Aparthotel Compostela Suites

I book a hotel for an overnight stay in Madrid 3 times a year I always look for a hotel with a shuttle bus for the airport. On your web site it says there is one but when I arrived at Madrid airport and phoned for this service I was told it did not run at weekends.I had to get a taxi which cost me 25 euros! When I spoke to the person on the desk at the hotel he was most unco-operative and did not offer any form of help to us.It cost me 50 euros to stay in this hotel, nearly as much as the cost of the room,I would not have booked it had I known there was no shuttle bus and I am very angry with the attitude of the staff over this and would appreciate some compensation from you to cover my costs and you should also rectify your web advert!

The aparthotel is very new, very stylish and the rooms are spacious. There is aircon, total soundproofing and very good hotel service. There is a very attractive outdoor swimming pool though it was not operating. The staff thought that with temperatures as low as a sweltering 28 deg C in October that it was not the season for using it.

Two issues: Problem 1- There was no kitchen equipment (crockery, cutlery, pans, coffee pot, etc) when we arrived gasping for a hot cup of tea at midnight. It took an hour for the staff to provide it. They discovered that the kit was locked in a cupboard in the apartment, and that they couldn't find a key. The equipment we got was new and covered in sticky labels which had to be removed before use. Notwithstanding that, they were very helpful and apologetic. Problem 2 - The airport taxis won't take passengers from Madrid Barajas airport to the apartment because it is too close. You'll need to use public transport (There isn't any late at night) or a limousine service. The taxi drivers pick and choose taking only the higher fare longer fares.

Excellent apartment excellent value for money I paid 48 euro, near to airport and closed to city center.

Size of appartment, location is perfect for Madrid Airport.

My room was a little noizy.

Cafeteria is really poor

reception and cafeteria staff very pleasant and helpful.

no sun loungers

no assistance to baggage tracks to rooms

The hotel is pretty new and the environemnt is quite nice. It is close to IFEMA and airport. Thus, if you are going to have business issue in IFEMA, the location of the hotel is good.

The traffic is not good, as you can only find one bus line No. 77.

good & friendly service from reception

early check in was not possible although asked at booking, had to wait for 2 hours before the room was available, arrived at 11.50am.

In a area not crowded and well connected to the airport

I was charged 7% tax on top of the booking rate; while the booking clearly said that the rate was inclusive of 7% tax. The internet connection did not work most of the time.

We found rooms very clean

Hotel was very far from metro. Swimming pool had green scum on the top, but were told this was due to being end of season... Had to pay 4 euros a day to use cups plates and cooking utensils.

Nice, quiet, clean and confortable room. About 10min from the centre of Madrid, by car. Good breakfast.

The apartment is not as big as it shows in pictures, but its cozy. Careful with the mess in the bathroom. The wireless connection to the net was very poor and you need to ask for a password. The pool, despite being full, mas not clean, so we couldn't use it (yes, it was summer in madrid).

The apartments were nice clean and modern & had a big shopping complex just round the corner and we used the free shuttle bus to the airport for our return flight.

The pillows in the rooms were huge and me and my partner couldnt sleep on them they were so uncomfortable smaller ones would be alot better.