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Petit Palace Arana Bilbao
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When would you like to stay at the Petit Palace Arana Bilbao?
Top
Based on
290
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Rosemary
Family with young children
dontreix,
France
November 1, 2009
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I liked this hotel : Fantastic situation, nice hotel layout, good breakfast, balcony in room and view over Bilbao over the river. Staff were efficient. Family room a good size for once. It is a little run down in the rooms and quite a bit of noise from the road. Exercise bike and power shower broken, not that I minded. |
6.5 |
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Godfrey
Mature couple
Ringwood,
United Kingdom
October 14, 2009
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Good access to the city centre, shopping and restaurants. Comfortable room and bed. Although the bathroom made good use of space, the lavatory was placed far too close to the wall to be able to sit on ! Also at night the hotel was very noisy as other guests returned to their rooms late. The hotel needs to be more clear on car parking arrangements - we were given a ticket by the hotel, but had already parked our car in the underground carpark, only to find that we should have presented the hotel's prepaid ticket to the attendant at the time of parking. We scrapped the hotel's arrangement and paid the full price in the end. Checkout staff were not helpful in resolving the issue. |
6 |
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Patricia
Mature couple
Louisville,
United States of America
October 4, 2009
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The location was very nice. The location in the old part of town was very interesting for walking around and seeeing sights. The shower was terrible. Could only get burning hot water and very little of it. Made bathing challenging and unpleasant. |
6.5 |
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Law
With friends
Hong Kong,
Hong Kong
September 13, 2009
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The hotel is clean, stylish and room is big. The location is perfect which is located close to 2 shopping areas. Also there is internet access which is suitable for business trip purpose. The taxi stand is ust outside the hotel, very convenient. |
10 |
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Maria
Mature couple
dublin,
Ireland
September 12, 2009
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Very clean and comfortable. Right beside the the Casco Viejo and only a short walk to centre of town. |
8.5 |
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Victoria
Mature couple
Colwyn Bay,
United Kingdom
September 2, 2009
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The receptionist was very friendly and helpful. We arrived in the middle of Bilbao festival and the advice we were given on where to eat was excellent. Everyone in the city was very friendly. We will definitely go again. The hotel design is great and it is well located in the old town. Parking is a short walk away. Although breakfast was otherwise good it was disappointing not to have fresh orange juice |
8.5 |
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Anonymous
Solo traveller
Portugal
August 31, 2009
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Hotel staff was very kind and helpfull room smell to tabaco intensivelly |
7 |
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Simon
Young couple
York,
United Kingdom
August 27, 2009
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Good service @ check in, good location. Grubby and falling apart, broken bannister rails, wallpaper falling off. Fancy doors that catch on electric light fittings... |
5 |
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Anonymous
Family with young children
United Kingdom
August 13, 2009
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Continental breakfast is expensive at nearly €13 per head, no discount for small children. |
8.5 |
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Anonymous
With friends
United Kingdom
August 4, 2009
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the location, within excellant distance of both the old town and the newer areas across the river. Friendly staff. the glass doors between the room and the bathroom, didnt shut completely and gave reduced privacy. |
9 |
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Andrea
Solo traveller
Milano,
Italy
July 28, 2009
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The staff was friendly and always gave us great advice. The room and the bathroom are comfortable and wide, there are two computers in the lobby for surfing the internet, free of charge. Location is perfect, right next to Casco Viejo. |
9 |
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Elizabeth
Family with older children
Alexandria, VA,
United States of America
July 21, 2009
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The location within the old city is wonderful for strolling. The room was a little tight but totally acceptable. The Guggenheim is about a 15 minute walk past all the city shopping. Bilbao is a fabulous city. |
8.5 |
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Anonymous
Mature couple
United Kingdom
July 15, 2009
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Good location Rooms 105-107 above foyer area and potentially noisy |
6.5 |
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Cecile
Mature couple
Petit Bersac,
France
July 4, 2009
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The staff were very friendly and helpful. Free bikes were available which made our stay more pleasant. The decor is stylish but the finishes need renovation. Large room, comfortable beds, very clean, quiet, central and the price was excellent - would definitely stay there again. |
9 |
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Anonymous
Solo traveller
Slovakia
June 22, 2009
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Nice design of the room, perfect location in city centre, services |
8.5 |
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Julia
Mature couple
Hove,
United Kingdom
June 19, 2009
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Great position, really central. The card keys never worked when returning to our room & we had to keep returning to reception for them to be re-programmed. |
8.5 |
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Anonymous
With friends
Ireland
May 29, 2009
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Location very good Leaking of shower in room above. |
7 |
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Anonymous
With friends
United States of America
April 25, 2009
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The location is excellent and staff is friendly. These make up for the decor. It wasn't to be trendy but doesn't hit the mark. |
10 |
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Anonymous
Mature couple
Netherlands
April 21, 2009
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Location and good breakfast. Bathroom needs seriously a refurbishment. |
6 |
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Anonymous
Solo traveller
Japan
April 6, 2009
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Good location in the old town, with easy access to tranceportation．the staff were very kind & friendly when I rent a free bike. noisy at night |
8 |
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Jessica
With friends
West Hollywood,
United States of America
March 16, 2009
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the staff was very nice and the modernity of the hotel's design and furniture. also, it was at a central location, easy access to the tram to take to guggenheim. many complications with the shower. also, the elevator situation was a bit strange (have to take one to get to another that leads to the room...) |
6.5 |
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Anonymous
Group
Norway
February 12, 2009
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Nice location, nice rooms and very good breakfast. |
7.5 |
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Anonymous
Solo traveller
Spain
November 17, 2008
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The hotel looked rather tired and there were splashes on the wooden pannelling that have obviously been there for a while. The first room I was given had a strong smell of smoke evn though it was supposed to be non-smoking |
5 |
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Bruno
Young couple
Lisboa,
Portugal
November 11, 2008
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The quality of the arquitecture of the building. |
7.5 |
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Anonymous
Solo traveller
Switzerland
October 27, 2008
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Great location, convenient to tram to Guggenheim, internet in lobby, pets allowed at no extra charge Room not very clean, fixtures were all loose and "falling apart," could hear everything from hallways and adjacent rooms, very slow check-in due to staff incompetence and difficulties with English. There was a computer in the room which would have been nice, but it did not work. |
7 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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