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Hotel Carlton
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8.6
Top
Based on
500
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Anonymous
Mature couple
United States of America
July 9, 2009
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easy check-in, pleasant staff, central location, easy to find, nice room, reasonable price room was too cold--hard to regulate air conditioning. water temperature was very hard to control in the shower, and once the right temperature was obtained, water pressure was fairly low. |
8.5 |
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Jerome
Solo traveller
Shaftesbury,
United Kingdom
July 9, 2009
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Old style comfort and decor |
9 |
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Henry
Mature couple
Rye,
United States of America
July 8, 2009
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Great location. Helpful and professional staff. |
10 |
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Bart
Solo traveller
Maashees,
Netherlands
July 3, 2009
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The perfect location for a city trip. Bilbao has great touristic and cultural events and sites. For business the central position in the city heart is recommendable. Plenty of good restaurants and (tapas) bars. |
10 |
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David
Mature couple
London,
United Kingdom
July 1, 2009
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An excellent hotel. The "breakfast inclusive 3 day break" was exceptional value. Location is good for the Guggenheim and close to the excellent metro (for the old town) |
10 |
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Pauli
Mature couple
Helsinki,
Finland
June 28, 2009
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Not worth 5 stars. Worn out. Stuff at 5am didn't even look at us. Very small TV. |
6 |
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Molly
Young couple
Cornelius,
United States of America
June 27, 2009
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The room was very spacious and had a lovely bathroom. We had a beautiful balcony and view of Bilbao. It has a great location and is in close walking distance to all the main attractions and the metro. The staff was very pretentious and not terribly eager to help answer questions or give directions, though this is perhaps the service one receives at a 5 star hotel. A bit too snooty for my tastes. |
8.5 |
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Katalin
Solo traveller
montreal,
Canada
June 27, 2009
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Beautiful hotel, in the heart of Bilbao and the Airport Shuttle stops just in front. For the price, it's an excellent choice. Only Spanish tv channels with tv5 et bbc. In a five star hotel, I would have expected more choice. |
10 |
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John
Mature couple
Leigh-on-Sea Essex,
United Kingdom
June 24, 2009
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This is a fine, old hotel. It's beautiful, and right in the cventre of the city. My car was damaged whilst in their care, but they have not accepted responsibility. I am hoping they will do so. I am not trying to blame them for damage already sustained. |
9.5 |
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Roger
Mature couple
Buntingford,
United Kingdom
June 23, 2009
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We stay here twice a year because the Hotel is in every way lovely. It is in a great position, the staff are always excellent. |
9.5 |
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Gerard
Mature couple
county waterford,
Ireland
June 21, 2009
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The central aspect. Airport bus is outside door. 15 mins to bilbao airport. 1 euro 30 cent. |
10 |
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Anonymous
Mature couple
United States of America
June 18, 2009
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The history and clearly favored by locals |
8 |
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Eleanor
Mature couple
liningston,
United Kingdom
June 12, 2009
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the location of the hotel is excellent for shopping and was very colse to family who live in bilbao.our son had his wedding reception in the carlton and we stayed there then. |
9.5 |
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Robin
Mature couple
Miramont-Sensacq,
France
June 8, 2009
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A very good hotel, excellent value for money. Our room was away from the traffic, well-appointed, quiet and comfortable. Buffet breakfast very good, lots to choose from. Staff on reception and in restaurant very pleasant and helpful. Airport bus stops virtually outside. Reasonable walking distance from Guggenheim and Bellas Artes museums. We wouldn't stay anywhere else in Bilbao. |
10 |
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Anonymous
With friends
Finland
June 7, 2009
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Excellent service and good location. The room was large enough to be comfortable. Quiet room even though the hotel is located right in the centre of the city, it was easy to walk to all places we visited. Very nice! |
10 |
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David
Family with older children
Edmonton,
Canada
June 7, 2009
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The room was spacious, the view was great and the building itself is quite grand. Also, the Carlton is quite close to the Guggenheim (5 min walk) and the old city (10 min walk), and it is surrounded by shopping possibilities. The breakfast was great, but expensive. Wireless is free, but slow. Front desk staff were quite helpful and their English was strong. The breakfast was too expensive (18 euros); room service doesn't start until 9:00 a.m.; parking was expensive (23 euro/day). |
9 |
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Anonymous
Family with young children
United States of America
June 6, 2009
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Location Mediocre hotel. All facilities shabby. This is a business hotel, not a luxury hotel |
5 |
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Mary
With friends
County Cork,
Ireland
May 27, 2009
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The staff were all friendly, co-operative and efficient and also very pleasant and helpful. I was there with my sister. The location was excellent for what we wanted to do in Bilbao. We would like to come back at some stage over the next number of years. There was some confusion on the Monday we were there as to where the breakfast room was. There was a conference on and a little better signage/ roping off the conference area would have alleviated this. |
9.5 |
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Barry
With friends
Dublin,
Ireland
May 13, 2009
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Location was perfect. Good breakfast. |
7.5 |
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Michael
Mature couple
Cupertino CA,
United States of America
May 12, 2009
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The location of the Carlton is very convenient to Bilbao shopping, and only 10 minutes to the old city or to the Guggenheim. |
10 |
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John
Mature couple
Leigh-on-Sea,
United Kingdom
May 10, 2009
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My wife and I were most impressed by the friendly and helpful staff from the doorman to the receptionist to the restaurant. We will be staying here again in June. |
10 |
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Mark
Young couple
Birchgrove,
Australia
May 10, 2009
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Central location, charming hotel, friendly staff, wonderful city |
10 |
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Ignacio
Young couple
MADRID 28036,
Spain
May 5, 2009
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Center location A lot of noise from everywhere: neighbours,outside, water tap from other rooms. I really do not advice this hotel |
6.5 |
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Anonymous
Young couple
Spain
April 29, 2009
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This reviewer provided a score but did not have any comments |
8.5 |
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Anonymous
Mature couple
United States of America
April 28, 2009
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Great location for visiting the Guggenheim Museum. Luxurious rooms and friendly helpful staff. The hotel is situated on one of the many plaza circles and if your room is on the front of the hotel by the plaza it can be very noisy especially late at night during the weekend. The fitness center is a bit of a joke. |
8 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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