Westin Palace Hotel

Everything.... the staff, the room, the location. We loved the helpful, polite and competent staff and staying there made our trip to Madrid fantastic! Can't wait to return.

Great service, elegant public spaces and rooms, very good location.

Very expensive, stay away from the minibar unless your last name is Gates.

The Style you really feel like been in a real Palace with all that confort and luxury you dont feel like leaving at all. It is really a beutifull. Elegant hotel.

expensive for what it is

Fantastic location. Beautiful, spotless room and bathroom, with exceptionally comfortable bed and immaculate linen. GREAT buffet breakfast included, a fabulous value for the money! The concierge staff was especially helpful, directing us to excellent restaurants. All the staff was courteous and eager to assist when necessary. Internet was not free, but we were allowed 1/2 hour in business center..

Endless construction outside the entrance and all over the city

Great location. Big historical hotel with great service and atmosphere. We got very good assistance from the hotel with some sightseeing/restaurant/flamenco show arrangements. The breakfast was good.

The hotel was amazing. Excellent service. Incredibly comfortable beds. The breakfast buffet was better than any other hotel I've stayed at(including the Ritz)

superb location, you can just walk to most places of interest in just short minutes. It has one of the best breakfast buffetts we have ever experienced. Hotel is very romantic, rooms are spacious, you feel that you are walking into a "real palace", the staff is fully bilingual and they will go the extra mile for you, great people! We are planning on returning to Spain and to the Westin Palace Hotel next year.

just ask for a room away from the front avenue

Central location. General ambience of Hotel both internally and externally.

1. Whilst dining at the Hotel's gourmet restaurant, although food was excellent and service was good, we thought that it was highly unbecoming to serve butter in pre-packed containers as one would normally get at fast-food outlets. 2. Mattresses were too soft and uncomfortable for our liking. Everything else was most certainly ok.

It is so luxury. The location of the Hotel is good.

The customers in the rooms, can hear each others .. dont know how ??? or how to solve this problem !!!!!!!!!

It’s a luxury hotel in a very good position for museums ( the three famous museums are literally round the corner). The entrance, hall and the stained glass dome are spectacular and the hotel’s visual signature A very good international breakfast is served under the glass dome. There are beautiful botanical arrangements in the communal parts of the hotel. Good size room, nicely furnished.

It’s a 5 stars+L hotel but: basic toiletries which haven’t been replaced when finished, no slippers, no shoes polish set. Very expensive mini bar and outrageously expensive room services

breakfast, bed and pillows, type of shampo and soap

Room Service prices too high, unavialability of in room coffee machine / tea kattle, free drinking water, no slippers, no free internet.