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Riu Palace Bonanza Playa
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When would you like to stay at the Riu Palace Bonanza Playa?
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Based on
151
reviews
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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David
Mature couple
Ammanford,
United Kingdom
October 26, 2009
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We enjoyed our stay the food and facilities were to a very high standard with courteous,helpfull and friendly staff. Unfortunately the night time entertainment programme was very poor |
9 |
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Anonymous
Solo traveller
United Kingdom
October 24, 2009
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I had never previously stayed in a Riu hotel though I had heard of this chain. The hotel, the facilites, the general experience-and most importantly the staff, were all of a high quality. The engagement between the staff and the guest is of paramount importance-and the staff at all levels in this hotel demonstrated good training put into practice, efficiency, care and concern and without being intrusive or overbearing. The food and the efficienct dining service in a large hotel was again impressive and with the dining room staff tending to all needs promptly, with dignity and a noticeable pride in delivering a professional service. The food was very good! |
9 |
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Anonymous
Family with young children
United Kingdom
October 20, 2009
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Very helpful with our child, and a good all round hotel for a week away. |
10 |
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Lorna
With friends
Bedford,
United Kingdom
October 16, 2009
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The peace, quiet, relaxing atmosphere and the food!!!!! In fact quite the perfect short break. |
10 |
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Liam
With friends
Cork,
Ireland
October 15, 2009
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The weather! The view. My friend who lives in Majorca used to visit me and the staff were very helpful when he was looking for parking. Also, when going for breakfast nobody demanded ID or room number, it demonstrates trust in the customer. The beds have an undersheet that were not the most comfortable. |
7.5 |
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Simon
Young couple
Cormondrèche,
Switzerland
October 7, 2009
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Very comfortable, beautiful setting, magnificent views, terrific breakfast, proximity to Palma. Pool and sauna very nice. Classy part of coast (no riff-raff). Fresh orange juice at breakfast would be very welcome! Piano music at the bar was very outdated. Average age of clientele 50 or so. |
9 |
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Kameliya
Family with older children
Sofia,
Bulgaria
September 25, 2009
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excellent hotel |
9.5 |
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Anonymous
Mature couple
United Kingdom
September 21, 2009
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Location and general facilities. Quality of food. Views. Helpful reception staff. The evening meal set-up. I prefer to eat outdoors and would rather choose the time I ate instead of 2 rigid sittings. There also seemed to be some preferential treatment for certain customers when it came to allocation of tables. If I decided to return I would definitely only book bed and breakfast. It would be better if the lunchtime bbq could be extended to an evening - on a booking only basis. |
7 |
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Sergio
Family with young children
OPORTO,
Portugal
September 16, 2009
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very good to have rest, excellent staff in pool bar, very good service at lunch, prices fair. Recommend Spanish dinner night cleanliness of room is fair, long time to serve drinks at dinner, had to request it several times on different days otherwise we would eat dry, very few activities at night. |
7.5 |
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Ann
Family with young children
LOUGHTON ESSEX,
United Kingdom
September 15, 2009
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IT was wonerful,would stay again -they could not do enough for you! |
10 |
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Harvey
Mature couple
Altadena, CA,
United States of America
September 7, 2009
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We found the views beautiful, the staff gracious, and the atmosphere most welcoming overall. The meals (we had the package with breakfast and dinner) were quite adequate, with a great variety. We would not call the food gourmet though. The air conditioning was barely adequate It needed a stronger fan to carry the cool air into the room. |
9.5 |
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Eulecia
Solo traveller
Luxembourg,
Luxembourg
September 6, 2009
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very nice staff; good location; the Pool!!! food was excellent. |
10 |
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Vitaly
Mature couple
Geneva,
Switzerland
August 31, 2009
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I have no complaints.I really liked this hotel. |
10 |
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Jawad
Group
Salmiya,
Kuwait
August 26, 2009
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7th floor resturant is very good and stuff doing will.reciption stuff is very co operated ,but the night duty is not do his job wright.not woke up us morning.in general hote is v good and would be coming againe. reciption duty night shift only |
9 |
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Anonymous
Family with older children
Switzerland
August 25, 2009
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1. Many visitors were stung by jellyfish, however there were neither warning messages nor information whom the victims should ask for help. In fact, swimming pool staff had some effective medicine for external use which should have been applied immediately after bite. It was too late when I learnt about this. 2. Uncomfortable mattress and pillows, not for people with back problems. |
7.5 |
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Susan
Family with older children
LONDON,
United Kingdom
August 24, 2009
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Staff was friendly, atmosphere relaxed. Buffet dinners varied and interesting. Fun for a short family seaside break. Decor and design rather faded. Pool area was crowded and nosiy. Air conditioning in rooms not strong enough. |
6.3 |
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Anonymous
Young couple
Netherlands
August 17, 2009
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we had nice view from our window and that was the only nice thing about this hotel Disapointing as for a standard of four star hotel. It feels rather as old fashioned 2-3 starts resort. Beds were really hard and all other facilities incl really old. Water in swimming pool, jacuzzie and sea felt dirty.We got alergy from one of this waters.There is no beach at all, swimming in the sea very difficult (very deep water, rocky ground, strong waves). Keyboard music at the bar every day the same. We had few serious incidents with stuff and management was not able to talk, explain or react on that properly.The reception told us they didnt know who other manager is and made us feel unwelcome, urging us to leave. It gave us bad feeling of that place and we left earlier. Totaly, we truly regret to have chosen this place. |
4.5 |
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Kris
Family with young children
DODDINGHURST,
United Kingdom
August 16, 2009
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The hotel was excellent and the fact that we could get adjoining rooms was equally good. We were booked into the Roc Hotel originally which we moved from as it was extremely poor. |
10 |
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Anonymous
Young couple
United Kingdom
August 11, 2009
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Easily accessible to Palma - standard 4 star chain hotel of a good standard. |
8 |
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Anonymous
With friends
United Kingdom
July 25, 2009
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The staff were very welcoming & helpful. Rooms are very nicely furnished with excellent seaviews. Extensive buffet choice available both breakfast and evening meal. Pool area is quite busy. Not directly on beach although beach is close by. |
10 |
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Vickie
Mature couple
Ringwood,
United Kingdom
July 17, 2009
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The hotel is older but well maintained. The staff were excellent. Very helpful. The location is great especially if you want to avoid the tourist trap areas of Mallorca. |
8.5 |
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Anonymous
Family with young children
Ireland
July 9, 2009
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Staff were very friendly to us especially to our 1 year old. Great place to stay just to relax and unwind. The hotel is very clean is nicely decorated and is in a great location overlooking the sea. Really nice pool area with plenty of room at the pool. The bedrooms air conditioning was in great working order leaving our room refreshed at all times. We asked to change our dinner to lunch as we had booked halfboard, however this wasn't possible. (baby is now on the move and can be a little loud at times we didnt want to disturb other diners at dinner) |
9 |
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Heather
Family with older children
Barry,
United Kingdom
July 6, 2009
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Have stayed at hotel before and it is comfortable and welcoming. |
10 |
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Isabel
Young couple
MADRID,
Spain
June 30, 2009
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everything but the bed the matress,old and unconfortable |
8 |
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Lesley
Mature couple
LONDON,
United Kingdom
June 29, 2009
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Excellent staff, too much food, age group a little old for us. Not a lot to do in the evening Didn't like the pillows, or the two single beds. Thought the toiletries in the bathroom were very poor |
7 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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