Maria Elena Palace

Aamiaisbuffet monipuolinen.

Yhden hengen huone oli järkyttävän ahdas ja näkymä sisäpihan kuiluun lisäsi ahdistavaa tunnelmaa.

Todella rauhallinen huone, Madridin melu ei kuulunut. Hyvä aamiainen.

Osa vastaanoton henkilökunnasta ei ollut kovin palvelualtista. Huoneen ilmastointi ei toiminut. Huone oli todella pieni kooltaan. Miksi hotellissa ei ollut arviointilomaketta, kuten yleensä?

Erinomainen sijainti rauhallisella sivukadulla sekä siisti, tilava, valoisa huone, jossa luksusta oli iso terassiparveke. Aamiainen oli monipuolinen, "normaalia" eurooppalaista tasoa parempi. Erittäin ystävällinen, ilonen ja hyvää englantia puhuva vastaanottovirkailijatar Maite. "Dear Maite, our best greetings from home! Thank You very, very much for Your kindness and for Your excellent service always with a smile! Our warmest thanks also to the cleaning lady! We have never been in such a well cleaned room!" Mr. & Mrs. G, room # 405 from June 19 to June 24

Sijainti

Huoneiden lukot reistailivat ja joutui useasti juoksemaan receptionissa koodaamassa avainta uudelleen. Aamiaishuone liian pieni ja joutui jonottamaan pöytää. Puffet pöydät tyhjiä ja joutui odottamaan, että sai aamiaisen. WC reistaili ja huoltomies juoksi korjaamassa, eikä hotelli tehnyt mitään hyvittääkseen ongelmista.

Great location for Madrit sightseeing! The rooms although they were quite small, they were very clean and comfortable. The breakfast, comparing with other hotels, was also sufficient.

The Air Condition was quite poor! Madrit's weather was very hot (over 25 Degrees) and since we've stayed in a room with a window looking at the fire exit stairs, the temparature was close to 40 during the day &night!! Also due to the luck of fresh air we had to keep this window open during the night, and after 7:00 in the morning we couldn't withstand the terrible noise. We complaint twice for room changing...but they've refused it. Apart from that issue, the rest were sufficient...

The room was spacious and breakfast was very good.

Room service stopped at 4 and resumed at 8 30.There was no air conditioning, and the room was very hot. There was smoking allowed in one part of the bar area and this was not made clear in the description of the hotel from your website.

Excellent room, super facilities cannot be better located as other hotels on main road would be noisy. About two minutes walk to the puerto del sol. The hotel staff very pleasant all round and willing to please. We recommend it 100%! Excellent breakfasts!

Location, buffet breakfast, housekeeping staff, proximity to public transport

Front desk staff, room size, bedding, room location, proximity to red light area around Puerta de Sol

The Breakfast was excellent. The room was cleaned thoroughly each day and the staff at reception were very welcoming and helpful throughout.

The room was 119. Right out on the street. I guess I got this room because I booked on the net. The noise level was terrible and there were disgusting people urinating outside against the walls of the hotel all night and in the entrance of the hotel as we came back on the only night of 6 that we stayed out. This is not the fault of the hotel. Because the metro is so good I might think of booking a hotel further out of the city next time. I still think it was value for money even if I didn't get much sleep with all those drunkards outside. They do say it is the city that never sleeps!!

good central location.Good lobby area. Excellent buffet breakfast. Helpful staff

Very noisy on street side at night. Not pleased that we had to spend our first night at a nearby hotel due to hot water problem-no compensation offered

Maria Elena Palace was excellent. Very clean. Breakfast excellent. Bedroom and balcony first class.Nice small bar area. Location brilliant handy for Plaza Sol and Metro. Very good value for money. Would definitely stay again. 5 star service

Being picky, it is up a narrow street one block back from the main thoroughfare. However this was not an issue as hotel itself is bright and modern inside. You cant change the location ! Previous negative guest reviews were totally off the mark. I would recommend this hotel to anyone.Could do with one more member of staff helping at breakfast to minimise short period of queuing.

Fantastic location and breakfast! We stayed at this hotel for 3 nights and enjoyed it very much. We would definetely come back to this hotel!

1. Parking! You have to take your car to the public parking area, since the hotel doesn't have one. 2. The house-keeping should be done a little better!