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Meliá Bilbao
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When would you like to stay at the Meliá Bilbao?
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Based on
184
reviews
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Barry
Mature couple
Ventnor,
United Kingdom
September 30, 2009
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This hotel has recently changed from the Sheraton Bilbao to the Melia Bilbao and unfortunately has suffered in the transition/change. Now a 5 star hotel charging 10 star prices and providing 3 star service! Where does one start? The reception staff were very cold and unhelpful. We were charged 25 euros per night for our small dog (yorkshire terrier) who had his own enclosed bed in the hotel bedroom - not been changed previously for him. Charged 20 euros per day for a very low power "high speed" internet which was not working most of the time. The food prices in the Cafe Chillada are very high - over 16 euros for a small green salad and 19.50 euros for a salmon loin with hardly any vegetables. The salmon was not properly cooked and afterwards I had severe stomach pains for two days. I complained but the reception staff just shrugged their shoulders and said that I should have complained at the time. No refund given. Wrongly charged for mini-bar |
4 |
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Marianne
With friends
NYON,
Switzerland
September 28, 2009
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Architecture, decoration and colors, location. Also enjoyed the gym and the swimming pool, nice and warm with a view as it is on the 6th floor. Good value for money (special rate but not convinced we got the Deluxe room which was confirmed to me). See more comments below. We got there as the management from Sheraton over to Melia had just hpappened. Staff not attentive or friendly at first, very busy looking at their computer screen. Wouldn not even look up when we arrived. This improved over our 4 night stay but not enough to mach a supposedly 5*hotel. Buffet breakfast overpriced. Upon departure, they insisted I paid even though I had a special deal, non refundable, with booking.com. Luckily, I had recevied my credit card statement before going on the trip so I knew I had already been charged. Had to insist and finally, upon checking they confirmed it was paid. Hopefully, service will improve over time. |
7 |
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Gerard
Mature couple
Dublin,
Ireland
September 27, 2009
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The good location, room quality and generally relaxed atmosphere. |
9 |
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Anonymous
Solo traveller
United Kingdom
September 21, 2009
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Proximity to city centre and to Conference facilities Change over of Ownership half way thru.Slightly disruptive as all toiletries/ paperwork/ all items with insignia were changed on one day.Staff also seemed to have changed as new staff werent too sure what they were doing. |
7.5 |
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Tateo
Solo traveller
Great Neck,
United States of America
September 20, 2009
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I was very unhappy that the hotel, on the day I arrived, was no longer a Sheraton Hotel, especially as the brand association was the primary reason I made the booking. The hotel was as comfortable as always, but as it was day 1 for a completely new team, they had some small hiccups with their software at check-in. I expect that they will be fine shortly and the hotel was as comfortable as always. |
7.5 |
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Philippe
Mature couple
Lorient,
France
September 3, 2009
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Very conveniently located near the Guggenheim museum at 5mn.We booked a package with tickets included for the museum which was perfect.Bkfst is very good.Bkfst room a bit small for that hotel size.Reception taff very professional and very kind. |
8 |
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Siobhan
Mature couple
londonderry,
United Kingdom
September 1, 2009
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beautiful building, luxurious room, if a little sparsely furnished.ery quiet great views , v quiet seemed to be run by a skeleton staff - very few staff on site, the award winning hotel restaurant was closed for the duration of the stay. That was quite disappointing |
8.5 |
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Sheila
Mature couple
LEEDS,
United Kingdom
August 31, 2009
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We liked the position and the view from our room, the helpfull staff and the quality fittings in the rooms. Like all 4 & 5 Star hotels when you have a captive audience you drive them out of the Hotel to local bars because of the excessive charges at the bar. |
9.5 |
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Lenny
With friends
Tielt,
Belgium
August 28, 2009
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Beautiful and clean room, friendly staff, nice pool, free Internet access on PC's next to the pool, close to tram going into the centre of town The advertisement promised bathrobes and slippers but we didn't get any, free wi-fi access in the lobby but you had to pay for it in the room |
10 |
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Bruno
Mature couple
Cobre-Cascais,
Portugal
August 23, 2009
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private underground parking is very convenient as well as its location. Breakfast has gone downhill. We have noticed the difference as we stay at this hotel for the last 4 years. |
9 |
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Anonymous
With friends
Poland
August 20, 2009
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spacious room automatic mini bar - you may not remove any of the items to put there your water, stain on carpet, a bit old furniture, design a bit outdated not keeping up with the Spanish hotel chains, bathroom far from being clean, very few amenties (no slippers, shaver, toothbrush..). Don't be tempted by international chain name - doesn't deserver more than 3 stars compared to other hotels in the city. |
4.5 |
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Pamela
With friends
Greystones,
Ireland
August 19, 2009
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Reception staff were excellent. Very professional and well informed. Very central location too. Coffee/tea facilities would have been great. Guests could also be told about the blinds in bedrooms when checking in. I felt foolish asking about them, where they were, but I have to say the receptionist was so nice when he was explaining them to me. |
7.5 |
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Loretta
Mature couple
Navan, Co Meath,
Ireland
August 14, 2009
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Fantastic location, only 5 minutes from the Guggenheim museum. Good room only rate but price for breakfast is overpriced. |
9 |
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Reinhold
Family with older children
Hofheim am Taunús,
Germany
August 5, 2009
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The concierge was very helpful and gave us great restaurants recommendations. The design of the hotel is quite sleek, modern and impressive, |
9.5 |
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Hitoshi
Young couple
Tokyo,
Japan
July 29, 2009
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Doesn't bellboy exist?...I've not met with him. Linens are not completely satisfactory. |
8 |
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Philippe
Family with older children
Rotselaar,
Belgium
July 25, 2009
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Very nice rooms. Good location to explore the city of Bilbao. Quality of breakfast can be improved. |
9.5 |
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Barry
Solo traveller
Ventnor,
United Kingdom
July 16, 2009
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Everything that a five star hotel should be |
9.5 |
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Gillian
Young couple
Glanmire,
Ireland
May 18, 2009
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loved the hotel design and staff were v helpful |
9.5 |
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Fernando
Solo traveller
Manchester,
United Kingdom
April 22, 2009
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The views and the sheer vast space of the hotel entrance and common areas |
7 |
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Phillip
Young couple
Dublin,
Ireland
April 15, 2009
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Nespresso coffee machines in the rooms on the 8th floor. The cost of parking...EUR20 per day |
7.5 |
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Bruno
Mature couple
Cobre - Cascais,
Portugal
April 12, 2009
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Very friendly staff at the lobby and in the restaurants. Private parking at the hotel is very useful. Very nice breakfast. Parking may be a problem with a big car when turning around the pillars. Coffee should be much stronger ... |
7.5 |
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Jason
Young couple
Diegem,
Belgium
April 8, 2009
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The bathroom was well designed. The shower was fantastic. They had an internet room where I could access the net using a regular PC (without annoying advertisements) and I could print off my boarding pass there as well. This was really useful. The bed itself was made up of two smaller beds. The floor was fairly slick, so the beds kept splitting apart... |
7.5 |
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Nuno
Family with young children
lisboa,
Portugal
March 1, 2009
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mini spa, wifi, city center |
7.5 |
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Chris
Solo traveller
Bilston,
United Kingdom
February 10, 2009
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Pool. Late room service. Pool didn't open until 9am. |
8.5 |
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Olevier
Family with older children
lochristi,
Belgium
February 7, 2009
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the breakfast was not so goed after ,10.00 o'clock the staff in the breakfastroom was not goed. |
7 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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