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Best Western Hotel Carlos V
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When would you like to stay at the Best Western Hotel Carlos V?| Room type | Max | Rate |
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| Single Room (Advance Purchase) |
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| Double Room (Advance Purchase) |
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| Triple Room (Advance Purchase) |
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| Single Room |
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| Double/Twin Room |
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| Triple Room |
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General
Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Elevator, Safety Deposit Box, Heating, Luggage Storage.
Services
Room Service, Airport Shuttle, Laundry, Dry Cleaning, Ironing Service, Currency Exchange, Shoe Shine, Car Rental, Tour Desk, Fax/Photocopying.
Internet
Wireless internet is available in the entire hotel and is free of charge.
Guest Parking
No parking available.
Hotel Policies
Check-in
From 12:00 hours
Check-out
Until 12:00 hours
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
One child under 12 years stays free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults are charged EUR 16.05 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Diners Club
The hotel reserves the right to pre-authorise credit cards prior to arrival.
If you prefer, you can relax in our exclusive lounge-bar until 23:00.
The hotel is also well connected by Metro and bus to the Madrid Trade Fair, reachable in just 30 minutes.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Best Western Hotel Carlos V.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
237
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Job
Family with young children
Dubai,
United Arab Emirates
December 7, 2009
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The staff was really friendly and helpful. It was close to the shopping district. There was a good "pedestrian only" area sourrounding the hotel along with conveniently located metro stations. The taxi did not go to the door of the hotel. We were not informed of the shuttle service from the airport and came to know only after we reached the hotel. The entrance of the hotel can be easily missed the first time around. There is no ramp access to the hotel for a pram. Room service menu was very minimal. Room service ended by 9 pm with only drinks being served until 11 pm (and we found this out the hard way). There is no exhaust fan in the bathroom. The double bed consisted of two single beds and they kept separating out. The triple room I booked was essentially a single room with two additional cots...so it was really cramped. |
7 |
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Lucian
Young couple
BUCHAREST,
Romania
December 7, 2009
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very good location and very open staff.they changed our room 4 times the rooms facing the pedestrian street are vey, very noisy.the AC unit type used by the hotel allows the wind and odours to get into your room from exterior (in one night a car was in fire 50 m from the hotel and my room was full of smoke).etremely noisy guests (arabs with kids) running on the hallways |
6 |
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Ronald
Solo traveller
GLASGOW,
United Kingdom
November 24, 2009
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I liked the fact you were right in the heart of the main shopping area, with great access to restaurants and shops. The staff very helpful and made you feel very welcome. it was easy to go back to the hotel without having to get a taxi. |
7.5 |
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Carol
Mature couple
Witham,
United Kingdom
November 7, 2009
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The helpful staff on reception. Ideal location for walking to most sights and close proximity to the metro. The room was cold at night. The barman was not very friendly, otherwise we may have used it more. |
7 |
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Guy
Mature couple
Farnham,
United Kingdom
November 4, 2009
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Very convenient central location. Breakfast was average. Quite alot of late evening noise but this is expected in central location. |
7 |
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Sandra
Mature couple
weson-super-mare,
United Kingdom
November 3, 2009
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Ideal location, friendly staff. Would strongly recommend this hotel for a city break in Madrid. |
9.5 |
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Anthony
Mature couple
wexford,
Ireland
November 1, 2009
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Great central location. Would reccomend the use of the hotel shuttle for transferring to and from airport. information given suggested taxi fare 25-30 euro. 35-40 euro more realistic. |
8 |
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Denny
Group
York,
United States of America
October 28, 2009
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location was perfect. Staff was very accomodating and price was reasonable. |
10 |
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James
Mature couple
Drogheda, Co Louth,
Ireland
October 27, 2009
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Hotel is in the center on Madrid. Shopping center is next door as is resturants and great bars. No noise could be heard in room at night nice and quite. I would rate it 8/10. James |
9.5 |
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Aquil
Solo traveller
HOSUR,
India
October 22, 2009
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The hotel is very well located in the heart of the city.All acceses to and from the hotel was excellent |
7 |
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Michelle
Family with older children
Aspen, Colorado,
United States of America
October 21, 2009
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Right in the center of all the action. Great location Street noise. People always outside, noisy if you have your window open. If windows are closed it is quiet. |
8.5 |
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Pamela
Mature couple
johnson city,
United States of America
October 14, 2009
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price of ala carte breakfast items very expensive |
8.5 |
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Anonymous
Young couple
United Kingdom
October 14, 2009
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The hotel was very central, and easy to find. Rooms were a decent size and were comfortable. |
8.5 |
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Penelope
With friends
west milford,
United States of America
October 14, 2009
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wonderful location----within walking distance of many of the attractions of the city---also the metro-----modern bathroom----- the room could be updated a bit-----was old fashioned compared to bathroom |
8.5 |
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Chie
Solo traveller
Tokyo,
Japan
September 7, 2009
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good location. hotel staff were very attentive and helpful the bathroom was a bit small but was not a problem |
10 |
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Michaela
Solo traveller
Essen,
Germany
September 1, 2009
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The staff was very friendly, the room perfectly clean and the bed comfortable. The location could not be better for exploring all parts of Madrid! I had a room with a window to the patio, where I did not here anything from the street but the air conditioning was placed there which was rather loud when I opened the window. |
10 |
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Anonymous
Solo traveller
Norway
August 8, 2009
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Very conveniant location. Felt safe coming home in the evenings. The tv channels. Just cnn as the only English speaking channel is too bad. I get so fed up with cnn. It is just flashing the news and sending the same stories over and over again. Cnn is too American. Bbc World could be a better alternativ to cnn. Also the dubbing of foreign films is a unfortunate thing. Much better with keeping the original language and adding sub-titles on. |
7.5 |
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Sergey
With friends
Moscow,
Russian Federation
July 27, 2009
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Location, quick check-in and chech-out, friendly staff, reasonable price Smell in rooms, not best sound isolation and noise at the street |
6.5 |
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Anonymous
Young couple
Portugal
July 8, 2009
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Good location, especially for those who want to be near the Gran Via. The breakfast is reasonable, should be improved. The room had a bad little odor, possibly because it was not used for some time. |
5 |
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Barbara
Solo traveller
Leek,
United Kingdom
July 7, 2009
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The decor was beautiful. The breakfast room particularly was very welcoming and clean, the staff very courteous and friendly. I loved the coloured glass. The bathroom in my room was spotless. Overall I was impressed with this hotel and would like to stay there again. No - a most enjoyable stay- regrettably for only one night. |
10 |
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Manuel
Mature couple
San Antonio, Texas,
United States of America
July 3, 2009
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The hotel staff was very polite and helpful; they tried hard to make everything nice and comfortable for us. The bathroom was a too tight fo comfort, specially the shower. |
7.5 |
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Anonymous
Solo traveller
Greece
June 15, 2009
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Very good refurbished room (not all of the rooms seem to have undergone the same level of refurbishment). Very good value for money. The sound-proofing is a little weak. Sound-insulation of rooms. |
8.5 |
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Anna
Family with older children
Moscow,
Russian Federation
May 25, 2009
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The hotel has a very convenient location and friend staff. The rooms are well decorated, and the one which we had had a large balcony. The breakfast was OK. Good choice for travellers came to roam around in Madrid. |
10 |
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Anonymous
Family with older children
United States of America
May 23, 2009
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Good location in heart of Madrid. The 5th floor room with balcony was very nice. Overall, rooms were rather small. |
8.5 |
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David
Mature couple
Bristol,
United Kingdom
May 22, 2009
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We had stayed at this hotel 4 years earlier for a 4-night city break. It's had a face-lift since then and this time we had a fairly newly-referbed room on the top floor with an enormous balcony. Regrettably, we were just passing through Madrid, but we would have been pleased to stay there longer. It's very convenient for Sol metro station and the superb, and very cheap, Madrid metro system. |
9.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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