Best Western Arosa

I thought the cleanliness of the room was well taken care of, and one of the porters was pleasant.

The majority of the staff i found to be unhelpful, as i had a couple of problems that needed assitance and there was none given, the reception desk was supposed to be open 24 hrs for guest convience, but on two occassions at approx 22.30 there was no-one around.

Breakfast was OK. Kitchen staff were smilingly helpful. The porter and room atendant were good.

The central location is fine. The reception staff could smile a bit more. Not preparing a breakfast pack for guests departing for the airport before 7 am, even tho they paid, is not right

Single room with comfortable bed and good shower. Located right in the center of Madrid off the Gran Via. Rooms are soundproofed so the city noises from the street does not bother the guests.

We were staying at Hotel Arosa and attending an exhibition at the Feria, which was somewhat of a long metro ride with two transfers each way. It was a perfect location to walk around the city and to discover restaurants each evening, but the commute to and from the Feria was a bit too long despite Madrid's excellent Metro system.

The waiters were helpful. I was sick and asked for honey, lemon and hot water and they served with a smile.

The fact that I thought the room was larger. And the English was not too great but you find that all over Spain.

It was very convenient for visiting the city of Madrid.

The staff could have smiled a bit more. Some aspects of the rooms looked a bit in need of decoration.

Very central location

We booked a double room, but we got two single beds instead.

Free Internet! For the money I paid on booking.com, it was an amazing deal (317 eur for 5 nights). For the normal price (around 200 EUR/night), I would expect a bit more.

The staff was not extremely friendly and the walls were somewhat thin so that you could hear people in the next room talking and the opening and closing of doors in the morning can be extremely annoying if you are not also getting up at 6 or 7 am.

In general the facility itself is old. The room allocated for me (in the corner of 6th level) smelled so bad from the bathroom and I could hear in the room a continuing sound of water drained in a pipe behind the wall. I asked to change the room and the new one was okay. Also, I found the inconvenient process of internet connection. Everytime I start up the browser newly (after closing all other browser windows), I had to type the meaningless code and password during the 3 nights stay.

Location

Bad insulation, bad internet connection, size of room, staff needs more training, more like a 3 star.

Location was excellent. Stayed in both a single and twin room. Twin room was very much larger than the single and seems newer. Rooms were clean.

Aside from the fact that it was cheap,the staff are very accomodating and hospitable,also the best part is its in the heart of the city but not as expensive as i would expect from a hotel which is near everything.

the hotel is directly in the city center, easy to reach by metro. it's clean although the building is old.

the stairs at the entrance of the building and the small lift. it's very noisy at night, both from the other rooms and the street noise is directly inside the room. the breakfast is poor. in any case it's really very good to stay in the city center, it really worths that.