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Petit Palace Embassy Serrano
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When would you like to stay at the Petit Palace Embassy Serrano?
Top
Based on
183
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Florence
Solo traveller
cambridge, MA,
United States of America
October 12, 2009
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The staff at reception--especially the amazing Marta--were incredibly helpful and patient. Outstanding. I had many requests, and they were always responsive and thoughtful. A big bravo to them! (The women in the breakfast room & bar were also very helpful and kind.) Thanks to Marta, I had a room on the courtyard, which was wonderfully peaceful. A couple of details: not enough convenient electric outlets; the telephone wasn't working well (maybe needed new battery); a clock or clock radio in the room would be helpful; only one English and no French TV stations (and 4 or so German stations!). |
8 |
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Vera
Family with older children
S.João do Estoril,
Portugal
September 23, 2009
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I liked the hotel and the location is fantastic. The room was a little bit small, but breakfast was good and probably I will stay again at the Embassy Serrano. |
7.5 |
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Juan
Family with older children
SAVANNAH, Georgia,
United States of America
August 18, 2009
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Hotel was great but did not have hotel parking if you arrive by car. |
10 |
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Robert
Young couple
el papiol,
Spain
July 8, 2009
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having a laptop in the room provided by the hotel I think is a great idea. Also the location of the hotel is very convinient the carpet |
7 |
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Anonymous
Young couple
United Kingdom
June 23, 2009
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Location. High Tech facilities. Breakfast. Comfort of room. Amenities... The room design wasn't very good: there wasn't space enough to open the bathroom and the wardrobe door. The bathroom didn't have enough hooks |
7 |
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Luis
Young couple
Lisboa,
Portugal
May 22, 2009
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Excelent location and a great hotel! |
10 |
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Blaz
Solo traveller
LJUBLJANA,
Slovenia
March 30, 2009
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Free WIFI internet access. Breakfast wasn't included. |
9.5 |
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Sevil
Solo traveller
Nisantasi,
Turkey
January 13, 2009
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rooms..comfortable and good design ın the bathroom wash basin area was poorly designed, it was difficult to use.. |
7 |
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Anonymous
Young couple
Portugal
January 6, 2009
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location and design, access to internet free; Cleanliness and maintmenance must be improved. Breakfast price very expensive. |
4.5 |
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Anonymous
Family with older children
Ireland
January 2, 2009
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Great Location, in the middle of Salamanca district without the madness of the Gran Via |
7.5 |
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Amer
Mature couple
casablanca,
Morocco
December 25, 2008
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they did not clean the bathroom on sunday |
7.5 |
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Dwayne
Family with young children
Gibraltar,
Gibraltar
December 10, 2008
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Excellent decor. Very highly recommended for any traveler to Madrid. Very well located with a Metro (Tube) station at less than 100 mtr away. Easy to get to hot spot locations and good shops in the vicinity too. Highly recommended hotel. |
9.5 |
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Anonymous
With friends
Lithuania
November 17, 2008
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Everything was good |
9.5 |
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Francisco
Solo traveller
Lisboa,
Portugal
October 26, 2008
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Laptop in the room The worse customer attendance I've ever seen. Reception Desk staff should be trained. Unfortunately I was feeling sick during my stay and didn't get any type of help. I had to go myself to the nearest pharmacy and maximum time allowed to leave the room after 12:00 was only one hour: "two hours is complicated". Considering the level of attendance, the price charged is outrageous. |
3.5 |
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Anonymous
Family with young children
Portugal
November 24, 2009
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Localização Alcatifa quarto molhada |
5.5 |
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Anonymous
Group
Spain
November 20, 2009
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La situación es excelente. Hotel ideal para escapadas de compras y para visitar la ciudad. La atención del desayuno, estuvimos esperando a la camarera diez minutos. Justamente la calle está en obras, no es culpa del hotel pero es un poco incómodo. Fueron muy amables en darnos en una habitación en el patio interior. |
7.5 |
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Jaime
Solo traveller
curitiba,
Brazil
November 14, 2009
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meu safety box nao pode ser acionado por meu cartao que havia se quebrado.afuncionaria da recepçao resolveu o problema repidamente as obrasrealizadas no momento na rua nao foram comunicadas |
9.5 |
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Anonymous
Solo traveller
Spain
November 13, 2009
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la amabilidad en recepcion muy viejas las instalaciones necesita reforma, muy mal acceso al hotel por obras en Serrano, imposibilidad de llegar en coche a la pueryta, mal indicao en la calle |
5 |
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Mª
Family with older children
Bilbao,
Spain
November 11, 2009
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Lo que más me ha gustado es su ubicación, cerca de los puntos de interés y de la zona de compras,buen ambiente y restaurantes variados. Sé que es una causa ajena al hotel pero debo decir que al estar la calle en obras, incluso el sábado y el domingo, los trabajadores empezaron a las 8 de la mañna con la máquina perforadora y el ruido era muy molesto. |
9 |
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Pablo
Young couple
Oviedo,
Spain
November 5, 2009
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La ubicación, aunque en la actualidad la calle Serrano está patas arriba y si la habitación da para la fachada principal no hay quien duerma a partir de las 07:30 A los servicios del hotel deberían añadir fisioterapia, para recuperarse de la dureza extrema de los colchones. |
5.5 |
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Sophie
Solo traveller
lille,
France
October 31, 2009
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connexion internet, design, fonctionnalité, gentillesse du personnel vélos proposés en mauvais état et sans antivols, ajouter si possible porte manteaux dans salle de bain ou étagères |
9 |
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Claudia
Solo traveller
Mexico,
Mexico
October 31, 2009
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Hotel muy agradable, con instalaciones modernas y muy confortables Que actualmente esta en obras la calle con mucho ruido e inconvenientes para transitar. |
9.5 |
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Anonymous
Young couple
Portugal
October 25, 2009
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O PC com acesso à Internet no quarto é uma boa facilidade.O quarto tem uma boa área. |
7.5 |
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Anonymous
Young couple
Portugal
October 24, 2009
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Boa localização,central, zona tranquila e bem frequentada |
7 |
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Galarmas,
Group
Vigo,
Spain
October 22, 2009
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Comodo y por su ubiacion ideal para compras y maravillosa las vistas me alojaron en una habitación con terraza en principio nada |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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