stuff, nice room

a little bit noisy (we could hear our neighbours)

big beds, quiet rooms, access to cafeteria

Inability to open the windows and one night there were interruptions in electricity for which no compensation was offered. It was very disruptive as the air con kept switching on and off through the night.

We stayed in the 2nd newer building which was very nice--modern & clean for a very good rate. The staff were very helpful.

The location was not ideal for touring although there was a bus line and metro stop very close. Taxis were expensive. So going back to the hotel after a long day of sightseeing before dinner was very hard. There were only two decent restaurants near the hotel and a cafeteria but they made up for the overpriced, mediocre food at the hotel.

The hotel was clean, the staff accommodating. Easy access to the metro.

The beds were very hard. No response when we requested (three times over three days) about the tv not working.

The aspect of the room.

Reception Staff were unable to provide maps and clear directions when requested. These staff were unable to speak clear english when engaged. Our brochure lead us to believe we were located in the centre of the capital and this was not the case.

Staff on desk was very helpful and frendly. The room was very clean and confortable, could do with having a tv station in English or non Spanish speaking guests.

We stayed for 3 nights. The hotel was clean and quiet and the room has very nice bathroom. The location is good for those who don’t care to take subway or bus (10min) to the city center.

i liked the convenience of being near a local neighborhood,a supermarket,near to retiro park ,walking distance to the metro,also the minibar which had complimentary bottles of water stocked every day

my only complaint is one day i was waiting for my son to call which he did i never received the message which cost a bit of confusion,otherwise it was a nice hotel

This is a very confortable hotel, close to Sanz de Baranda metro station. 20 minutes from atocha station and from downtown.

There was a problem with my reservation when I arrived and they gave me a double bed in a smoking room, although I had specifically requested a twin no smoking room. They changed the room the next day and gave us one free breakfast as reparation.

Nice room, good bed, perfect bathroom, excellent breakfast, bus and metro to the old town, no sound from other rooms.

Room comfort. Nice bathroom / shower. Quiet surroundings.

Staff made no effort for early check in (we arrived at 11.30 and were told no room was ready before 12.00). Although very close to Metro underground, to get to any of the main attractions you need to change at least once. This makes popping back to the hotel just that bit less feasible.

clean room and quiet surrounding. design of the lobby is cool.

some staff at reception desk are not very hospital, and their english needs improvement. They seldom offer help for maps, tourism information unless you ask them. just feeling a little bit cold while traveling in a Sunny and cheeful city. please improve, otherwise all nice.