Ayre Gran Hotel Colon

i liked the convenience of being near a local neighborhood,a supermarket,near to retiro park ,walking distance to the metro,also the minibar which had complimentary bottles of water stocked every day

my only complaint is one day i was waiting for my son to call which he did i never received the message which cost a bit of confusion,otherwise it was a nice hotel

This is a very confortable hotel, close to Sanz de Baranda metro station. 20 minutes from atocha station and from downtown.

There was a problem with my reservation when I arrived and they gave me a double bed in a smoking room, although I had specifically requested a twin no smoking room. They changed the room the next day and gave us one free breakfast as reparation.

Nice room, good bed, perfect bathroom, excellent breakfast, bus and metro to the old town, no sound from other rooms.

Room comfort. Nice bathroom / shower. Quiet surroundings.

Staff made no effort for early check in (we arrived at 11.30 and were told no room was ready before 12.00). Although very close to Metro underground, to get to any of the main attractions you need to change at least once. This makes popping back to the hotel just that bit less feasible.

clean room and quiet surrounding. design of the lobby is cool.

some staff at reception desk are not very hospital, and their english needs improvement. They seldom offer help for maps, tourism information unless you ask them. just feeling a little bit cold while traveling in a Sunny and cheeful city. please improve, otherwise all nice.

medium price, short distance to metro station

non-english-speaking hotell staff, problem with internet (in room, in hotel public areas) during all stay !!!!

The hotel was very clean and comfortable

This hotel was much farther away from Atocha than advertised. I felt that the reception should have given me the internet password upon check-in instead of having to come all the way down to reception again to ask for it.

Clean and comfort, big bath room, free wifi

Location is not very convenient for city trip.

We were unable to get a taxi to the bus station when we were leaving Arand de Duero, so, the hotel director drove us to the bus station in his car.

The staff were pleasant. Both rooms in which we stayed were a good size, with very nice well appointed bathrooms and extremely comfortable beds. We had excellent views from our windows.

Not being able to open any window in the rooms in which we stayed. We often had to wait quite a long time for a lift and the lifts are small.

The hotel offered 4-5 different types of pillows, which were described on a card in the room and could be requested (for free) from the front desk. Even before requesting our specialized pillows (we chose the feather/down) the original pillows in the room were much better than the standard Spanish hotel pillows that were in every other hotel we stayed in during our trip (we stayed in a total of 8 hotels ranging from 2-4 stars and they all had the same incredibly unconfortable elongated pillows). The room also had a mini-fridge, which was nice. The room decor, furniture, bedding, bathroom, etc. were all very nice, clean, and comfortable. Staff was very helpful at the front desk and looked up numerous things for us.

There was a business center, but it cost 3 Euros for 15 minutes, 5 Euros for 30min and 8 Euros for 1hr to use the computer/internet. We found this price to be outrageous and insulting. I think there was free wi-fi, but we didn't have a computer with us.

Excellent position ,It was close to the metro, Easy to find straight off the motorway. The staff were very helpful, Would definitely recommend this hotel.

Would have been good to have tea and coffee making in room also a clock.