H10 Playa Meloneras Palace

hotelanlage, grosszügige zimmer, lage

service mangelhaft und z.t. unfreundlich, zu wenig personal, lange wartezeiten, frühstück: tee/cafe kalt, brot nicht frisch. aussenbereiche / poolbereich / essbereich aussen: ungenügend oder nicht gereinigt. zu wenig sonnenschirme, zu wenig badetücher, liegestühle werden vorbesetzt, (tagsüber keine ansprechperson im poolbereich) toiletten in den aussenbereichen: keine beleuchtung (defekt), schlösser defekt. gesamte aussenanlage nicht sauber, schmuddelig, vernachlässigt.

Unproblematisches auschecken nach 1 tag obwohl fuer 7 tage gebucht fruehstuec ok

Nur sehr wenig - weite strecken zum zimmer, am pool viel zu viele leute - sehr beengte pool und gartenanlage fuer ein so grosses hotel - die gaeste lagen wie die sardinen geschlichtet,

Sehr kundenfreundliches, zuvorkommendes Personal, top Service, sehr schoene Meersicht, ruhige Lage, gratis Tiefgaragenparkplaetze, unglaublich reichhaltiges, frisches Fruehstuecksbuffet, nur 30m bis zum Strand

Nur ein Detail: kein WIFI auf dem Zimmer

Lage,Ruhe,strand-nah

Entspricht nicht ganz dem Standard eines 5*-Hauses,Schall-Isolation der Zimmer mangelhaft

We loved the swimming pool area and we loved the choice of food at breakfast.

The coffee at breakfast was very poor and the hot water for tea was served in very small pots. The water wasn't boiling and it was a struggle to get top-ups.

free wifi. pools and decking area. rooms cleaned every day

impersonal staff, cold tea/coffee, not enough staff at times

It's absolutely great value for money, meets all basic requirements. Excellent breakfast, the hotel is located in the proximity of the seaside promenade, shops, restaurants, etc. I'd stay there again and could recommend this hotel to a friend

Overall it's a good hotel, just do not expect a ***** service in order not to be disappointed. There are some minor details that need to be improved, like shaky and worn-out furniture, noisy cleaning staff, etc.

Location and food was very good.

Since there was no bellboy both when we checked in and checked out of hotel, then we had to carry our luggage by ourselves. (We expected this in 5 star hotel and disappointed.)

Excellent place to stay from the point of view of money to spend. Very good breakfast buffet, helpfull front desk staff, balkony which allowed me to smoke right outside the room. Reasonable price for dinner buffet.

Unfortunatelly this hotel has no its own beach area, but as I understood there is no private beaches on Gran Canaria at all. Thereof we had to use the city beach which seemed to me not very comfortable comraring to other world beach resorts.

i liked the hotels proximity to the beach and shops. i also liked the great selection of food in the hotel.

the room we got was not five star and the reception staff were not that welcoming.

See below: Dan at Booking.com did his very best to recitify the situation for us and after he had spoken to the hotel manager on Monday morning we were moved back to H10 and did receive compensation (dinner thrown in). We ended up breaking even in the end. Not sure I would book in this way again though.

The fact that they had no record of our booking when we arrived Saturday night. The reception staff were not helpful and couldn't get rid of us quickly enough. I asked them to ring another hotel to find us a room. When we arrived at the other hotel, the reception denied any knowledge of a phone call and said they were fully booked. Appalling service.

This particular hotel had suc a welcoming environment and lots of events to take part in, in fact we did the paella and sangria demonstration!

Location with sea view form the rooms. Family friendly. Restaurant- and bar facilities. Lots of pools, both for adults and kids. Friendly and polite staff. Very good breakfast buffet. Nice walkways along the beach-side.