Best Western Arosa

Excellent location, central and next to metro. Powerful shower

Dirty walls, broken tiles in bathroom, dingy room. No room service, no food or drink available after 1am. This is not 4 star!

For a self-proclaimed 4 star hotel, this is the worse we've been to. It is definitely not a 4 star hotel from its service to hotel room. The hotel room was clean and simple, probably a 3 star level. As with service, oh my goodness! We have never been to a 4 place where hotel staff are so rude, uncaring and unhelpful. We had been robbed of all our personal items in Barcelona and when we arrived in Madrid (mainly to apply for an emergency passport), we looking for a little kindness and service with a smile. Instead, we got cold stares and our requests for the staff members to assist with making calls so that we can leave the country were unhelpful (esp when we don't speak Spanish and the voice recordings were all in Spanish).

the location.

very samll room and the bed

Central location, near to restaurants and shops as well as metro station.

Reception on second floor and lift stops there everytime, going up or down, regardless of you requesting it to. Bathroom very old and smelt slightly musty.

I thought the cleanliness of the room was well taken care of, and one of the porters was pleasant.

The majority of the staff i found to be unhelpful, as i had a couple of problems that needed assitance and there was none given, the reception desk was supposed to be open 24 hrs for guest convience, but on two occassions at approx 22.30 there was no-one around.

Breakfast was OK. Kitchen staff were smilingly helpful. The porter and room atendant were good.

The central location is fine. The reception staff could smile a bit more. Not preparing a breakfast pack for guests departing for the airport before 7 am, even tho they paid, is not right

Single room with comfortable bed and good shower. Located right in the center of Madrid off the Gran Via. Rooms are soundproofed so the city noises from the street does not bother the guests.

We were staying at Hotel Arosa and attending an exhibition at the Feria, which was somewhat of a long metro ride with two transfers each way. It was a perfect location to walk around the city and to discover restaurants each evening, but the commute to and from the Feria was a bit too long despite Madrid's excellent Metro system.

The waiters were helpful. I was sick and asked for honey, lemon and hot water and they served with a smile.

The fact that I thought the room was larger. And the English was not too great but you find that all over Spain.

It was very convenient for visiting the city of Madrid.

The staff could have smiled a bit more. Some aspects of the rooms looked a bit in need of decoration.

Very central location

We booked a double room, but we got two single beds instead.

Free Internet! For the money I paid on booking.com, it was an amazing deal (317 eur for 5 nights). For the normal price (around 200 EUR/night), I would expect a bit more.

The staff was not extremely friendly and the walls were somewhat thin so that you could hear people in the next room talking and the opening and closing of doors in the morning can be extremely annoying if you are not also getting up at 6 or 7 am.

In general the facility itself is old. The room allocated for me (in the corner of 6th level) smelled so bad from the bathroom and I could hear in the room a continuing sound of water drained in a pipe behind the wall. I asked to change the room and the new one was okay. Also, I found the inconvenient process of internet connection. Everytime I start up the browser newly (after closing all other browser windows), I had to type the meaningless code and password during the 3 nights stay.

Location

Bad insulation, bad internet connection, size of room, staff needs more training, more like a 3 star.