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Gran Melia Fenix
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8.5
Top
Based on
165
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Anonymous
Young couple
United States of America
June 17, 2009
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It was great. The staff really made me feel like a princess. I lost a document and he help me trying to find out. They even send me e-mails with the updates after I left the Hotel. |
10 |
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Gary
Mature couple
Finksburg,
United States of America
June 11, 2009
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Friendly, English-speaking staff. The entire hotel is beautiful, from the lobby to the hallways to the the rooms: elegantly gorgeous. Everything is well-maintained and very clean. The breakfast buffet is overly generous with a wide range of Spanish and American-friedly foods (including for kids). The room was not non-smoking. When we inquired about switching, no non-smoking rooms were available. Fortunately, the faint lingering tobacco smell that was noticeable only upon first entering the room. |
9.5 |
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Carlos
Solo traveller
santa barbara,
United States of America
June 3, 2009
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i enjoyed the classic elegance, even though it is a bit worn at this point. could use a freshening up. fitness center was a joke |
7 |
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Dov
Mature couple
Tel Aviv,
Israel
May 30, 2009
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Good location, comfortable room. Although we booked an upgraded room and paid for it, the front desk allocated for us a regular room and changed it only after we saw the room and complained. |
7.5 |
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David
Solo traveller
Preston,
United Kingdom
May 30, 2009
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I would recomend this hotel for anyone visiting Madrid. Good value and very quiet rooms. |
10 |
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Anonymous
With friends
United Kingdom
May 28, 2009
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Location was fantastic, luxury hotel for the price |
10 |
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Anonymous
Young couple
Ireland
April 21, 2009
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The luxurious accommodation and the excellent service of the staff. The quality of food available in the Club Lounge and the hotel restaurant was also excellent I think the gym equipment should be more extensive. |
10 |
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Kevin
Solo traveller
beckenham,
United Kingdom
April 6, 2009
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This reviewer provided a score but did not have any comments |
9.5 |
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Odete
Solo traveller
ALDEIA DE PAIO PIRES,
Portugal
March 13, 2009
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Room to small comparing with price |
7 |
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Koen
Solo traveller
epsom,
United Kingdom
February 8, 2009
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Nice rooms, with character and warmth (versus some of the other clinical hotels such as Puerta America) no pool |
9.5 |
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Anonymous
Young couple
Spain
January 21, 2009
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The bathroom was too cramped for a 5 star hotel. |
5.5 |
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Luis
Family with young children
Lisboa,
Portugal
January 20, 2009
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We returned again to spend a weekend at this (fantastic) hotel in the best place of the world for the "rebajas" (shopping). |
10 |
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Marius
Young couple
BRASOV,
Romania
January 7, 2009
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The hotel was beautiful, bed very confortable. The bathroom wasn`t very large and the hotel is not isolated so you can hear every noise made in the hotel. |
8.5 |
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Gianluca
Young couple
Monaco,
Monaco
January 4, 2009
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Nice room clean ,close to the center very polite staff |
7.5 |
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Luis
Young couple
Lisboa,
Portugal
January 3, 2009
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We returned after two months and all still excellent! The right hotel (service level) in the best place (excellent location). |
10 |
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Anonymous
With friends
United Kingdom
December 22, 2008
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Staff were always helpfull. the bathroom area was too small. I also feel that in today's world - wi-fi should be included in the cost of the room. |
6 |
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Daniel
Solo traveller
Bruxelles,
Belgium
December 15, 2008
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pretty good location, very clean, very helpful staff, good service, easy to use remote for turning on/off the light/airconditioning system a bit expensive, but beeing in the leading hotels of the world list might add a bit to the price. normal room which was the cheapest is a bit to small and the bang & olufsen tv is not really a thrill |
9 |
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Darren
Young couple
Drogheda, Louth,
Ireland
December 10, 2008
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This reviewer provided a score but did not have any comments |
10 |
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Anonymous
Young couple
Ireland
December 9, 2008
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This reviewer provided a score but did not have any comments |
8.5 |
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Jim
Mature couple
Dublin 3,
Ireland
December 3, 2008
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This reviewer provided a score but did not have any comments |
8 |
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Anonymous
Family with young children
Netherlands
December 2, 2008
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This reviewer provided a score but did not have any comments |
8 |
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Anonymous
Young couple
Ireland
November 25, 2008
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friendly, clean central but relatively quiet bar was very expensive |
9.5 |
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Anonymous
Group
United Kingdom
November 19, 2008
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This reviewer provided a score but did not have any comments |
8 |
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Steve
Mature couple
London,
United Kingdom
November 18, 2008
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luxury hotel in the business district of Madrid very close to the Metro Stn |
9 |
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Anonymous
With friends
Ireland
November 18, 2008
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The staff were very pleasant and our room had everything we needed. My only complaint would be the breakfast. The hot food was actually cold and I think it was a bit over priced. |
9.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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