Sercotel Suites Viena

We liked it very much

kindly hotel staffs

room was little cold

Good location - about 3 blocks from the metro station. Instalations are new and the hotel is very confortable. On a calm and silent street (in front of a school).

Expensive breakfast - didn´t have it at the hotel.

the location, as well how well comunicated it is, at the same time the availability a internet

that the itchen was not full equiped, lack of dishes, utenciles etc.

excellent suite on the 6th floor with 2 balconies, microwave was very useful. very close to the city center and 2 metro stations. very helpfull staff and speaks english.

the kitchen facilities weren't so useful without kitchenware, so we used only the microwave.

The hotel is located near the Plaza de Espana and convenient to the Metro. It is in a non-touristy neighborhood. Close to the Parque del Oueste. Room was large and there also was a large outdoor terrace (I think only the 6th floor rooms have terraces). In room internet connections (if you have your own laptop) also was a plus, although the connection was very slow on our second visit.

Although the hotel rooms have kitchenettes, the hotel staff is less than accomodating about the use of the kitchenettes. One must request a coffee/tea pot to heat water as well as cups, plates, etc. in order to use the kitchenette. On our second visit (one week after the first visit) the hotel staff told us we could not get bowls in our room even though they had been available on our first visit.

very nice rooms.

no wireless internet in rooms. we use a cable to connect to the internet but the connection was extremely slow. the hotel has a computer that guests can use for free and the connection is good.

Very reasonably priced,modern style and the close location to the cities attractions.

quiet, close to center, very comfortable

This hotel was a great find. It is in a quiet residential area but close to the metro. The staff is excellent and friendly. We found a great local cafe just down the street for breakfast. Very safe area. Close to park. Within walking distance of museums, shopping, restaurants, etc.

no wireless available in room.

A very short walk from the Plaza de España Metro station, the Sercotel Suites Viena is a great place to stay while in Madrid. It's in a nice area, as some of the other hotels in the price range were in areas that didn't seem to be the best. Upon arrival, the front desk was very friendly, and actually upgraded us to a nicer room, because we used Booking.com to make reservations. The room was very nice - clean design, Euro-fashionable furniture and two full beds joined together. The room had a small kitchenette, minibar, LCD TV (with sound in the bathroom) and a patio overlooking the city. Throughout our 3 day stay, the front desk staff was always very friendly and helpful, the hotel was clean and quiet, and getting around town was easy and safe from this area. Internet is included and free, but wireless internet on the 6th floor didn't work too well. So, they offer network cables for free (with 5E deposit). All in all, a great place to stay in Madrid!

This hotel has a nice location because it is close to major attractions, shopping, restaurants, etc but situated in a neighborhood and therefore one can escape a bit from all the tourists and get a sense of how people live in Madrid. The rooms have a very chic, modern design.

The room was not as clean as it should have been.

Staff was very good, room was pretty big with small kitchen and balcony. Just 5 min. walk from Plaza de Espana and 10 min. from shopping.

We arrived around noon, and room couldn't be ready till 2pm. But staff was very helpful in getting our luggages stored so we didn't need to wait around. Other than this inconvenience, the rest was very good.