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Sercotel Suites Viena
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8.7
Top
Based on
160
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Adam
Young couple
Atlanta,
United States of America
June 26, 2009
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A very short walk from the Plaza de España Metro station, the Sercotel Suites Viena is a great place to stay while in Madrid. It's in a nice area, as some of the other hotels in the price range were in areas that didn't seem to be the best. Upon arrival, the front desk was very friendly, and actually upgraded us to a nicer room, because we used Booking.com to make reservations. The room was very nice - clean design, Euro-fashionable furniture and two full beds joined together. The room had a small kitchenette, minibar, LCD TV (with sound in the bathroom) and a patio overlooking the city. Throughout our 3 day stay, the front desk staff was always very friendly and helpful, the hotel was clean and quiet, and getting around town was easy and safe from this area. Internet is included and free, but wireless internet on the 6th floor didn't work too well. So, they offer network cables for free (with 5E deposit). All in all, a great place to stay in Madrid! |
10 |
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Bella
Solo traveller
Jerusalem,
Israel
June 20, 2009
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the hotel is clean , placed in the center and near metro station |
6 |
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Nina
Solo traveller
Chapel Hill NC,
United States of America
June 15, 2009
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This hotel has a nice location because it is close to major attractions, shopping, restaurants, etc but situated in a neighborhood and therefore one can escape a bit from all the tourists and get a sense of how people live in Madrid. The rooms have a very chic, modern design. The room was not as clean as it should have been. |
7.5 |
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Anonymous
With friends
Thailand
June 8, 2009
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Front-desk staff. Pantry. The blanket was neither warm or compfortable enough (too thin). Hotel amenities were not enough for two persons. Shampoo ran out after second ot third uses. I stepped on a doop-stoppper knob in the bathroom for several times. |
8 |
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Jackson
Mature couple
Richmond,
Canada
June 5, 2009
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Staff was very good, room was pretty big with small kitchen and balcony. Just 5 min. walk from Plaza de Espana and 10 min. from shopping. We arrived around noon, and room couldn't be ready till 2pm. But staff was very helpful in getting our luggages stored so we didn't need to wait around. Other than this inconvenience, the rest was very good. |
9.5 |
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Howard
Family with older children
Shanklin,
United Kingdom
May 29, 2009
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Close to city centre, helpful staff, large comfortable rooms. |
9 |
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John
Mature couple
Fayetteville, AR,
United States of America
May 21, 2009
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we liked our stay at the Sercotel Madrid. the front desk staff was excellent and helped us a lot when my husband's wallet was stolen on the metro. The breakfast was very good and the servers very friendly |
9.5 |
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Robert
With friends
Edinburgh,
United Kingdom
May 14, 2009
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The hotel was quiet, very clean and the room had everything required. The staff were efficient and friendly. |
9.5 |
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Hilmi
Young couple
Dublin,
Ireland
May 9, 2009
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The staff,the atmosphere and near to the metro. |
10 |
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Yulia
Young couple
Moscow,
Russian Federation
May 5, 2009
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Comfort, stylish and roomy suit with a kitchen space (with microwave!). Large balconу with table and 4 chairs (it's better to say "terrace"!) in some rooms (like in 606). Clean and nice bathroom. Capacious wardrobes. There is a safe in the room (and it's free). LCD TV. Comfortable beds. Very good location on quiet street - 7 minutes walk to metro Plaza de Espana (see map). No kitchen facilities in the room (no kettle, no spoons, knives, cups etc.). It's strange while there is a kitchen itself:) No Wi-Fi in the room, only desktop PC in the lobby, but it's free. And a little bit unexpected payment politics - after 5 or 6 days (2 days before leaving) we found a paper in the room in which we were told to pay for these days. |
9.5 |
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David
Young couple
Glasgow,
United Kingdom
April 20, 2009
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Good location, clean and modern rooms with a good size. The area roundabout is very quiet and safe. Walking distance to the main shopping/tourist areas is about 10 minutes. With the metro only about 5 minutes away. The desk staff were helpful and spoke good English. If anything, bathroom was a bit small, so mirrors kept steaming up. |
8.5 |
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Daniel
Mature couple
Beaconsfield,
Canada
April 11, 2009
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The suite was fabulous with a private terrace. Extremely quiet room. |
10 |
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Konstantinos
Solo traveller
HERAKLION,
Greece
January 21, 2009
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You feel home in the center of Madrid and you are only 2 euros away from airport. |
10 |
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Anonymous
Young couple
Belgium
January 5, 2009
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In the centre but very quiet. A very good bed and bathroom. |
7.5 |
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Algita
Solo traveller
Vilnius,
Lithuania
December 15, 2008
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Room Small bathroom |
9 |
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Peter
Mature couple
Lindisfarne,
Australia
October 17, 2008
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The location at plaza espana |
8 |
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Ann
Solo traveller
Athens,
Greece
October 5, 2008
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very good staff - always willing to help. hotel well located and very comfortable - will definitely recommend and use it again find it very strange that suites have cooker and fridge but no facility for making tea/coffee - no cups, no pots, no kettle. think most travellers appreciate this provision. I mean why have cooker and fridge if you can't make use of them due to lack of other essentials required for minimal self-catering? |
9.5 |
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Anonymous
Mature couple
Poland
October 1, 2008
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great location, great bed The bathroom really small |
9.5 |
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Paul
Mature couple
PORTSMOUTH,
United Kingdom
September 9, 2008
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The room was large and quiet. The bed was a bit hard. |
9 |
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John
Solo traveller
PALMA DE MALLORCA,
Spain
September 7, 2008
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Front desk staff very helpful and friendly |
9.5 |
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Anonymous
Young couple
Ireland
September 1, 2008
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Perfect location!!! We took hop-on hop-off city tour bus and there were two stops within 3-5 mins walk from the hotel.Everyhting in the hotel and about it is exactly as advertised! Staff are nice and very helpful, and all speak English. Hearing a lot about hotels in Madrid we won't think twice to recommend it or stay there on our next visit! Great value for money. There is no kettle in the room, so if you want to have tea better bring your own! |
9.5 |
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Anonymous
With friends
Greece
July 11, 2008
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cleaness |
7 |
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Denise
With friends
Zürich,
Switzerland
June 16, 2008
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Room, Coffee, Breakfast, Price |
9.5 |
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Anonymous
Solo traveller
United States of America
May 28, 2008
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good location, nice big rooms |
10 |
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André
Solo traveller
Montréal,
Canada
May 14, 2008
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People were pleasant and efficient. |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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