Hesperia Madrid

the breakfast was one of the best we've ever had in a hotel! our room was small but nice and clean! the hotel is more a 4 star than a five star hotel, but the location of the hotel is great! We do recommend the Hesperia Madrid hotel to other people (also because of the good price)!!!

when we arrived in the middle of the night the night shift tried to sell us a upgrade to a superior roon or junior suite.. but the could not clarify the difference between our deluxe room and the superior room (this room even had a smaller bed than our room). They dragged us around the hotel.. while the only thing we wanted was a good night sleep!we filed for a complaint th enext morning, and the manager responded very correctly and the rest of our stay was very pleasant!

Good breakfast

The room was very small witn view on a wall. We asked to change it but was only possible by paying 80 Euro. There were spots on the linnen we asked to change it but they didn`T. We had to call the reception 4 times to bring us the pricelist of the minibar.This hotel is not worth his 5 stars, only 4 at the best.

tour of city shopping chelsea football match museo prado

The hotel was very impressive. They served cava at check-in, the room was large and clean, and my stay was excellent.

It was really just a very pleasurable stay; the room was fabulous, the staff was attentive and helpful, the location was fantastic.

The in-hotel restaurants were very expensive, but if you get a reservation that includes buffet breakfast the breakfast offerings are very high quality and plentiful.

Excellent !!!Super

Hotel was truly a 5 star hotel although the prize of the room was more than reasonable. And the staff was very helpful and polite. Breakfast was quite an experience - best I ever had. The location of the hotel is very good - one of the main street but without any extra noise. Business centre was very useful. Please notice, stamps for the post cards are complimentary.

Wifi was not working properly but fast internet connection was available in business centre.

the staff were extremely professional and helpful, the scent of the hotel was welcoming, the rooms were cleaned perfectly, it really felt like home away from home. TV channels are very diversified, extremely fast room service , very good food. Always smiling staff !

Nothing specific i would think of except that i was disappointed that there is no swimming pool and the internet was slow and cuts often (only in the rooms)

We liked comfortable beds and bed sheets, nicely furnished rooms and bathrooms & excellent breakfast buffet

The toiletries (one small shampoo and one shower gel) in our double room were not sufficient even for one person; had to ask the reception for more. The location is a bit remote, so be prepared to walk 20-30 min to the center of take the metro (which is very close)

The metrass and pillows are fabulous.

Food at lunch or dinner. Breakfast is good

The staff were just fantastic: they actually made me feel welcome and truly especial. Moreover, we got a complimentary upgrade to an executive room. Breakfast was included until 11 a.m., as well as free high-speed wi-fi connection.

Parking fees (€26 per night) were a bit too high, even for a vallet service. One can easily park behind the hotel for free during the weekend. The check-out process was too slow and it took the bus boy ages to get my luggage from the room to the taxi, for which I was already paying for...

Quiet hotel and comfortable temperature in rooms.

Quiet, clean and comfortable