Neptuno

The location and the staff

I did not like the following:(i) the rooms I booked I asked specifically for nice rooms and they gave us rooms with back views and very noisy (mainly cars and traffic noise). I was expecting rooms with views to the pool (two emails were sent in advanced to request good rooms allocations). (2) We kindly asked to print our boarding cards and in reception we were told this was not possible. This nowadays is quite unacceptable as every hotel you have facilities to print from the internet.

efficient restaurantservants; lots of cleaning; large and clean swimmingpool; wide choice of food; close to Jumbo-shoppingcentre

noisy hotel (by noise from cleaningpersonel and other rooms above); relatively small rooms for 4-starhotel (less than 3,5 x 6 m) with shabby bathroomtiles; not well english-understanding receptionpersonel (no repair on tv-complaints); no same level entry and no porters (bearing 2 x 7 steps luggage yourself); tasteless salads and desserts/postres; old/unreadable keyboards of the 3 PC' s; relatively high extra charges for extra services ( e.g. almost 30 euro's charge for safetybox use in two weeks; 2 euro for a not-complimentary bottle of water; 1 euro per minut PC; 50 euro for late check-out); no visible security; no swimmingpoolservice for bathtowelservice (and bring your own sunchairfacilty from your room); sometimes a not working elavator

Relax

The milk in the room is horrible. It is something you would give to a child (no children in the hotel ! ) Please make yourself a cup of tea or coffee with it and you will understand what I am saying ! The Gym does need updating - However I love everything else about the hotel - especially the staff, location, rooms and I thought the food has improved to a good standard of quality and choice

I enjoyed the pool area in the hot weather, very much. The 'all inclusive' arrangement was good value and helped me to be able to enjoy my time at the hotel very much.

Excellent Food standard and variety for breakfast and evening meal. Location and direct access to the Yumbo Centre. Will stay here again. Excellent different options for late check out. I checked out at 23:00 as had a late flight, cost was 30€. They will give you 14:00 check out free of charge. Good large clean pool. No kids.

If you do want an early night then you can hear noise from the Yumbo center.

Friendly staff, great room, very convenient location, smart throughout.

Although we didn't need it, charging 16 euros for one hour's wi-fi is a real rip-off.

The staff, the location, the food and the comfort.

The bar is not a smoke free zone and there is a very limited number of channels on the t.v,

My room was on the first floor with a pool view. This was a great location. The room had a balcony, minibar, desk, large closet, and very large safe. The staff was helpful, the meals were decent and very popular with guests. The hotel bar was also popular, in part due to wonderful, friendly bartenders. I actually liked the hotel bar better than most local bars.

No heat in rooms (I don't mean broken, these just is none). That's not ideal in February. Although, once I knew, I made sure open the curtains during the day and close them at night. That and managing the doors/windows kept the temp bearable. Also, no Internet in rooms, a charge to use the safe, ugly bathrooms, and the uncomfortable bed was actually two twins pushed together.

The facility, staff, and food exceeded expectations. Great value for money and excellent location for gay visitors. Nice mix of gay and straights.

I have stayed here before..I love it.

* Egen parkering, Sentralt I Playa del ingles.

Nattestøy - kunne hatt litt tettere dører mot Yumbo senteret, da der er aktivitet til fire om natta, renovering - svært slitent bad, med bla rust på badekar, litt lite utvalg ifht andre 2 og 3 stjerners hotell med tanke på mat (dette hadde av en eller annen grunn 4 stjerner??) Har du problem med bein/kne, skal du vite at hotellet er konstruert med nivåer, slik at du må bruke trapper.

El buffet amplio y bien atendido aunque flojea un poco el desayuno. Tranquilidad en el interior. Buena selección de canales de televisión extranjeros.

El wifi de recepción se estropeaba y les cuesta arreglarlo. El ruido por las noches, deberían modernizar los cierres de las habitaciones.