Husa Reina Victoria

The room and the view were fantastic

The receptionist was so disinterested that she was rude and ignored us. She dealt with Spanish guests who butted in and took 2 telephone calls whilst we were trying to check in. She did not wear a name badge otherwise I would report it here! Additionally there was no room service and you had to pay to have a coffee making tray which you could carry upstairs yourself

The proximity to various main tourist attractions ,ease of parking,restaurant food & staff.Scenery from hotel windows. Size of our room.

Small reception area.The water supply at times in our room was not adequate.

The view over the valley is wonderful! The room was large and comfortable. There are lovely gardens outside the hotel. We rented a car, so the free parking was a plus.

The elevator was not working properly.

I liked the most beautiful views from the hotel, overlooking the ravine and mountains. It was also only a 5 minute walk into the centre of the area, so very handy.

If I have to make a complaint then I would say the squeaky floorboards in the rooms, making them quite noisy. But that is to be expected in a 100 year old hotel!

Great location with fantastic views over the gauge - Impressive traditional style public rooms & guest rooms. Lovely drinks terrace - inviting swimming pool with no waiters buzzing around, so you can take your own drinks (cheaper).

Breakfast expensive at 13 Euros each but good choice

The size of the balconies and the room ceiling heights

The pool was really cold, not enough sunbeds. The staff were rude and unhelpful. We waited over 20 minutes to be served in the bar but the bar tender just ignored us. The safe broke and we had to get it repaired, we had to fight with a member of the staff to get it repaired urgently so that we could gain access to our money credit cards. The cleaners did not clean the room well and when entered the room the toilet smelt of urine.There was no information in the room regarding dining arrangements. We did not have any clean glasses left in the room for the minibar for a whole week. The bathrooms were dirty and needed updating. The air contioning was so noisy we could not have it on. I can not see how this hotel is 4 star.

I liked the tranquility the peaceful surroundings the fresh air and relaxing by the pool

I missed the barbarcue out in the garden

Hotel had a free parking which we valued since travelling with car. Location was also good from driving point of view and still not far away from the center (10min walking) and main attractions. View from the hotel was beautiful. there was also nice swimming pool.

Breakfast was not worth 13€. Hotel staff did not speak very fluent english.

The location was excellent and the views were spectacular. The staff were friendly and helpful. The room was comfortable and the bathroom clean and functional.

The hotel had seen better days and there were many things that did not work (eg television - no English language programmes - and swimming pool not open "as it was not yet summer"). There was not much buzz about the place and breakfast (which was the only meal we experienced) was too institutional - tinned fruit and full fat yoghurts!

The location was spectacular and the parking was easy. the layout of the garden and grounds was very good.

We have just completed a round Spain holiday by car and have stayed in nine different hotels of varying standards; your hotel was the only one that did not offer Internet connection in the rooms. These days I consider this unacceptable. Several others also had their swimming pools operational; yours did not.

Close to sights, parking onsite. Easy to find. Beautiful views, lovely outside terrace and gardens.

Beautiful location with a great view over the mountains. Close to the shopping and historical center of town. We stayed two nights and would have loved to stay longer.