Petit Palace Puerta del Sol

The staff were very friendly and helpful. They spoke in slow Spanish so we understood everything ( we are English but live in Spain and do not expect anyone to speak to us in English!) The situation was perfect. Despite being in a room onto the road (pedestrians and delivery vehicles only) with road works on the Puerta del Sol a few metres away, it was very quiet even for a poor sleeper!

The television reception was poor. From the list of channels only 4 or 5 were good enough to watch. However only being there for a few days it wasn't so important but may be for a longer stay in cooler weather.

location was perfect. staff lovely. free use of bikes (great idea). free internet.

bit noisy. Even though the room looked lovely, everything seemed to be falling apart. Shower door falling off. Sink in bathroom. One of the two beds wobbly.We did mention to the staff but nothing was done. Also, something very small but annoying, we had a note in our room to say we would get a free bottle of Cava for booking through bookings.

the location, price, workers

breakfest, shower

Its location. Must of ot staff was very helpful.

It is advertised as a hotel with air conditioned, but one does not have control on it. During my stay in Madrid the days where warm but at night the temperature felt some degrees. However, the rooms conserve the hit of the sun and at nights there were hot. The only option I had was to turn on the hitter. The nights were not comfortable.

Worst we have ever stayed. No sound isolation in the rooms. Staff was indifferent to the problems.

We were very central.

Well.......1st there was 2 dirty mens socks laying on the floor of one of the rooms, 2nd-when I went to complain about this, the lady at reception was rude and very unhelpful. 3rd-room 2 was a disabled room with a sink about 1meter high, and when a guest is 5 foot 10, it is pretty impossible to use and even I, at 5 foot 2 found it very difficult to use!! 4th-the cleaning lady was very very noisy.

Central location is the largest advantage

very much noise from outside but also from inside. Poor sound isolation.

Location

The outside/street noise was unbearable and went on all night. It was impossible to sleep. There seemed to be a problem with the hotel plumbing as there was a constant smell or should I say stink.

location,good rooms,comfortable and modern.

the street was noisy at night mainly on W/E. and midnight garbage trucks were added aggravation.

location

Hotel staff forgot to make a wake up call and forgot to call taxi.

It was central and within walking distance to restaurants and night life.

I liked hotel .

exellelent staff in the lobby and exellent location in the heart of the city

yes the room was not completley renovated the styling was not complete I was in Petite palace in Barcelona and the room was much nicer not enough value for money this time, the pictures on your site were much nicer than the reality. Next time i come to Spain I will have to think about choosing petit palace and thats a shame because all the rest is exellent

I paid more by booking through a 3rd party internet site than through the hotel site