Gran hotel Cervantes

The staff was friendly. I arrived early and my room was ready, great value for money.

The hotel is in a very good location and very convenient for shops, restaurants, trains and buses.

Having stayed in Cervantes in March I was really looking forward to my visit in June. Unfortunately I found the whole stay very disappointing. I had to wait an hour before being given a room, other people checking in immediately before & after me were given their rooms immediately. No offer to look after luggage so I could go for a snack, I was waved over to seating area and told to wait an unspecified length of time, I asked how long they said they would call me. I was not called & the people I had dealt with went off for on their break (presumably lunch). I presumed delay was due to the fact the room I had requested on high floor with evening sunshine was not ready. I got fed up waiting & asked reception for update only to be told room was ready for 20 minutes, why was I not called, I was the only person sitting in reception. The room I was given was on low floor right over entrance door with no afternoon or evening sun at all, it did get a little morning sun when it was not in shadow from other buildings. It was noisy I hardly slept for the four nights. Late at night I was kept awake by loud singing at the entrance from party goers over for stag and hen parties. In the middle of night it was the refuse lorries noisily collecting the bins, early in the morning coaches parked across the road from entrance had their engines running for over an hour while waiting for their passengers to depart on day trips. While the beds were comfortable there was mould on the tiles in the bathroom and a slight intermittent odour from the bathtub drain. The quality of the food at breakfast was poor. Eggs not fully cooked & even the whites were runny, bacon very salty, the toasters take forever to toast. All the hot food was barely lukewarm, even the coffee. On my last morning a staff member came into my room at 9 a.m to see if I was gone, surely reception could have advised my room was still in use. I wont be back.

Well located right in the centre, close to most restaurants, bars and cafes, yet only 10 minutes (hilly) walk from the beach. Has 2 good pools (one on rooftop) and good choice of food for breakfast and dinner.

Restaurant waiting staff were not exactly friendly or helpful

Convenient location.

We wanted to join the local sight-seeing jour but couldn't find any staffs behind the information desk for the whole week!

Central to town

Lack of refrigerator in room

Conveniant,central and convenant for the airport.Good bars and resterants local.Good service.

Price of car parking.

location, pool, service

The food is excellent, the staff are nice

No uk tv!! Lots of German and French..... Why do single guests get the poor rooms with no view at the back of the hotel??? The walls are vedry thin and you can hear guests in the next room talking.

It was a great location. Very suitable for adults,and only ten minutes from the Airport.

It was a bit noisey due to building work going on at the time we stayed.

well run hotel food was ok front hall staff excellent

a wee bit expensve

Easy access Good room Good breakfast choice

No frig in room Charge for use of safe Charge for Wi-Fi

Location and facilities excellent, even though I stayed in February. Reception staff very friendly.

The room was very large and comfortable, by European standards.It was always immaculately clean, and the staff tried to be as helpful as possible. 1/2 board buffets had a good variety of appetizing food selections.

As above, the room was large and comfortable and housekeeping services excellent,Location is ideal. It would represent excellent value if there were decent mattresses on the beds! I would stay again only if I had room in my suitcase for my own battery operated inflatable air mattress to use as an overlay.