Silken Gran Hotel Havana

Location was convenient for my individual needs, which was the main reason for choice. Staff were friendly and helpful. Security was better than expected (electronic room key required to operate elevator in ascending direction from ground floor). Reception staff were comfortable in several international languages. The rooms security safe was sufficiently large to accomodate a laptop.

The cost was expensive for a single room (no apparent reduction for single person occupancy). There was excessive noise from bathroom drainage of adjacent rooms (particularly from rooms above). Continental breakfast was expensive (over 18 euros). The coffee/snack bar was unmanned (for 20 minutes, approaching midday) on the only occassion that I attempted to use it for a light snack instead of breakfast (during a one night only stay).

Easy to get around the City. Friendly reception and well looked after while there.

The taxi drivers outside exploit hotel customers by overcharging for rides.

Staff was very helpful, hotel was very clean and it was close to tourist areas, shopping, restaurants, and fun. We also liked the intimacy in that it was not such a huge hotel. The evening jazz/blues was nice also.

Friendly relaxed feel of the hotel. Staff very friendly and helpful.

Decor was dark and drab, although modern

I have only one issue, that the room comprised of 2 singel beds put together and not a double as requested.

Location / rooms / staff

It was great, the hotel is very beautiful, and the staff was very kind, thank you

Helpful staff. Beautiful suite. Lovely breakfast.As much as you could eat with plenty of choice.

I liked the touch of luxury with complete privacy

Room was just a bit noisy at times being just above the reception and street

nice terrase

it is hot in the lift

The room

Too expensive breakfast

the staff were very helpfull

i was verbally promised a free breakfast due to money being taken from my account